• GuruAid

2018 CUSTOMER CHOICE AWARD

GuruAid

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Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
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How would you rate GuruAid?
Top Positive Review

“I have used Guru Aid for several months now”

Maureen B.
12/18/14

I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Top Critical Review

“Very questionable!”

Robbin R.
10/16/16

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

Reviews (1,352)

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Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user kennethl22
Florida
1 review
0 helpful votes
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April 6th, 2015

I WAS VERY PLEASE WITH THE WORK PREFORMED ON MY COMPUTER BY GURUAID IT WAS DONE IN A VERY PROFESSIONAL MANNER WITH EXCEPTIONAL STAFF.

THANK YOU

Thumbnail of user michaelk81
California
1 review
0 helpful votes
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December 29th, 2014

I am very satisfied and would recommend Guruaid to my friends and anyone who asks...

Thumbnail of user carolh37
New York
1 review
0 helpful votes
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February 24th, 2015

I feared I had been hacked and am much relieved after their very kind help.

Service
Thumbnail of user moneicas
Texas
1 review
0 helpful votes
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December 21st, 2014

Prashanth Shetty was a great help, he explain step by step was he was doing. He resolve my issue. Thank you PRASHANTH for your patience.

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Thumbnail of user theodored12
Hawaii
1 review
0 helpful votes
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January 13th, 2015

Prashant partake. Great and SUPER Service from th technician with excellent expected results!... Ted Daligdig III

Tip for consumers:
This is an excellent service tohave!

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Value
Quality
Thumbnail of user michaeld108
Pennsylvania
1 review
0 helpful votes
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December 21st, 2014

Prashanth Shetty took care of of my problem and did a great job. Thank you for all your help

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Quality
Thumbnail of user ronaldg24
Washington
1 review
0 helpful votes
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March 1st, 2015

The work that has been done by GURUAID has been excelent every time i have needed them. Highly recomend them.

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Value
Quality
Thumbnail of user bobbieg7
Minnesota
1 review
0 helpful votes
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April 12th, 2015

EAGESH has been MOST helpful to make sure both my computers are running smoothly and without issues... so grateful for his service.

Thumbnail of user steveh98
GB
1 review
0 helpful votes
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January 23rd, 2015

Once again guru aid has come to my rescue no fuss no problem to much great people best money spent

Thumbnail of user dustinm30
Colorado
1 review
0 helpful votes
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March 14th, 2013

Guruaid is awesome to have they are very polite and very good at what they do well worth the money

Thumbnail of user carolynb33
Washington
1 review
0 helpful votes
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July 20th, 2015

I received the help I needed in a respectful and timely manner. Thank you.

Thumbnail of user georgeh67
GB
1 review
0 helpful votes
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June 19th, 2015

Excellent service all very patient and understanding for someone not very up on computers

Thumbnail of user jayr45
Illinois
1 review
0 helpful votes
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January 28th, 2015

The tech was super fast, All issues resolved, The best in my mind! Jay

Thumbnail of user lorrainel4
Florida
1 review
1 helpful vote
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December 26th, 2014

I am very pleased with the patience and knowledge the employees have at GuruAid.

Thumbnail of user keiths42
New York
1 review
0 helpful votes
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February 9th, 2015

This look great and looks like it done good and so far im happy

Tip for consumers:
this is great and i know they do get back to you and so far im happy with them

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Value
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Returns
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Thumbnail of user amandaj27
GB
1 review
0 helpful votes
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January 13th, 2015

Did take a while but the computer was sorted and he was very helpful

Thumbnail of user deborahm26
Washington
1 review
0 helpful votes
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February 24th, 2015

I want to say they did a great job for me I thank them

Service
Thumbnail of user richardd56
Canada
1 review
0 helpful votes
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January 13th, 2015

All issues which have been identified were and are resolved expeditiously and with professionalism.

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Thumbnail of user ellenf13
Missouri
1 review
1 helpful vote
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June 17th, 2015

I wasn't sure anyone could solve this problem, but Guruaid solved it no problem. Great job.

Thumbnail of user jennyb22
Utah
1 review
0 helpful votes
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February 4th, 2015

Thank you for your patience I am very pleased with the work you did today Vincet.

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Value
Quality
Thumbnail of user susanh66
Kansas
1 review
1 helpful vote
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January 27th, 2014

This is a fraudulant company that wants to get into your computer remotely to access information.

Thumbnail of user delorisr
Texas
1 review
0 helpful votes
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June 5th, 2015

The help I received was very helpful and the techs. Took time to answer all question for me. THANKS FOR THE HELP RATE THEM A 5 STAR...

Thumbnail of user susanneh2
Virginia
1 review
0 helpful votes
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December 16th, 2014

I want to thankyou for your patience and service I will return hopefully in one month for check up.

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Value
Thumbnail of user jeffs102
Washington
1 review
0 helpful votes
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May 28th, 2015

Again well done, all issues fixed and I am back up and running!

Thumbnail of user rebeccat14
GB
1 review
0 helpful votes
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January 7th, 2015

Excellent Service and resolved all my issues immediately. Very happy with the service

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Value

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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