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GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.
I want to THANK YOU ALL FOR YOUR PROFESSIONALISM AND YOUR ABILITY TO ALLWAYS SOLVE MY PROBLEMS AND THANK YOU FAISAL SHEKHA FOR RESOLVING MY PROBLEMS John Borgese
It was a pleasure having Guruaid working on my computer problem. A Job Well Done. Thank you.
The service provided today was very professional and done in a timely manner - thank you very much
The tech. That helped me today did very well helping me got my computer working much better
Able to explain and show me many errors on my computer, hence preventing upload of sofeware.
Mausami nath
There were two main problems and GURU AID resolved them. I have been a client with Guru for over two years and have been 100% satisfied.
Tip for consumers:
Do not use Albion Global .
THE TECH BOYS HAVE SORTED THE PROBLEM Quick fast, very good customer service, would recomend to friends and family.
I had an excellent sevice today from your technican for two coputers. I recommend all my friens and coustomers to use your service.
I tried to cancel my auto-renew contract with AVG and somehow got sent to this place.
I'm an affable and patient sort. Convo:
I'd like to cancel my service, please - [in a belligerent tone of voice] "Why are you quitting"? - [stunned] I don't want it any more - "Why not?" - I have new software and don't need a separate firewall. - "When did you start?" - I don't remember; many years ago - "What is the date?" - I don't remember - "Why don't you know the date?" - [ok; enough is enough; repeating an answer is the easiest way to stop questions that need no answers, so I switched to this technique and didn't say 'please', anymore] I want to cancel my service - "Why do you want to quit?" - I want to cancel my service - "Don't be rude or I won't help you" - [! REALLY?] I want to cancel my service.
And so it went. I finally did get my service cancelled and was furious at AVG's customer service and couldn't imagine why their customer service was so horrible - - until I found out the *sshole on the other end of my line was at a different outfit. AVG is stupid for engaging them. It's not doing their brand any good, at all.
Please note the numerous positive reviews below mine are obvious plants; and in broken English, to boot! There's not even enough creativity to vary them to make them believable. And the dates a month apart? They need to hire a service that writes real-sounding reviews! Or ask family members or people off the street to write reviews without having seen what's already posted. And then post them in a believable sequence. Need I say more?
I didn't trust for a minute that my service had been cancelled, so I hunted around and found the real AVG. Guess what? Had my service been cancelled? Had they even been contacted by guru? No; and of course not.
Do not do business with this outfit. Based on the "training" this jerk received, it is impossible, IMO, to get honest and competent information or help out of these people. And for petessake, don't give them money or your password or your precious time!
[sign of the skull] [sign of the skull] [sign of the skull]
Mb
In a little over half an hour GuruAid tuned up my computer to my complete satisfaction
The Guru people are the very best techs to fix your computer problems ---I well know
Tip for consumers:
Give the Guru people a try. You'll be happy for what they can do
It takes a long time, but is totally worth it. These guys really know their stuff.
Great job everything done quickly sajid shaikh did everything to get the job done correctly and fast
Thanks,
Thomas Kutchner.
The tech was very helpful explaining and trying to help me understand what he was doing.
THAnks so much for Bishurweet Bose's help on Guruaid.He gave me a great experience once again with GUruaid.
I need more time to see if my pc is faster, But I was impressed by all the junk that was removed
So far everything seems to be working good. Havenn't had a chance to try out all programs.
Tip for consumers:
Be patient!
Great service, very helpful. They were more than able to remedy my PC issues due to malware.
Great service, all my issues were sorted on my laptop within an hour.
Many thanks
Courteous and very, very professional, if you have a problem Guru Aid will solve it
I feared I had been hacked and am much relieved after their very kind help.
I found Guruaid service to very helpful and the people nice to work with--very friendly.
Very helpful and always willing to work with my computer. Issues have always been resolved.
Always quick to answer my questions, and very patient as I'm not very computer literate.
Todays check up did not take as long as in the past I appreciate that.
Gain trust and grow your business with customer reviews.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
