• GuruAid

2018 CUSTOMER CHOICE AWARD

GuruAid

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Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
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How would you rate GuruAid?
Top Positive Review

“I have used Guru Aid for several months now”

Maureen B.
12/18/14

I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Top Critical Review

“Very questionable!”

Robbin R.
10/16/16

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

Reviews (1,352)

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Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user jeffs102
Washington
1 review
0 helpful votes
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May 28th, 2015

Again well done, all issues fixed and I am back up and running!

Thumbnail of user paulinep9
GB
1 review
0 helpful votes
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July 14th, 2015

The technicial help I received from Bishwaycet Bose was very good and efficient
However I did not like the constant pressure to renew my contract

Thumbnail of user azariasl
New York
1 review
0 helpful votes
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February 6th, 2015

Very Good service. I'm glad for the support and advice to others to come and try it out.

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Value
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Thumbnail of user debh7
Missouri
1 review
0 helpful votes
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January 31st, 2015

I want to thank my tech tonight. He did a very good job in a very timely manner.

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Value
Quality
Thumbnail of user dollyk3
GB
1 review
0 helpful votes
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March 12th, 2015

Don't hesitate to use guruaid. THE TECHNICIANS ARE VERY HELPFUL AND WORK HARD TO RESOLVE ANY ISSUES THAT YOU MIGHT HAVE VERY POLITE AND HELPFUL.

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Value
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Thumbnail of user patrickl39
New York
1 review
0 helpful votes
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January 4th, 2015

I appreciate the help of the techicians Sammeer Vairat and Kumal Pawar in resolving a month long problem. I should of saught their help sooner.

Tip for consumers:
Experiment on your own, but own up to the fact your not guru's

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Value
Quality
Thumbnail of user ralphn11
Colorado
1 review
0 helpful votes
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February 2nd, 2015

Tech support was very professional and completed work in very good time.

Thumbnail of user jeffb97
GB
1 review
1 helpful vote
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November 2nd, 2014

A serious problem taken seriously and resolved with great patience and professionalism

Tip for consumers:
Be patient. Some problems are not as simple as they seem and some are not as complex as they first appear

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Value
Quality
Thumbnail of user jamest103
Illinois
1 review
1 helpful vote
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June 9th, 2015

Wonderful service every time I call, wonderful people to work with. Thanks

Thumbnail of user tankab
Illinois
1 review
0 helpful votes
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February 3rd, 2015

Doing good in every steps when working in my computer and laptop

Thumbnail of user erwing6
Ohio
1 review
0 helpful votes
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January 31st, 2015

I appreciate the helpful and respectful way the technicians interacted with me.

Thumbnail of user duanek5
Wisconsin
1 review
0 helpful votes
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December 15th, 2014

All my issues were resolved at this session, you have been very helpful. Thank you very much.

Tip for consumers:
I would recommend this service to anyone needing help with their issues.

Service
Value
Thumbnail of user tewodrosn
Minnesota
1 review
0 helpful votes
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January 26th, 2015

It was very helpful they solve the problem i am very happy

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Value
Quality
Thumbnail of user jimw63
Arkansas
1 review
0 helpful votes
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February 16th, 2015

The problem i called about was resolved. Technician did a great job! It was a long process.

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Value
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Thumbnail of user karenl52
California
1 review
0 helpful votes
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December 15th, 2014

My technician was responsive and professional. He solved all my problems quickly.

Thumbnail of user cathyt13
Maine
1 review
0 helpful votes
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January 18th, 2015

I am so impressed with the help I get. Just wish I was as smart. Thank you

Service
Value
Thumbnail of user michaelj83
California
1 review
0 helpful votes
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November 28th, 2014

I love guruaid I think their great, so far it been good

Thumbnail of user stand16
Florida
1 review
0 helpful votes
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November 29th, 2014

Very helpful with problems working with PC's online. Polite and professional.

Stan

Thumbnail of user jacku3
Jack U.
GB
1 review
0 helpful votes
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July 13th, 2015

i am very impressed with the service ,and the prompt advice given.

Thumbnail of user joannm2
Illinois
1 review
0 helpful votes
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March 12th, 2013

Company does very well with working with customers and fixes the issues that people come up with

Thumbnail of user denotrar
Missouri
1 review
0 helpful votes
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July 9th, 2015

Excellent Service I was a very very frustrated customer but the agent was able to quickly solve the problem! OUTSTANDING!

Thumbnail of user lorettap1
Pennsylvania
1 review
0 helpful votes
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December 11th, 2014

Thank You very much. This was a great clean up. The best every. Thank you again..

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Value
Quality
Thumbnail of user teresal10
New York
1 review
1 helpful vote
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February 27th, 2015

The tech was great and efficient and very courteous. A good investment in time and money.

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Thumbnail of user gerryf11
Australia
1 review
0 helpful votes
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February 9th, 2015

Service and assistance that I received today has been excellent. I recommend this service to all.

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Value
Quality
Thumbnail of user yakinis
Massachusetts
1 review
0 helpful votes
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January 1st, 2015

My experience was very good I was able to get the help and service I needed.

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Value
Quality

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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