GuruAid

Before I contacted Guruaid i had big trouble on my pc & all concerned made me realise that I was another innocent victim of a "scam". It seems that you all work very hard to help pc illiterates like me out of the mire. Thank you so much, your names are duly noted. Trevor.

Friendly staff, works to do the best for every customer, kind thoughtful helpful people, act more like a brotherhood of a community rather than a money making business, the even help to keep the prices so low, the best bargain any computer user could use, with wonderful warmth of staff that act almost like your family members. They aim to give not just value for money, but there to understand all computer problems you have with a fast pace stressful lifestyle.

So I have paid for a 3 yr service with GuruAid and had to use it today. They offered anti-virus protection; but I did not know one had to be removed before another could be downloaded. They were more than patient, efficient and understanding of my lack of knowledge. They clean up my computer, added the antivirus and even scanned it as well a a chat session thru it all. They are well read with computers, very professional as well as courteous.

Linda V from Brooklyn, NY

I've always got the best service from GuruAid, even when that technician work day had end. He work until he solve the problem, and that is dedication and top of the line service. Trust me when you put with the same tech person two days straight and total hours are 36 and this one person come up with a bight idea and the problem is solve I know I'm in great hands. I have never been so grateful for team of techs and their service.La Juana Rose...

There were a few hic cups earlier but when Vijay took control we had a very good relationship and he gave good feedback and more importantly fixed my problems. I would be happy to recommend Guru Aid to my friends. Terry Stokesbury

In general I would stay away seriously. They are very dangerous. When I feel better and I have more time I will give you more but after being with them for at least 15 years, I have gone to hell and back.

This company, GuruAid, signed my elderly mother up for FOUR accounts which they bill her monthly for. They claim to sub contract as AVG. TOTAL SCAM. Said she had to pay $100 to cancel acct, then they keep on debiting money from her acct every month, multiple times! The bank had to cancel her credit/debit card. I have filed a fraud complaint. Unfortunately, since they are in India, they know they are "safe" to rip off poor unsuspecting elderly individuals. Disgusting.

Just to say... have been trying to contact them for days... Every time I get the same reply..."the lines are busy... please call again." The problem is when you do call again, you get the same reply... Also when you do get through, they always want to update my iPad and smartphone - for a price - and then tell me 'what a special deal I am getting.' and when I say NO - they are not really interested in helping me with my problem... will not renew my contract with them

Been using this company for years, spent a lot of money, unfortunately this last service they did wasn't carried out as they usually do, they wanted me to give them another £149.99, for extra years servicing, but I declined as my energy bills are so high, my laptop is now very very slow so it's a shame but they didn't carry out what I paid them to do

GuruAid is is scam, don't trust it, it's making advertise about those stuff like 'Windows Tech Support' and then want to access my computer cuz they lied it have malware. GuruAid is not safe. Dunno why it's still here, dunno why it isn't censored or sued.

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

I have been a customer for two years during which my laptop has been 'serviced' three times. Following the last service I noticed that the Norton anti-virus software was switched off. Either this was done by a technician or they had not noticed. Either way deeply worrying. I explained this over the phone and said I wished to discontinue my contract. As we approached and passed renewal date I received a string of calls from their representatives. My attempts to speak to a senior manager have been ignored. Not to be trusted.

Having seen mixed reviews before I contacted them I was unsure but went ahead, like many others I was kept on the phone for hours (yes hours) and talked into having a 'clean' in order to sorts out my computer. Yes asked the usual questions hold old are you, have you ever been to India and much more.

I was told that I could stop the download anytime by pressing on a certain logo - After almost 2 hours I wanted to stop as getting worried about possible scan - I was told I could not stop and they charged me a total of £119.99.

Having a sleepless night I contacted my bank to cancel my credit card to stop any further
Possible use. Then sent a strong message to them and managed to get full rebate about 2 weeks later. So was I lucky or over worried about nothing - leave you to decide but I will keep to branded security systems in future.
Possible

The tech personnel I interacted with were very friendly and helpful. I was locked out of my PC after a MS Windows 8.1 download and needed to get back up and running right away. I also opted for the computer checkup/cleanup, which went very smoothly.

After problems with my computer system Kaspersky's Guruaid technical team quickly resolved all the problems. They were very polite and took over my computer remotely and explained exactly what they were doing at every step which gave me a great deal of confidence in there expertise. Well done the technical team best regards Paul Wass.