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GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.
Amit helped me with my problem and repaired it to my satisfaction. I would compliment all the staff at Guruaid as being very friendly and knowledgeable.
Tip for consumers:
Feel confident and safe when using Guruaid
I joined GURUAID 9 days ago and initially I was impressed and the problem I had at the time got resolved in reasonable time, unfortunately today after a second problem occurred I spent almost 7 and half hours in front of my screen. I cannot explain why but one of the service centre individuals made an incorrect acusation which totally made me very angry partivularly as I had been very patient all along. I have paid for a year contract which I certainly will use should the situation arise BUT as things are right now I will be reluctant to continue or even recommend if the gentleman or any colleague responds to me in the way he did today. The actual individual who was trying to sort my problem was most polite.
Sandeep Chauhan was my tech and he did a fantastic job. My brand new laptop was ate up with over 60 corrupt files Including my Kaspersky Internet security. He went in to my laptop and got rid of all of the junk files and reinstalled my Kaspersky after fixing everything. I HIGHLY recommend GuruAid. You'll save a ton of money
I rang with some issues and needed a clean up but other issues came up which were delt with and I had complete confidence with the service I got it was excellent a fantastic service which I would recommend.
These guys have been miricle workers. If I ever have anymore computer problems I will definately callGuru They explained what they were doing and they did'nt make me feel like a dumb blond when I asked questions. They were both curtious and professional in the help they provided for me. They were great and time effecient. Thank you again for your help.
Tip for consumers:
Please use this company. You will be glad you did.
I subscribed for one yr, then asked me to extend a yr for a lower rate which I did. I then asked to clean my system and a tech scrubbed my act data base with 12 yrs activity. I canceled the 2nd yr and was given a full refund. I resubscribed for one year. I had to pay a higher price as i was a few days late rensaewing. I have since read complaints online and decided to cancel. I have had the New sys since August. I was told if we were just a few days they would give a full refund. We are 9 days past the 30 day refund and have to pay $120.00 to cancel. I paid $179.99 in August and the only refund I get is $59.99. I had difficulty understanding their staff and had to wait up to one hour to service completed that I think could have been done on half the time. This is a common complaint of other users.
Tip for consumers:
donte use. there are more reliable co.s to us
My only problem is they are constantly trying to get you to part with money and its very annoying when you are already paid up for the year ahead, otherwise they always do a good job.
I had a very bad experience with this company. Right now I'm trying to cancel my credit cards so they can't get into my accounts. Has anyone had this problem with them? Please let me know
Milan was excellent at completing the task assigned to be fixed. I have been very happy with Guruaid service and attention my problems assigned to them. Keep up the good work.
Tip for consumers:
Just sit back and enjoy the experience
I've been using Guru Aid for four years now and have NEVER had problems with the company or technicians. Having a direct line to get immediate help is so nice. It's is wonderful service to have.
Yes, I am pleased with the service that I have received. Hafizul was very helpful & related to every issue with my computer problems. The computer is much more responsive & I am able to access my email account again. He even help me fine tune the jumpy curser & improved the sensativity on my email screen. I will recomend GuruAid to others.
Thank You for RAJESH KANAGARA! Working on my Laptop! Rajesh did a wonderful job! There must have been more than a few issues with it, now it is running Better than when I got it! I only have had this laptop for a couple weeks, I was ready to return it but Now I will definitely keep it! I recommend Rajesh if anyone needs Any work! Thank You Again!:)
Sandy Sands,, AZ/IA USA
Guru aid is the place to get your computer problem fixed, They are very professional and your membership protect your whole household.The price for year
We got real professional to try to fix our computer. GuruAid stayed in the game for over 3 hour until they had everything on our list fixed We are so pleased. Thank you so much
Sanjay Gupta - Did a awesome job fixing my computer was a little long but I had many viruses on my computer! But they got me up and running again. Would recommend them to anyone. Thanks!
DHAVAL SHAH has worked on my computer and now it is just like new, I would recommend Dhaval Shah and Guruaid to everyone that needs to have their computer fixed to work at its best. I am very Happy with the ongoing work that Guruaid does for my computer. Thank you for all your hard work.
Harold
GuruAid provides quick, knowledgeable and professional services. I highly recommend GuruAid to anyone who has a computer. They have always been able to resolve my PC issues. Thank you GuruAid.
Rajesh was very helpful answered all my questions and got the info installed and working cleaned up my computer ask before he removed anything. I felt I could trust him
Once again the people at guru aid have gone above to help me with my computer problems and rectified the problem! Thank you Guru Aid for being there when I needed you! Ken sula
Tip for consumers:
Go Guru Aid !
I am very pleased this this service. I have been a subscriber for 2 years. The employees have always been polite, patient, helpful and efficient in solving my computer problems. Neal Taylor M. D.
The work was done to my satisfaction. And the tech did a outstanding job. Looking forward to put my next laptop with your protection. I get a lot of peace knowing you are there for me. Thank you.
Guruaid is absolutely the worlds best at maintaining computers, I've used them for over 6 years & was/am completely satisfied with the work they do. I certainly wouldn't trust anybody else.
Excellent service from personable representatives. I am a satisfied Guru customer for two years. Sajid sheikh was my most recent service technician who provided great help.
Tip for consumers:
This is a legitimate outfit with skilled professionals. I would recommend them without hesitation.
It tooka long time to sort out the problem. However, with the technician having lots of patience all is now resolved. I find Guruaid a great online support.
Tip for consumers:
Just join up
Gain trust and grow your business with customer reviews.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
