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GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.
Wonderful very happy! These guys are there to help so if you don't know much about computers and you want someone you can trust then guruaid are the people.
So happy i found these guys!
GuruAid techs are very knowledgeable and work with you to work out any problems you are having and work diligently to fix them. I believe my Computer is running faster now then when it was purchased.
Tip for consumers:
For the GuruAid techs to achieve excellence it does take time.
After a few glitches the problem was resolved and I must say the customer service agent was very informative and patient. I would give a 3 and 1/2 star rating, thank you!
The issue was taken care of in a previous call. This time I had to call in to contact tech support. I would have rather contacted through the internet.
I appreciate the time and consideration and outstanding customer service I received while getting my computer issues resolved. My computer now runs like its brand new!
The two concerns I had today, getting my printer back and adding the wireless mouse were handled quickly and expertly. Very pleased with the results today.
I have said many times how smart and very patient your employees are. You have very talented people. I have been very pleased and amazed every time I call. Keep up the good work!
Tip for consumers:
Very greatfull for keeping me tuned in
Mahua Majumdar completely handled my monthly cleanup request and helped to alleviate the disconnection from the computer. It was a very professional and helpful session
EAGESH demonstrate the knowledge on computer system and had fix my computer, I'm extremely satisfied with the services they had provide to me I would recommend this to anyone who has problems with their computers...
Guruaid have been very helpful to me explaining every step of the way what they do to fix the issues, and what i need to do to protect my computer. I would recommend them to others
I was having a problem getting on to my internet and called guruaid and in a matter of minutes the tech was able to get it taken care of.
Thanks for your help Eageh Reddy
I have just had my computer repaired in a fashion I have not seen before. I am very pleased!
Work was done which has not been done by other techs before.
I am very pleased and satisfied with Guruaid Tech. Support. They do a very good job in correcting tech problems. True professionals. I highly recommend them. Thank You Guruaid Tech. Support.
Tip for consumers:
This people know what they are doing and are professionals about it. Very polite and caring for customer service. Let them do what they have to do to fix your problems.
I have been very pleased with the service provided by guru... the agents have all been very polite and very helpful in addressing my computer issues. I would highly recommend them.
Patience and allow the technician do the problem resolution. I do think that speaking with the technician is a better way to problem solve than by using chat.
I was highly satisfied with guruaid support. My online tech was clear on everything that they were doing so that I fully understood what was always going on.
Tip for consumers:
I would recommend this service to anyone. I am extremely satisfied.
I am very satisfied with the service I received today. The Tech was very knowledgeable, courteous, and professional. Thank you very much.
Donald L Cannon
Very... very good and professional like this so much that i have registered for 1 yr so that I can have peace of mind and can get help at the touch of my fingers. :)
Each time I call on GuruAid, they fix my computer problem. Very easy to do, very courteous technicians! I depend on them to keep my computer operating at its best!
Prashat partake is very patient and knowledgeable. He helped me clean up my system and showed me what I should do with my computer to avoid the virus in the future.
Techs are excellent to work with. Struggled to complete updates, had to call three times. Work was completed 24 hours after starting, all three techs were good but difficult to complete process.
This is a great company with a great support team. They help promptly and quickly I will recommend them to friends and continue to use this company. My tech was and is the greatest
The technician was extremely knowledgeable and helpful in cleaning and diagnosing problems within my computer. I would recommend using this company and this technician.
I was very satisfied with the fact that Guru Aid took the initiative to approach me and I was satisfied with the speed and efficiency with which they technical support worked. Thanks for your help.
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Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
