• GuruAid

2018 CUSTOMER CHOICE AWARD

GuruAid

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Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
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How would you rate GuruAid?
Top Positive Review

“I have used Guru Aid for several months now”

Maureen B.
12/18/14

I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Top Critical Review

“Very questionable!”

Robbin R.
10/16/16

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

Reviews (1,352)

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Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user geraldm26
Canada
1 review
2 helpful votes
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April 5th, 2013

The lady has been very very good in helping me so far and I expect the technician to now get rid of the problem.
Mausami nath

Thumbnail of user terryb63
Florida
1 review
0 helpful votes
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January 21st, 2015

The problems on both pc's were resolved and am very pleased with Yogesh's work and attention. You all do a great job and thank you. Terry

Tip for consumers:
will pass on as needed

Service
Value
Quality
Thumbnail of user mairac
California
1 review
0 helpful votes
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June 10th, 2015

The technicians are very nice and do their job quickly. I highly recommend other people to use this type of service!

Thumbnail of user lonnieh24
North Carolina
1 review
0 helpful votes
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February 6th, 2015

Great job today. GuruAid set up the programs lost and even was able to recover some of my data. Lonnie

Thumbnail of user gerardg7
Tennessee
1 review
0 helpful votes
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October 20th, 2014

The experience is never fun when your computer isn't working, but it was resolved to my satisfaction

Service
Thumbnail of user zannr
Florida
1 review
1 helpful vote
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January 14th, 2016

Both techs I spoke with were extremely helpful and knowledgeable. Problem was fixed without any hassle. Would recommend GuruAid to others.

Thumbnail of user kristens19
Georgia
1 review
0 helpful votes
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February 9th, 2015

I've had Guruaid for sometime now, I am completely satisfied with the techs! They always take care of my problems!

Tip for consumers:
Check them out, you won't be sorry!

Service
Value
Quality
Thumbnail of user jacquelinec12
GB
1 review
0 helpful votes
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February 2nd, 2015

Brilliant service. Would recommend to anyone. Very helpful staff with a sense of humour and patience. Highly recommended

Service
Value
Quality
Thumbnail of user alineb2
Canada
1 review
0 helpful votes
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January 21st, 2015

Excellent service by knowledgeable personnel. I recommend GuruAid to all when needing help with computers. They are the best

Service
Value
Quality
Thumbnail of user johnn611
Indiana
1 review
1 helpful vote
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December 29th, 2014

I was quite pleased with teck taking care of my comp problem. Very polite he would also make good sales person.

Service
Value
Thumbnail of user catherinec5
Pennsylvania
1 review
4 helpful votes
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June 24th, 2013

Great experience, totally took over my computer remotely and fixed lots of issues I had. Highly recommend

Thumbnail of user georgez6
Ohio
1 review
0 helpful votes
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November 28th, 2014

They did an excellent job in getting my computer cleaned up and running faster. I would recommend them to anyone.

Service
Value
Quality
Thumbnail of user thomasc40
Pennsylvania
1 review
1 helpful vote
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March 22nd, 2013

VIcky was extremely helpful in resolving all of my computer problems. I am very satisfied with the experience!

Thumbnail of user rebecal1
GB
1 review
1 helpful vote
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November 16th, 2016

I consider the above named company to be an excellent assistance provider for help with my computer problems

Thumbnail of user barrya17
Massachusetts
1 review
0 helpful votes
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March 19th, 2015

Best service I have received from any geek squad. Very helpful and they will make sure the services are all preformed.

Service
Value
Thumbnail of user nicolek17
Tennessee
1 review
0 helpful votes
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February 15th, 2015

Great service, GuruAid is extremely helpful! They were able to fix the problems fast and accurately!

Service
Value
Thumbnail of user gabbye1
Washington
1 review
0 helpful votes
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February 10th, 2015

Everything that I needed to be fixed on my computer is all done right and thank u again for your help

Thumbnail of user stevea54
Pennsylvania
1 review
0 helpful votes
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January 26th, 2015

Good work today from GuruAid. I had issues with an abundance of pop=ups. The system is working again.

Service
Value
Thumbnail of user janetc23
Florida
1 review
1 helpful vote
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November 10th, 2014

Guru just cleaned up my computer again and did a wonderful job, as usual. I would recommend their service to anyone who needs it.

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Value
Shipping
Returns
Quality
Thumbnail of user timothyh16
GB
1 review
1 helpful vote
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March 13th, 2013

Extremely polite, helpful, patient and thorough. Never give up looking for the cause of problems. Very satisfied with GuruAid.

Thumbnail of user carolyneb1
Georgia
1 review
0 helpful votes
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November 10th, 2015

Great and prompt response with professionalism.
I will continue to use Guru.
Excellent customer service.

Thumbnail of user patj20
GB
1 review
0 helpful votes
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July 13th, 2015

Just to say that service was excellent and technicians both extremely helpful. As always very happy with everything.

Thumbnail of user melvins19
New York
1 review
4 helpful votes
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April 7th, 2013

My experiences have been good learning process and the help is excellent as i am not very adept to computers yet.

Thumbnail of user georgea44
Florida
1 review
0 helpful votes
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February 15th, 2015

I have used GuruAid for the past 4-5 years and have always come away very satisfied, I recommended this site to my friends.

Thumbnail of user lorettaj1
Virginia
1 review
0 helpful votes
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February 11th, 2015

Evreything was done in A good way. And I will tellall my friends and family about why Ilove the work that they did for me.

Tip for consumers:
Take your time and they will guide you throug the setup'.

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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