• GuruAid

2018 CUSTOMER CHOICE AWARD

GuruAid

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Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
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How would you rate GuruAid?
Top Positive Review

“I have used Guru Aid for several months now”

Maureen B.
12/18/14

I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Top Critical Review

“Very questionable!”

Robbin R.
10/16/16

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

Reviews (1,352)

Rating

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Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user danielk31
Missouri
1 review
0 helpful votes
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January 21st, 2015
Service
Value
Quality
Thumbnail of user mikem223
Wisconsin
1 review
0 helpful votes
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December 16th, 2014

I called and sought and you came to my rescue. Fixed to my satisfaction.

Tip for consumers:
Just do as they say. Don't try to beat the system

Service
Value
Quality
Thumbnail of user davidf51
Rhode Island
1 review
0 helpful votes
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March 29th, 2013

Always helpful and knowledgeable service.
Fast and friendly.

Thumbnail of user flintw
Michigan
1 review
1 helpful vote
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June 9th, 2015

My contact resolved my problem very satisfactorily

Thumbnail of user brandonc28
Kentucky
1 review
0 helpful votes
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February 22nd, 2015

Very satisfied with the service, Very knowledgeable of the program

Service
Quality
Thumbnail of user charlesr48
Pennsylvania
1 review
1 helpful vote
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August 24th, 2015

Balaji done a good job on my computer and he is nice to talk to.

Thumbnail of user kevj
Canada
1 review
0 helpful votes
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February 9th, 2015

Hafizul
Once phone contact was established he did a super job and was very helpful

Service
Thumbnail of user brianc45
Canada
1 review
0 helpful votes
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March 27th, 2013

Guru aid provides patient service and solves problems. Santosh is a courteous and efficient contact

Thumbnail of user nicholasc28
Canada
1 review
1 helpful vote
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October 13th, 2015

Got my system working perectly! Use them once a month min to check my computer

Thumbnail of user chrisb181
Canada
1 review
0 helpful votes
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June 7th, 2015

Guruaid did a very good job in restoring my computer and resloved my facebook problem

Thumbnail of user robertb200
Ireland
1 review
0 helpful votes
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July 16th, 2015

The problems were overcome in a most efficient manner

Thumbnail of user heatherm60
Canada
1 review
0 helpful votes
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July 15th, 2015

Great service. System performance greatly improve. Thanks to the Guru team!

Thumbnail of user johnz34
California
1 review
1 helpful vote
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June 17th, 2015

Good service excellent results solves all problems worth the price.

Thumbnail of user ronaldk15
Canada
1 review
0 helpful votes
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April 2nd, 2015

Very helpful to install norton security and clean up my computer

Service
Thumbnail of user rubyt11
Kentucky
1 review
0 helpful votes
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March 9th, 2015

I had a virus issue; Guru aid took care of it; they were great service

Service
Quality
Thumbnail of user mikeb167
Australia
1 review
0 helpful votes
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March 8th, 2015

Vijay gave me a thoroughly professional and efficient service. Many thanks.

Tip for consumers:
It's great to have 24hr service.

Service
Value
Quality
Thumbnail of user feliciah6
Arkansas
2 reviews
0 helpful votes
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February 16th, 2015

Guruaid technician did a great job and all of problems seemed to be fixed.

Service
Thumbnail of user normank10
Oklahoma
1 review
0 helpful votes
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Thumbnail of user johng176
New York
1 review
0 helpful votes
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February 13th, 2015

Will resolve problem, but takes forever. Make sure you have plenty of time.

Thumbnail of user anitap11
Arkansas
1 review
0 helpful votes
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February 10th, 2015

D is a wonderful tool, the technicians are great. I appreciate your help.

Tip for consumers:
Everyone should use this aid.

Thumbnail of user seanr32
Australia
1 review
0 helpful votes
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February 2nd, 2015

I have just used GuruAid again and all issues were resolved to my satisfaction

Thumbnail of user kathleenh19
Ohio
1 review
1 helpful vote
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January 25th, 2015

The staff was very helpful in fixing my computer, their great!

Thumbnail of user kennethg16
Illinois
1 review
0 helpful votes
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December 20th, 2014

Guru Aid never fails when it comes to cleaning up computer issues. They always do great work.

Service
Value
Quality
Thumbnail of user shelvab
Kentucky
1 review
0 helpful votes
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December 15th, 2014

The service was most pleasant and professional. My issues were taken care in a timely manner.

Value
Thumbnail of user charlesh68
New York
1 review
1 helpful vote
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December 3rd, 2014

My issues were all addressed. Took a while but the result is fine

Service
Value
Quality

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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