• GuruAid

2018 CUSTOMER CHOICE AWARD

GuruAid

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Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
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How would you rate GuruAid?
Top Positive Review

“I have used Guru Aid for several months now”

Maureen B.
12/18/14

I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Top Critical Review

“Very questionable!”

Robbin R.
10/16/16

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

Reviews (1,352)

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Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user johnm433
Utah
1 review
0 helpful votes
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February 19th, 2015

Vikas Singh was able to correct the the problem I had with my computer and printer. I am satisfied with my subscription to GuruAid.

Thumbnail of user janeto9
Florida
1 review
0 helpful votes
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May 19th, 2015

I am very satisfied with the maintenance and cleaning with my computer. Mahua was very gracious and patient with me. Answered all my questions.

Thumbnail of user michaelb247
GB
1 review
1 helpful vote
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August 27th, 2015

Balaji thank you for all your expertise and hard work today. Many thanks for your patience and understanding.

Thumbnail of user markb168
Virginia
1 review
0 helpful votes
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January 9th, 2015

Eagesh: The work was completed in half of the time that was predicted and increased the speed and efficiency of my computer

Service
Value
Quality
Thumbnail of user miker120
Canada
1 review
0 helpful votes
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February 16th, 2015

I am very pleased with the service and the techs. I would recommend this service very stongely. Well worth the money

Thumbnail of user clivej
GB
1 review
0 helpful votes
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January 18th, 2015

I found them very helpfull and understanding and seemed to get to the route of the problem very fast

Tip for consumers:
no there stuff

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Value
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Returns
Quality
Thumbnail of user noelb25
Florida
1 review
0 helpful votes
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January 7th, 2015

Tushar Gaikar resoved my problems in a very professional and prompt manner and display a lot of patience until we got each problem resolved.

Tip for consumers:
I have used this service since 1/19/2013 and also sued it previously very happy.

Service
Value
Thumbnail of user ejazk1
Canada
1 review
0 helpful votes
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May 26th, 2015

I feel fully satisfied with the way Hafizul has resolved my compactor problem. I will recommend any one when they phone for help ask for Hafizul.

Thumbnail of user virginial10
Hawaii
1 review
0 helpful votes
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December 27th, 2014

I would recommend GuruAid to anyone who has a problem with their PC; they are very helpful in resolving the issues in a timely manner.

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Value
Quality
Thumbnail of user timl47
Colorado
1 review
1 helpful vote
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August 21st, 2015

Balaji did a great job at helping me set up my e-mail account.

Thanks very much. And their should be something extra under the tree for you.

Bye

Thumbnail of user robertc124
GB
1 review
0 helpful votes
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November 5th, 2014

Prasad Shetty was extremely helpful, patient and all round clever chap.He helped me repair my computer to an excellent condition.

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Value
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Quality
Thumbnail of user gregoryj14
Massachusetts
1 review
0 helpful votes
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February 15th, 2015

Used guruaid today to clean up my computer service was excellant and techs we very cooperative. I would use them again

Thumbnail of user richardm97
California
1 review
0 helpful votes
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January 28th, 2015

The service was excellent and a lot quicker than usual this time
I'm really grateful for guruaids services

Thumbnail of user cindym46
Canada
1 review
0 helpful votes
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February 1st, 2015

On chatting with Tina & Kiran today my issue has been resolved. Thank you all so much for the great work. I appreciate it...

Thumbnail of user feldmand
Connecticut
1 review
0 helpful votes
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January 7th, 2015

Nilima Lewis did a fantastic job of assisting me with my computer problem. She was professional, helpful, and courteous.

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Value
Quality
Thumbnail of user georgee21
Georgia
1 review
0 helpful votes
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December 2nd, 2014

Deepak Patil, Outstanding service! Should you need a glowing testimony do not hesitate to call. Best, Geo

Tip for consumers:
You're either in or will be good hands!

Service
Value
Thumbnail of user marjiet
Washington
1 review
1 helpful vote
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December 15th, 2014

Vaneet took care of me today. He cleaned my computer up in record time. I highly recommend GuruAid.
Thanks,

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Value
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Thumbnail of user vincents35
New York
1 review
0 helpful votes
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March 17th, 2013

They made everything easy for me such a great help since I purchased this plan the best iv dealth with to date

Thumbnail of user bettys20
Texas
1 review
0 helpful votes
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January 14th, 2015

Vineet Sethi was very business like and resolved my problems, then he tuned up
And cleaned computer. He did good. Betty

Service
Value
Thumbnail of user kennethm36
California
2 reviews
0 helpful votes
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January 27th, 2015

Nilesh sawant This gentlemen was very helpful, guiding me thru all his help. The help was quit a lot, but all is well I believe.

Service
Thumbnail of user johnh292
Indiana
1 review
0 helpful votes
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January 24th, 2015

Nilesh Sawant was very patient with me after such a long time of working with me. Thank you so much.

Tip for consumers:
nothing you are great

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Value
Shipping
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Thumbnail of user colins37
GB
1 review
0 helpful votes
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January 11th, 2015

Amit Godambe processed my request forClean & Tune up and wasvery helpful and polite and has satisfied all me requirements. A good experience.

Quality
Thumbnail of user richardg74
Ohio
1 review
0 helpful votes
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December 13th, 2014

Prashanth Shetty was extremely helpful in the repair of my computer and was very interesting to talk with was extremely qualified as a technician.

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Value
Quality
Thumbnail of user pollym2
North Carolina
2 reviews
0 helpful votes
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July 12th, 2015

I have had endless, annoying problems with freeze-ups, Apple and Google misaddresses, dozens of newly cpasswords, had a number of fixes, worked with two fixers, all to no availproblem accessing URLs

Thumbnail of user judyf7
California
1 review
0 helpful votes
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December 2nd, 2014

The technician was most helpful and solved the problems I was having with my PC efficiently and quickly.

Service
Value
Quality

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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