• GuruAid

2018 CUSTOMER CHOICE AWARD

GuruAid

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Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
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How would you rate GuruAid?
Top Positive Review

“I have used Guru Aid for several months now”

Maureen B.
12/18/14

I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Top Critical Review

“Very questionable!”

Robbin R.
10/16/16

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

Reviews (1,352)

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Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user kerrink
Florida
1 review
0 helpful votes
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November 1st, 2014

I always get very reliable help from Guraid. This session and other sessions have always resolved my problems to my satisfaction.

Tip for consumers:
Call after 10p or on the weekend to get the fastest service

Thumbnail of user philb14
Nebraska
1 review
0 helpful votes
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January 17th, 2015

Eagesh: I'm very please with the service I was offer again. Like always you do a great job Thank You again

Service
Value
Quality
Thumbnail of user davidd80
North Carolina
1 review
3 helpful votes
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January 29th, 2014

I have no complaints in fact I was well pleased. My pc is running well after tune. All personell were courteous.

Thumbnail of user tobyw9
Minnesota
1 review
0 helpful votes
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August 13th, 2015

Very excellant. Balaji Iyengar is a wonderful help and you are very fortunate to have him working for your company

Thumbnail of user carmenc16
Pennsylvania
1 review
0 helpful votes
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December 4th, 2014

SAJID SHAIKH was extremely helpfunl. He managed to fix the speed of the computer and also managed to reassure me t the computer was not compromised.
Thanks,
Carmen Cypher

Tip for consumers:
sajid shaikh helped me understand the working of the computer. he explained what he was doing so that I could comprehend.

Service
Quality
Thumbnail of user donm43
Canada
1 review
2 helpful votes
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April 6th, 2013

Guruaid has done execellent job forme and fixed my problems in a very professional way
Mausami nath had done good job for me

Thumbnail of user sandras64
New York
1 review
1 helpful vote
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February 21st, 2015

Dhaval SHah, is very professional, I've called guruaid several times and they have helped me greatly with my pc. Very happy I have guruaid.

Service
Value
Thumbnail of user georgem106
Florida
1 review
0 helpful votes
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February 2nd, 2015

The service was great and very helpfull and know what they were doing i wound suggest you try them you glad you did. George

Tip for consumers:
as they try it and you will fine they are great.

Service
Value
Thumbnail of user phillipi3
Indiana
1 review
0 helpful votes
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December 27th, 2014

The service and the technician as far as I can see, has done a great job. I would recommend the work to every one that I know. Thanks Phillip Iman

Tip for consumers:
try it out you will be glad you did

Service
Quality
Thumbnail of user philipc40
New York
1 review
0 helpful votes
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March 16th, 2015

Mr Kanagara was well experienced in assisting me with a problem i had in facebook, he corrected pretty fast and i was really impressed with him...

Thumbnail of user lindah74
Wisconsin
1 review
0 helpful votes
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February 8th, 2015

Nilesh was very helpful in figuring out our problem. And apparently it was operator error on our part.

Service
Value
Thumbnail of user jeanner7
Mexico
1 review
0 helpful votes
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January 13th, 2015

I am always completely satisified with Guruaid whenever I have a problem with my computer... which is frequent.

Service
Value
Thumbnail of user abidh4
GB
1 review
0 helpful votes
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January 24th, 2019

Very good support from the team, very well mannered and very curtious people i have worked with for the last two years.

Thumbnail of user joans36
New York
1 review
0 helpful votes
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April 29th, 2015

I have called many times and have been given great help and I couldn't ask for nicer people. I am very happy that I got your number

Thumbnail of user sherryd14
Rhode Island
1 review
0 helpful votes
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May 31st, 2015

Always available! Fixed my sound with out having to leave my house. Great service and costumer service.

Thumbnail of user marcb33
Massachusetts
1 review
3 helpful votes
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November 14th, 2014

Thank you very much for your sevices. Your technician was very professional and prompt with my issues.

Thumbnail of user ejw3
Wisconsin
1 review
1 helpful vote
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March 17th, 2013

All my question and problems are quickly corrected and i am happy with the speed of the answers and you guys are very helpfull.

Thumbnail of user martinc36
Illinois
1 review
0 helpful votes
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November 2nd, 2014

GuruAid has the best IT people I have ever worked with. They are the GREATEST.

Martin Casey
Accounting Control
Palatine. IL

Thumbnail of user johnd327
Illinois
1 review
0 helpful votes
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January 15th, 2015

GuruAid has helped me with my computer issue on more than one occasion. Tushar has helped me today. Great job!

Service
Value
Shipping
Quality
Thumbnail of user neilw26
GB
1 review
1 helpful vote
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February 25th, 2015

Great service with a smile. A terrific help for a technophobe like myself. Would definitely recommend.

Thumbnail of user kennethc36
GB
1 review
0 helpful votes
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May 27th, 2015

The response i have have had from the company and staff has been very very good polite and proficient well worth the money

Ken Critchlow

Thumbnail of user alexg270
Michigan
2 reviews
4 helpful votes
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October 16th, 2018

Terrible thought that I was pranking them. It was ridiculous that I had to deal with this crap, don't use this service.

Thumbnail of user parrishm
Pennsylvania
1 review
0 helpful votes
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February 1st, 2015

Prashant partake

I have recommended this service to several people. The experience of the technicians is outstanding. The service is available 24/7.

Tip for consumers:
The value to me because of the work I do is important.

Service
Value
Quality
Thumbnail of user patrickm83
California
1 review
0 helpful votes
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December 12th, 2014

Sajid shaikh very professional and helpful. I could follow his work. All seems very well. I am very satisfied.

Service
Value
Thumbnail of user phylliss9
Canada
1 review
0 helpful votes
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May 1st, 2015

I have been very satisfied with the service I have received from Bishwajeet Bose today. He has been very helpful and patient with me.

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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