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GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.
Rohan patankar: he understood my issue and showed me the answers to my questions. He was patient and knowledgable. Vg $#*! jones
Nilesh sawant was a very helpful and patient man and sorted my computor back to its original state as a new computor. Thankyou very much
Tip for consumers:
Be patient it was worth every moment
Pralh Jadhav was very helpful and fixed the problem very nicely It was very nice to have him help me.
Prasad Shetty was very helpful through my whole ordeal, he fixed my problem with ease. He was kind and curtious with me.
Please fill
Once again i found the service excellent and the efficiency and politeness of vikas and bansi excellent e well done
I am pleased with the responce received today from the staff at Goruaid, all was explained and the experience with the engineer was excellent.
Brilliant and helpful. Although, too many further clean ups with irk me as McAffe should be doing a better job.
Guruaid tech Mahua Majumdar was very knowledgeable and proficient. I am satisfied with the results. Thank you.
Your Rajesh Kanagaraj was a great help with cleaning everthing up and fixing my sound driver issues.
Nilesh sawant is an asset to your company and should get a huge raise for the wonderful work he performs.
Tip for consumers:
Ask and it will be done
Fahed Sayed completed my requests to correct pop up and slow speed... a hard problem solved very weell
Tip for consumers:
I would recommend Guruaid to other pc owners
Vashal the technician performed with great skill and performed an outstanding job within a short period, my hats off to him and GuruAidD
I would like you to known that MISS. MILAN PRASAD WAS VERY HELPFUL IN DURING HER JOB AND SEAM TO BE AN OUTSTANDING TECH
GEORGE PARRISH
IF I DIDN'T KNOW OTHERWISE I'D SAY THIS COMPANY WERE A BUNCH OF SCAMMERS!
Firstly I thought they were Kasperskys technical support line as they are advertised - this is incorrect. After failing to connect with my computer (which I'm now glad they couldnt) they advised me that I would need to pay their 'Microsoft Expert' nearly £200 for a years service contract with them just to sort out which in the end was the removal of simple adware that was stopping the installation of the new Internet Security Package.
The female technician was pushy and insisted she knew better than me which was interresting as I told her exactly what the problem was (NSIS Error) and if she had any knowledge whatsoever she would have known how to fix the issue. After telling me it would cost nearly £200 to fix the issue, In short, I told her to 'poke it'. After a little bit of research on NSIS Errors and installation of free malware removal, I solved the issue and installed Kasperskys new Pure 3.0 package without needing Guruaid to take £200 from me for a years servicing.
I wonder how may elderly or computer illiterate people fall for this companies apparent wealth of knowledge and expertise? There is a name for people like this - Scammers!
DO NOT TOUCH GURUAID WITH A BARGE POLE! THEY ARE NOT KASPERSKY TECHNICIANS AND I WONDER WHAT THEY ARE IN FACT QUALIFIED TO FIX
Tip for consumers:
DONT CALL THEM IN THE FIRST PLACE!!! SIMPLES
Got my AVG Anti virus put in for me. Looked over my computer and made sure it was working properly.
Very Easy & I Recommend To Every One!
Worth Every Penny!
Excellent Customer Service!
They Walk You Through Every Thing!
The gentleman that assisted me today was very helpful and cordial I would give him 10 out of 10
Give them a try to solve your computer headaches i find these good to do business with Mac Wiser
VERY POLITE, PLEASANT AND PROFESSIONAL. PATIENT. THEY DO GOOD WORK. THEY ALWAYS ASK IF YOU HAVE ANY OTHER ISSUES.
Tip for consumers:
TRY THEM -- ESPECIALLY IF YOU ARE NOT COMFORTABLE DOING COMPUTER SCANS AND CLEANING OUT YOUR COMPUTER.
You were very nice and helpful Now I hope that my Computer going to be good for while
I will use you again for the services
Mahua Majumdar very good Job, I was very happy with your service and I would recommend Guruaid to my friends.
Regards Alexandra.
You have been the only one that could fix her computer so we give you an awesome review
I received outstanding support from GURUAID every time I have utilized their service. I would gladly recommend them to anyone.
TOTAL SATISFACTION.
Mr, Chatterjee was great in his knowledge and help. Also very patient which I appreciated.
Thanks again. Superb.
Astrig
Tip for consumers:
TOTAL SATISFACTION.
Mr, Chatterjee was great in his knowledge and help. Also very patient which I appreciated .
Thanks again. superb.
Astrig
EAGESH: I had excellent work done today, January 29,2015, also a very fast operator.
Thank you so much. Sue McIntosh
Gain trust and grow your business with customer reviews.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
