• GuruAid

2018 CUSTOMER CHOICE AWARD

GuruAid

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Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
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How would you rate GuruAid?
Top Positive Review

“I have used Guru Aid for several months now”

Maureen B.
12/18/14

I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Top Critical Review

“Very questionable!”

Robbin R.
10/16/16

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

Reviews (1,352)

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Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user dorothyb14
Georgia
1 review
0 helpful votes
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June 7th, 2015

Everyone was very nice and helpful, I Love for them to solve my problems.

Thumbnail of user annb47
New York
1 review
0 helpful votes
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May 19th, 2015

He did super and fixed the problem. I am very satisfied with his work.

Thumbnail of user douglasa15
Michigan
1 review
0 helpful votes
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December 8th, 2016

Always been there when I needed them. Service is quick.

Thumbnail of user janm28
Georgia
1 review
0 helpful votes
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June 17th, 2014

Always professional and friendly. Get the job done right.

Thumbnail of user patricks59
GB
1 review
1 helpful vote
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April 18th, 2014

Very helpful team. Process takes longer than I expect.

Thumbnail of user beverleo
Oregon
1 review
0 helpful votes
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April 18th, 2014

Very long 8 hrs. + but think we got the issues resolved.

Thumbnail of user henryi1
Colorado
1 review
0 helpful votes
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Thumbnail of user joanh15
India
1 review
1 helpful vote
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August 29th, 2013

They are very helpful and resolved my issue in a timely manner

Thumbnail of user garyv10
Arizona
1 review
1 helpful vote
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March 29th, 2013

I used this service only one time so far. They fixed my problem from home which was nice.

Thumbnail of user brantleyw
North Carolina
1 review
0 helpful votes
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Thumbnail of user mariaa58
Texas
1 review
0 helpful votes
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March 19th, 2015

Thank you my tech was very helpful and patient with me an

Thumbnail of user thomash72
California
1 review
0 helpful votes
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February 21st, 2015

These guys did an excellent job. I highly recommend them.

Service
Value
Thumbnail of user andreww77
Nevada
1 review
0 helpful votes
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February 19th, 2015

The tech did a good and speedy job on my computer. Thanks

Service
Thumbnail of user annettel7
GB
1 review
0 helpful votes
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February 18th, 2015

Took a lot of different tings to find the problem but did so, (I knew it looked difficult)

Service
Value
Quality
Thumbnail of user josephm93
Pennsylvania
1 review
0 helpful votes
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February 15th, 2015

Good service but too long. Expect 3 or more hours.

Thumbnail of user danielt49
Washington
1 review
0 helpful votes
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February 11th, 2015

Tip for consumers:
be patient and the service operator will help you a best they can

Service
Value
Quality
Thumbnail of user terenceo3
Ireland
1 review
0 helpful votes
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February 9th, 2015

I was extremely pleased with your service to day could not be better

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Value
Shipping
Returns
Quality
Thumbnail of user kathym49
Michigan
1 review
0 helpful votes
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January 28th, 2015

They have done a great job. We really appreciate it.

Thumbnail of user stuartd12
GB
2 reviews
1 helpful vote
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April 18th, 2014

Another First-Class service from GuruAid, as usual. Thanks again.

Thumbnail of user barbarac38
GB
1 review
0 helpful votes
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January 19th, 2015

Very good service took a while but problem was finally resolved

Service
Value
Quality
Thumbnail of user davidb253
GB
1 review
0 helpful votes
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Thumbnail of user lh23
Ohio
1 review
0 helpful votes
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January 6th, 2015

Great job of cleaning up this computer and it did not take that long

Thumbnail of user eugener9
GB
1 review
0 helpful votes
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December 30th, 2014

Excellent service, helpful advice during and after work completed

Service
Value
Shipping
Returns
Quality
Thumbnail of user alana93
Florida
1 review
0 helpful votes
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December 24th, 2014
Service
Value
Quality
Thumbnail of user dorisb8
New York
1 review
0 helpful votes
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December 23rd, 2014

I just had several problem items resolved, and was very happy with the service

Tip for consumers:
this beats taking your computer in somewhere

Service
Value

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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