• GuruAid

2018 CUSTOMER CHOICE AWARD

GuruAid

Write a Review

Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
See all photos
How would you rate GuruAid?
Top Positive Review

“I have used Guru Aid for several months now”

Maureen B.
12/18/14

I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Top Critical Review

“Very questionable!”

Robbin R.
10/16/16

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

Reviews (1,352)

Rating

Timeframe

Other

Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user mikem223
Wisconsin
1 review
0 helpful votes
  • Send Message
December 16th, 2014

I called and sought and you came to my rescue. Fixed to my satisfaction.

Tip for consumers:
Just do as they say. Don't try to beat the system

Service
Value
Quality
Thumbnail of user danielk31
Missouri
1 review
0 helpful votes
  • Send Message
January 21st, 2015
Service
Value
Quality
Thumbnail of user davidf51
Rhode Island
1 review
0 helpful votes
  • Send Message
March 29th, 2013

Always helpful and knowledgeable service.
Fast and friendly.

Thumbnail of user flintw
Michigan
1 review
1 helpful vote
  • Send Message
June 9th, 2015

My contact resolved my problem very satisfactorily

Thumbnail of user brandonc28
Kentucky
1 review
0 helpful votes
  • Send Message
February 22nd, 2015

Very satisfied with the service, Very knowledgeable of the program

Service
Quality
Thumbnail of user charlesr48
Pennsylvania
1 review
1 helpful vote
  • Send Message
August 24th, 2015

Balaji done a good job on my computer and he is nice to talk to.

Thumbnail of user chrisb181
Canada
1 review
0 helpful votes
  • Send Message
June 7th, 2015

Guruaid did a very good job in restoring my computer and resloved my facebook problem

Thumbnail of user nicholasc28
Canada
1 review
1 helpful vote
  • Send Message
October 13th, 2015

Got my system working perectly! Use them once a month min to check my computer

Thumbnail of user kevj
Canada
1 review
0 helpful votes
  • Send Message
February 9th, 2015

Hafizul
Once phone contact was established he did a super job and was very helpful

Service
Thumbnail of user brianc45
Canada
1 review
0 helpful votes
  • Send Message
March 27th, 2013

Guru aid provides patient service and solves problems. Santosh is a courteous and efficient contact

Thumbnail of user robertb200
Ireland
1 review
0 helpful votes
  • Send Message
July 16th, 2015

The problems were overcome in a most efficient manner

Thumbnail of user heatherm60
Canada
1 review
0 helpful votes
  • Send Message
July 15th, 2015

Great service. System performance greatly improve. Thanks to the Guru team!

Thumbnail of user johnz34
California
1 review
1 helpful vote
  • Send Message
June 17th, 2015

Good service excellent results solves all problems worth the price.

Thumbnail of user francesc123
Arizona
1 review
0 helpful votes
  • Send Message
March 26th, 2013

I have found this service very helpful in setting up my new computer and dealing with problems.

Thumbnail of user johno33
Michigan
1 review
0 helpful votes
  • Send Message
March 22nd, 2013

Very helpful in spite of my technical knowledge and language understanding!

Thumbnail of user maryw108
GB
1 review
0 helpful votes
  • Send Message
July 19th, 2015

GuruAid go out of their way to make sure your computer is working at its best. Very helpful staff.

Thumbnail of user richardw101
California
1 review
0 helpful votes
  • Send Message
August 3rd, 2015

They are very kind and efficient. Thanks for all the help.

Thumbnail of user judithb21
Wisconsin
2 reviews
0 helpful votes
  • Send Message
July 8th, 2015

Guruaid is great. They are always there to assist you with your problems and get a remedy quickly.

Thumbnail of user pauls190
Tennessee
1 review
2 helpful votes
  • Send Message
June 30th, 2015

I'm very happy as always for having Guruaid, they take good care of me.

Thumbnail of user gordonb36
GB
1 review
1 helpful vote
  • Send Message
June 23rd, 2015

Good quick service to be recommended for sure, problems resolved in no time, 5 stars!

Thumbnail of user anns61
GB
1 review
0 helpful votes
  • Send Message
June 9th, 2015

Would highly recommend, they are of great help and sorted my problem very quickly.

Thumbnail of user framirs
Washington
1 review
0 helpful votes
  • Send Message
June 8th, 2015

Outstanding service and patience. Issues resolved. Recommended! (Raja Ramaswamy)

Thumbnail of user nancyd43
Florida
1 review
0 helpful votes
  • Send Message
June 3rd, 2015

This is a wonderful service and would recommend it to anyone. So many thanks

Thumbnail of user lv31
Canada
1 review
0 helpful votes
  • Send Message
May 29th, 2015

I have had my computer serviced and it was done just fine

Thumbnail of user darlenev
New York
1 review
0 helpful votes
  • Send Message
May 20th, 2015

I am very satisfied with their service. Top 5's all the way.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

How do I know I can trust these reviews about GuruAid?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GuruAid?