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GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.
Computer fix was accomplished and i was able to see the work being done and the tech interfaced with me to fix all my issues. Very proffessionaly done thank you
Nitin was an excellent problem solver. He took time to understand the issues and made me very aware of all the things he was doing. He is an excellent employee.
Tip for consumers:
This service is dependable and stands by its subscribers.
I thank bbose so much! He was patient and helpful and satisfied all my problems and questions. I have always had a wonderful experience withy Guru services. L Thank you again!
I had a problem today with my E-Mail - wasnt working properly - the GuruAid Technician (Aadesh Takalkar) - spent 3 hours with me - working to fix the problem. He was VERY professional - VERY friendly - and VERY Good - he subsequently fixed my e-mail problem. Not only did he fix the e-mail problem, but, he also went out of his way to check on other virus related issues and resolved them. Outstanding service by an Outstanding company. I highy recommend GuruAid to everyone!
Very helpful staff always willing to help very friendly. Very knowledgable.
Techs have always been patient with me and explained everything clearly.
I have no complaints with how I have been treated.
I called looking for someone to speak with that deals with McAfee. I recently paid for the software thinking that it would resolve some issues but it did not. I notified the representative that this was my purpose for calling. She then told me they do not do the refunds part but could transfer me to someone who could help. She placed me on hold momentarily and said she could get the process started. My computer was acting up and the desktop was not loading so she walked me through the steps.
Once getting to my desktop she told me to go to internet explorer and type in "remote.guruaid.com"
The website looked fishy to me and then I started thinking... 'why in the hell does she need to access my computer' and 'didnt she say that she doesnt even deal with the refunds.'
I kept trying to tell her that I would have to call back tomorrow because my computer was taking forever to reboot. She kept insisting she would wait on the line (which was also very strange). She placed me on hold again and I decided to Google the company. I found all these bad reviews about how its a scam and hung up the phone. She tried to call back and I did not answer. Hopefully they do not call back and I am so glad that I didnt give them any access!
Lesson Learned: Always look at reviews before talking to an unknown company!
Nilesh bagul, Nilesh did a great job in fixing the main problem I was having. If I had a computer business he would be the first one I'd hire. Thank you again Nilesh! John
Tip for consumers:
I don't know about a tip but I have already told folks about the great service I experience when I call guruaid!
Operator was very helpful and polite. At the moment, the problem I encountered was resolved by a system restore. Jayarani Biswas was helpful and polite.
I had a problem with spam email and called GuruAid for support and got the problem fixed and a total overhall of my computer, I didn't relise it could work so quick. All without leaving my office.
GuruAid has been very helpful to me. Quick and courteous service. Spent a long time on the phone with people who knew their business. They can be trusted.
Conny Brandt, Australia
Adiyya Chatterjee did a very thorough job in resolving my problems. He also checked system to see if ther were other issues and took care of them. Excellent service
McAfee took £69.95 out of my bank account at the end of a free trial period. I did not authorise this or give them permission to do so. I put 'McAfee customer support' into an Internet search engine and up popped Guruaid. Being none the wiser I rang the number and they told me they took care of all of McAfees technical issues and that any calls to McAfee are automatically routed to them. I told them the problem and they said they would arrange an immediate refund but this would be a one off and I would continue to be charged annually. I asked how I could stop this and they said there was only one way. To secure this refund and prevent it happening in the future I would have to pay a fee of £80 for one of their technicians to remove the programmes from my computer and liase with McAfee. They said only they could do this as being part of McAfee they were the only ones who could access the product key and account numbers necessary to complete the work. I said I would take it up with McAfee and they stated any query would only be referred back to them so it was pointless. I subsequently found a phone number for McAfee UK and rang it. They immediately closed the account and refunded the £69.95 all free of charge. Guruaid are just chancers trying to make a fast buck.
Guru Aid it is great! Please give Vineet my thanks thoughout your company for recognition. In a short time my computer was back in shape! Thank you Guru Aid
Tip for consumers:
don't worry
They never get upset because I am having a difficukt time understanding the technical aspects of computers. I need a lot of help on post problems and that help me throught problems
I want to thank Vishal Gajawani for all the help he has given to me. He was very patient polite and personable.
He has done an excellent job and very helpful, He helped me with a lot of issues that I have
Requested,
He worked very hard on the extra items i needed to fixed
I really appreciate the time and effort he put into solving all of the problems
He deserves at least a 20 min break as he really worked hard and I kept on it a long time
So again i really appreciate all of his hard work so please give him a deserving break
Thank you again Vishal for a great job solving my problems and working so hard i greatly appreciate all your hard work P, S, Please have your Supervisor give you a break so you
Can a cold or hot drink you deserve it
Joan LeBlanc
Have a good morning
Tip for consumers:
I will recommend Guruaid to anyone who asks for people who help
customers and are very polite and helpful to solve your problems
Joan LB
Im very appreciative of the special care and kind support that i recieved form all the technicians that ihave had the privilige to work with. They have always handle my problems and have solved them very professonally and also have always follow up to seee if the problem was resolve i will always be gratefull of the special service that i recieve and will always be a customer of guru i love them all
So far I have been very pleased with the service and everyone is so patient with me when I have to ask for things to be repeated that I can't understand
Balaji was most kind and exceptionally helpful to a very old technophobe. He cured my PC problems in a few minutes in a most polite and impressive manner. I am impressed!
What more can I say than Thank You to you and your team, for fixing my problem in double quick time I will be in touch in January for a further update.
Robert Fosterjohn
Tip for consumers:
Do not be afraid help is at hand
Thank you to Sarbeet Randhana and Dipali Kharche for sorting out the problems I had on my laptop. They were polite, helpful and efficient.
Many thanks
Christine Pearce
This service is excellent. I highly recommend it. My Technical help was Amol Umare and he was very helpful and polite. I look forward to using this service again. Thank you Amol.
Gureu aid has been a very good company to solve my computer needs for clean up and maintenance I have been with them for a while they have done a good job for me very satisfiedl;
Yatin Dalvi has done a terrific job and I have time to spare. He has made my computer run smoothly once again. Many thanks to Guru again and to Yatin!
Have a wonderful day!
Had a problem that I coulld not fix so I called GURUAID. The problem was fixed and I am back alive on line. The technician got it done and I am happy. Keep up the great work.
EAGESH was very good at what he did, im greatful he was able to help me resolve my issue, big asset to the company. I was in total control if i wanted to be. Would highly reconmend
Tip for consumers:
very good customer service, and they know what they are doing
Gain trust and grow your business with customer reviews.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
