• GuruAid

2018 CUSTOMER CHOICE AWARD

GuruAid

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Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
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How would you rate GuruAid?
Top Positive Review

“I have used Guru Aid for several months now”

Maureen B.
12/18/14

I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Top Critical Review

“Very questionable!”

Robbin R.
10/16/16

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

Reviews (1,352)

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Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user charlesb79
GB
1 review
2 helpful votes
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February 23rd, 2015

I became aware of Guruaid when I contacted the helpline for McAfee after a supposedly automatic renewal of McAfee software went wrong. Guruaid gave prompt and excellent support by sorting it out (albeit for a fee!). It seems to be an excellent support service for those who are not boffins. Time will tell over the coming weeks, but it has started well...

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Thumbnail of user anthonym96
Florida
1 review
0 helpful votes
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February 4th, 2015

I contacted GuruAid again today. Yesterday they did a great job of clearing up a lot of junk and unwanted and dangerous things on my system. They cleared it up nicely. Today, I called because I had a problem with a check printing program I just purchased. They took care of that also. Love GuruAid. Have been with them for several years. Highly recommend them to anyone with a computer or IPad and is not too electronic savvy.

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Thumbnail of user lisas130
Texas
1 review
0 helpful votes
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December 15th, 2014

Today I had to call GuruAid for assistance with issues i've been having with my computer. As always, the people I spoke with are extremely professional, eager to help, and can quickly get issues solved. I want to say a special thanks to Fayed for helping me today. He attended to each and every issue I called in for, and then asked if there was anything else he could do for me. GuruAid is a super company, which I would highly recommend.

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Thumbnail of user edwardf20
Nebraska
1 review
0 helpful votes
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January 7th, 2015

These people really know their stuff. I'm glad I subscribed. When ever I have a problem they know just what to do to fix it. Way to go, guruaid!
Write your review to help others learn about this online business

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Thumbnail of user terriel
New York
1 review
1 helpful vote
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January 25th, 2015

I have had an awesome experience today, in regarding the help with my computer and printer! I have recommended this service to a couple of friends! The patients is remarkable!
Thank you again for all time put in for me!

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Value
Thumbnail of user williamk55
Arizona
1 review
1 helpful vote
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November 17th, 2014

We are so happy to have taken another contract everyone that worked with us today was extremely knowledgeable my wife is going to try every thing today if she has any problems she will call back. Also everyone was polite.

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Thumbnail of user eleanors3
Texas
1 review
0 helpful votes
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June 18th, 2015

I have been a customer of GuruAid since my house was struck by lightning earlier this year and I had to get all new equipment. I would recommend them to anyone. Their technicians are excellent, responsive, easy to communicate with, do their jobs efficiently while explaining what they are doing. I am very happy to be a GuruAid customer.

Thumbnail of user maureenm9
GB
1 review
1 helpful vote
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October 28th, 2014

I found these guys very helpful and very patient with my and spent a whole day "servicing" my computer. I paid a year's subscription in August but forgot to ask them for remote access in September.

I have this morning sent my phone number and details to them for help as my computer keeps freezing so I will update this later to let you know if they have contacted me to uphold their end of the contract.

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Value
Thumbnail of user marys86
Virginia
3 reviews
4 helpful votes
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August 11th, 2018

I just renewed for 3 years for $399.99 and I am happy to do it. I can call these experts as much as I want ( they encourage me to call every 30 days) and they keep my computer in tip top shape. Their services are comprehensive and include my printer and scanner. I have subscribed to them for 7 years. Worth every penny. I even have Costco concierge service on my newest computer but I purchased Guru Aid anyway because their service is better and on point. I have read negative reviews about GuruAid but that has not been my experience with them at all.

Thumbnail of user charlesd83
Missouri
1 review
1 helpful vote
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January 29th, 2016

I can't praise GuRu Aid enough. I have never been less than pleased with the service, and the agents are so understanding of my lack of knowledge of the computer. Always thorough & don't leave 'til I'm satisfied. I give them 5 stars.

Thumbnail of user janivrep
Illinois
1 review
0 helpful votes
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July 15th, 2015

I have recommended GuruAid to others who may not know how to take care of problems on their computers. They may already have contacted GuruAid for assistance.

It just seems to take so long to get through a session sometimes, but it must be what it takes to correct the problems as on this session-it was over 3 hours. Sorry, but it is very tiring

Thumbnail of user stephenib
New York
1 review
0 helpful votes
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March 21st, 2015

I would recommend their services highly. They are complete from start to finish. They do not rush and completely finish the issue that you call about. Every technician that I have spoken to has been knowledgeable, courteous and very problem solving. Thank you all at GuruAid.

