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GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.
The folks I communicated with were direct and very helpful. While I hope I don't need their services again, I know that, if I do, my problems will be addressed and solved
The review of the problem was resolved OK with very little delay. The computer seems to run very well and without the delay I was experiencing. Sajid Shaikh did a great job.
Thank You
Ian McLachlan
The service given on GuruAid was TERRIFIC. It took quite a bit of time, but Shaliese (Sam) was excellent in going through the testing and, Pillai (vipillai) to me was amazing and I am sure everything will 100% more than it was and I will let you know if it is otherwise. However, I am sure all will be OK & Thankyou
Tip for consumers:
You see exactly what the Tech support is doing. Excellent I would say
I couldn't play games, get to website without pop-up crowding my space and slowing my computer. They got rid of them and I'm glad I found them. Susan Mitchell
Every time I have contacted GureAid for computer problems they have patiently waled through my problem and fixed. Also, the staff has been very professional and curtious..
Mahua Majumdar was an asset in helping me fix my computer problems. I have used Guruaid for 3 years and have always been assisted promptly and and with friendlyness by all. Thank you.
Milind Telang (*******): I had Mozilla Firefox as my default browser. For a couple of days, I have not been able to print any of attachments to any of the e-mails that I received. Then I switched to Internet Explorer. That "no print" problem did not exist. I also found out that some of the e-mails that were sent to me, when I had Mozilla Firefox as my browser, did not reach me. That got me worried. Whenever I had a computer problem, I always called GURU AID. Milind Telang fixed my "Mozilla Firefox no print" problem, got rid or the viruses, and tuned-up my computer. THANK YOU to GURU AID, and especially to Milind Telang for their professional and efficient service.
Tip for consumers:
More people should subscribe to GURU AID. Their technicians are very professional, knowledgeable, courteous, efficient, and very patient when dealing with customers like me (who are not very computer literate).
What a sinking feeling to have someone, a very belligerent someone, on your computer... where do you go? To GURUAID, of course.
Thank you, thank you just for being there when I'm in trouble.
Tsh
I contacted who I thought was MacAfee to sort a refund on my autorenewal and got these guys. All they were bothered about was accessing my computer. When I queried why they need to do this, they said it was so they could sort the refund out. I explained I am a financial adviser with many client details on my system so under data protection rules, I couldn't do this, I again asked why they needed to access my laptop to sort a refund, surely all that was required was my ref. Number and they can put the money back into my paypal account, at this they disconnected the call. I called MacAfee direct who told me they have NO AFFILIATON with MacAfee at all...
Absolutley, do not trust these guys at all!
Nilesh sawant did an amazing job fixing my computer. Was very knowledgeable of the issues with my computer and how to fix them properly. Thank You Very Much!
I am very pleased with the two men who worked on my computer today. Both men were very knowledgable and did a great job on my computer I plan to continue using your company.
Tip for consumers:
NO suggestion
I think guruaid is very helpful and patient & I am very happy with the service of guruaid technical support. I couldn't do your job but thank you for your help
Eagesh: Thank you for your help and patience in dealing with the issues on our computer which you have sorted out in full. Much appreciated and very professional thank you again
The session was held in a professional way and if you have the time and are prepared to sit infront of computer for a while, it's a great way to fix your problems.
The work was done in a professional manor and everything was explained to me as the work was performed. Mr Sagar Gharge could not have been nicer. For a long job, it could not have gone any better.
Tip for consumers:
Trust the professional to do his job.
The people at Guruaid are the best. They are polite and really care that they get your issues solved. Rawaswamy is a great tech and solved all my problems effortlessly.
Mr. Prasad Shetty from GuruAid was wonderful. He was very efficient, kind and extremely patient. He resolved all my problems with knowledge and kindness. Thank you Mr. Shetty :)
I found the service very good and was taken through bib by bit so in the end so in the end with
Vishal Pillai `s very good help my computer is now working fine
I am very happy each time that I contact GuruAid. Very good sevice and they are very polite and patient. Sometimes it takes a little longer than I expect but I am very satisfied. Martin Ericson
Had trouble with pop ups, also had some files not listed.
All was handled with a safisfaction.
Tec was extremely helpful in completing all issues in a short period of time
My experience with Vishal was great. He helped to re-install my scanner for my printer. He was very patient and understanding. I want to say thank you again for assisting me.
Thank you Bishwajeet Bose for efficiently resolving the issue with my computer and cleaning up and fixing up my computer. My e-mail address book is now working perfectly.
The tech did everything to my satification and I am pleased with the results. He corrected the problem and than checked to make sure everything was working correctly.
The contacts were most accommodating, knowledgable and professional in all their contacts with me. They are polite and professional at all times. A pleasure to do business with.
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Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
