• GuruAid

2018 CUSTOMER CHOICE AWARD

GuruAid

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Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
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How would you rate GuruAid?
Top Positive Review

“I have used Guru Aid for several months now”

Maureen B.
12/18/14

I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Top Critical Review

“Very questionable!”

Robbin R.
10/16/16

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

Reviews (1,352)

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Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user garyv10
Arizona
1 review
1 helpful vote
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March 29th, 2013

I used this service only one time so far. They fixed my problem from home which was nice.

Thumbnail of user jackied17
Maryland
2 reviews
0 helpful votes
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October 28th, 2014

Thank you guruaid for helping me get my computer running faster. Your service was right on target.

Thumbnail of user brantleyw
North Carolina
1 review
0 helpful votes
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Thumbnail of user stuartd12
GB
2 reviews
1 helpful vote
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April 18th, 2014

Another First-Class service from GuruAid, as usual. Thanks again.

Thumbnail of user joer143
California
1 review
0 helpful votes
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April 2nd, 2015

Guru was very satisfactory in restoring my computer

Thumbnail of user kattyd1
New York
1 review
0 helpful votes
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March 23rd, 2015

I am very happy with the service that Guruaid provide.

Tip for consumers:
Is excellent

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianb115
West Virginia
1 review
1 helpful vote
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March 16th, 2015

My tech fixed every issue with great patience. I would recommend GuruAid to any one.

Tip for consumers:
The fee may seem steep at first but is worth it in the long run when unforeseen problems arise.

Service
Value
Quality
Thumbnail of user verlenem
Ohio
1 review
0 helpful votes
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April 9th, 2015

My computer is working at its best thank you so much!

Thumbnail of user alisonc10
GB
1 review
0 helpful votes
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April 9th, 2015

Very good service, get all your problems, sorted. Computer will be a lot quicker, thank you

Thumbnail of user charlenef4
Michigan
1 review
0 helpful votes
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March 1st, 2015

They are great im so happy to have them on my team the work is fast

Service
Value
Thumbnail of user billh77
Washington
7 reviews
8 helpful votes
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March 31st, 2015

Thanks, Guru Aid. You always do a great job for me. I'd give 6 or 7 stars if they were shown!

Service
Value
Thumbnail of user djl1
Florida
1 review
0 helpful votes
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February 27th, 2015

Excellent service - repaired my issue and I am very happy!

Tip for consumers:
Just have plenty of time allotted as it is very time consuming

Service
Value
Shipping
Returns
Quality
Thumbnail of user judiths21
Texas
1 review
0 helpful votes
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February 11th, 2015

Its was a very long well done process and now my computer works fine

Thumbnail of user lelag2
Indiana
1 review
0 helpful votes
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March 12th, 2015

I think the tec. Was very nice and did great job explaining everything. Thanks again!

Thumbnail of user glennd14
Canada
1 review
0 helpful votes
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February 5th, 2015

I have had excellent service. They do a great job.
Thank you very much.

Thumbnail of user donaldl22
Pennsylvania
1 review
0 helpful votes
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January 29th, 2015

Guru was very helpful. Explained every step, solved the problem well. I am completely satisfied.

Thumbnail of user amandab68
Ohio
1 review
0 helpful votes
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February 26th, 2015

They were very nice and helpful. My computer is working much better now.

Service
Value
Thumbnail of user anthonym93
Delaware
1 review
0 helpful votes
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January 21st, 2015

Guru aid is very good. They keep my computer working well.
Give it a try.

Service
Thumbnail of user frankm74
New York
1 review
0 helpful votes
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January 21st, 2015

Most excellent work. Great trouble shooting. Highly recommend them.

Service
Value
Quality
Thumbnail of user rickh54
Pennsylvania
1 review
0 helpful votes
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February 18th, 2015

My pc seems fine and the job was well done. Thank you so much

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Value
Quality
Thumbnail of user timo781
Virginia
1 review
0 helpful votes
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February 8th, 2015

Raj promptly ascertained my problems with the computer. He fixed everything expeditiously.

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Value
Quality
Thumbnail of user peterm121
GB
1 review
0 helpful votes
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January 30th, 2015

I m very happy with what has been done today thank you

Thumbnail of user geraldeanp
Canada
1 review
0 helpful votes
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Thumbnail of user knealek
GB
1 review
0 helpful votes
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December 23rd, 2014

Excellent service and they had a lot of patience with me Thank you very much

Service
Value
Thumbnail of user hilaryj1
GB
1 review
0 helpful votes
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January 25th, 2015

Very helpful and courteous. Issue resolved. Would recommend to others.

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Value
Quality

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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