Thumbnail of user margaretb40
North Carolina
1 review
0 helpful votes
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January 23rd, 2015

Guru Aid has the best technical support and services. No matter what the problem, they can fix it. My technician, Raja Ramaswamy, did a superb job cleaning up my computer and helping me fix my printer problems. I salute them as the best in their field.

Thumbnail of user sandram46
Texas
2 reviews
0 helpful votes
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December 12th, 2014

I have gone to GuruAid on several occasions for maintenance/clean up and have been quite pleased with the help I have received from their technicians. They are most patient(I am not computer savvy) in working with me and are very amiable during the process. At this time, I do not hesitate to recommend them.

Sandy

Thumbnail of user jamiek19
Alabama
1 review
1 helpful vote
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March 27th, 2013

Excellent service. All the reps are very, very patient and helpful. What I especially like is the follow-up. Once the chat is finished, they don't just disappear, but call back in a few days to see how things are going. Great customer service in a time when that is not so common.

Thumbnail of user richarrdm
Massachusetts
2 reviews
0 helpful votes
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February 16th, 2015

As I am a senior with limited skills I am frequently in need of help. They have corrected a couple of problems for me and have got me "up and running" on both occasions.

The cost seemed high but I would not know how to compare "apples" to apples" to what I receive.

Time wise it has been lengthy but that could be part on my end since the terminology is GREEK to me.

Thumbnail of user michaelr114
Michigan
1 review
0 helpful votes
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February 9th, 2015

Again, I'm very grateful & pleased with the professionalism of the individual working for Guruaid who worked diligently and I may say with great patience to resolve the problems that I had with my computer. The problem was self generated when I opened a specific email that I questioned, however, I opened it anyway. I'm happy to say that originally I opted for a two (2) year plan. Now in retrospect I should have taken a three (3) year plan. Having said that I'm seriously considering taking the third year. As an organization they have been very pleasant to work within resolving my problems.

Thumbnail of user eds204
Colorado
2 reviews
3 helpful votes
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October 20th, 2014

This is the Finest service that I have found in the computer world, Very professional and extremely devoted to doing only the Best for thier customers! They rate more than 5 stars They should get a 10!

Tip for consumers:
Read the feedback it speaks for itself !!!

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Thumbnail of user franr6
Michigan
1 review
0 helpful votes
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August 9th, 2015

Needless to say I have entered into a world I don; t know enough about to prompt my computer to install windows 10. However, through the expertise of the technicians at guruaid.com I have my equipment back in working order. I plan on continuing to call the techs when needed and will continue with the service if so I can keep my equipment clean and serviced.

Thumbnail of user anam55
Georgia
1 review
0 helpful votes
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May 14th, 2015

You have been a life saver. Wish I had a little of your know how. Technology is not my thing. I am 70 years old; I rather play in the garden. However, I still need the computer. I am thankful for people like you. Keep up the good work. God bless.

Thumbnail of user markp81
Canada
1 review
1 helpful vote
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November 18th, 2014

The service was 100%. The people are very friendly and took there time to explain everything in great detail. The tech who helped me was very helpful. I am not a computer person and they made me feel at ease. I would recommend them anytime.

Tip for consumers:
Be patient it does take some time.

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Thumbnail of user johnc349
GB
1 review
0 helpful votes
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July 10th, 2015

Guru Aid technician (Raja Ramaswamy) was contacted by myself with a couple of quite serious computer problems. He has resolved both which were both complicated to my full satisfaction. As previously when I have used Guru Aid I found this company excellent to deal with.

Thumbnail of user hughc10
Canada
1 review
0 helpful votes
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February 18th, 2015

As hopeless as I am with computers, it was with great relief and satisfaction that I was able to put my trust in the capable hands of someone like Rakesh who pleasantly and effortlessly guided me through the nightmarish task of putting right my new laptop. Top notch!

Tip for consumers:
Get Rakesh.

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Thumbnail of user lindav18
Pennsylvania
1 review
0 helpful votes
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February 16th, 2015

This company serves its customers well keeping their pcs, laptops and smart devices running at their best. They go above and beyond all expectations cleaning junk files and malware with remote access, while you watch them work. I highly recommend this service to anyone interested in getting technical help with the least amount of wait time and frustration.

Thumbnail of user davidd112
New Hampshire
1 review
0 helpful votes
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November 15th, 2014

Guru Aid is awesome. I've been a customer for maybe 3 years now and they never fail to help me with my computer problems whether they are simple or complex. I would recommend them to anybody. Sajid Shaikh was especially helpful today as he not only fixed my computer problem but showed me how to fix it myself if a similar thing ever happens again.

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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