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GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.
I am very pleased with the service that I received today. All the issues were fixed and other concerns that I had was taken care of. I would recommend this service to everyone. I would give them a 10.
I had the worse happen to me and I got what I wanted in the services and assistance from Guruaid. I highly recommend anyone who has had crashes or virus attacks to visit this site for assistance. Chester Wilbert
I've used GuruAid for several years now and they always get my computer fixed up and running well again. I'm not techie at all and with this service you don't need to be techie, just in front of the computer. I will say that you need to plan to be home for at least 1.5 hours though, as it's not a quick proceedure.
Have used this service now for 2 yrs... I find the techs to be talented and ALWAYS able to finally fix the problem I called about. They thankfully take over the computer and search for issues. I would recommend this service
I contacted Google for a small problem but a large one to me. But it turned out i had a much bigger issue than i anticipated to which guruaid looked after me resolving many issues on my computer i never knew i had..
Very helpful with problems on computer and very quick to fix it. Glad we can just pick up the phone and get it sorted. It takes the stress out of your hands if you have any problems. We are not all computer wiz kids and you can do so much damage if you delete the wrong programes etc. Glad that I have joined GuruAid
If it's trouble setting up your computer to get the best out of it, cleaning up your unit, just getting it to do what it should do, this is the site you need, they will cover ALL the things you need. Used them with a contract that I signed up to for three years and have now done it again with the same thought in mind, I just want a company I can trust and this one fits that bill, use with confidence!.
Today was my first experience with Guru and I was not disappointed. I'm glad I decided to give them a call. The Technical support teams were wonderful and I will call on them whenever I have a problem.
Tip for consumers:
Don't hesitate to call, you wouldn't regret it.
This was the worst customer experience I have ever had. For starters I could barely understand Faisal (the man I spoke with) due to a thick accent. He was very impatient, told me that he had wasted his time in helping me, and was reluctant to get my computer back to the way that it was when we first started. I had to ask him to restore my computer to it's original state 5 times before he finally restored it to the way it was. I kept asking him to stop the fluff and get to the point, 75 minutes later he told me it would be a charge of $120 bucks. The only catch is that before installing MacAfee there wasn't an issue on my computer. Terrible customer experience. I would never go back to them and I'm reluctant to use MacAfee again if they use this kind of service organization to handle their support.
Hello,
I had a lot more going on than I thought so I called as soon as the computer started to crash and freeze. I'm glad that I called right away now the computer is running just fine.
Thank you,
Sherry Collinsworth.
I am 70 years old. I don't know a lot about computers, so I am very happy to have GuruAid. They are very patience with me and take care of my computer every time I call. The whole staff are great and reliable. I trust their knowledge and expertise with my computer and I recommend GuruAid to anyone with a computer
Called AVAST for technical support. Operator answered stating 'Guru AID'. I asked if this was Avast and they said they could help. Unfortunately allowed them access to computer. After an hour they hit me with charges to clean up computer. I said no, all I wanted was the Avast fixed. They continued to try and I again said I would not purchase their package, I purchased Avast for two years and they should fix the problem free. Then obtained phone number for Avast and they fixed the problem with Avast on my computer. It sounds like they now have all of the information I had on my computer. What a SCAM.
I am very pleased with guruaid. www.guruaid.com. I am so happy that I have a contract with them. They do regular check up and maintenance on my computer. They keep my computer running so much faster and also virus free.
Bishwajeet Bose (bbose) was just great today in helping me solve a problem. It is such a pleasure to have him help me. He was very polite and business like. I can't thank him enough for a job well done.
Had a lot of slow problems, couldn't open attachments on e-mail, many files that didn't belong on the computer (don't know where they came from?) Had a very good tech, Vishal, who cleared all of those problems while I waited.
So happy with your service, you are fast and very excellent with your clean ups and all of your services on both of our computers, we would highly recommend your services to others! Thank You!
Jacqueline Poulin
I called GuruAid for Tech Assistance. The agent Kiran K was very courteous and knowledgeable and was able to resolve the issue efficiently. The only negative He was plugging renewing my subscription. Overall Good help
I got through to an expert technician today, without delay. This is the second time that I have been assisted by Sachin Kulhari on Guru aid and I am very pleased with his help. I was also connected to him very quickly, so there was not a lot of wasted time
Margareta Askeland
The tech working for GURUAID did a fantastic job in removing my errors. They offer
1 to 3 year maintenance programs. They have telephone numbers for USA, Canada, UK, Australia, and Ireland. Their Email is *******@guruaid.com
Every single time I have used GuruAid I have been very impressed. Everyone is very courteous and helpful and have fixed any issues I have encountered with my computer.
Wonderful service and I would highly recommend it.
Claudia
Just outstanding the team always does a great job. Big Thanks to Anurag Sonar the tech who helped me today. This is why I always go with GuruAid again, his boss I hopes see's this feedback because it was well deserved, Thank You
Tip for consumers:
One of the best support sites out there, came across them threw Norton
Phone rep very helpful patient courteous efficient understood my problem. His name was
Lesh, a very good at his job employee.
Service tech was the same in every aspect. Kept in the process all the way for my tune up and clean up of my laptop. Thank you gulam for u were very big help. Highly recommend guruaid
Tip for consumers:
if u value service & courtesy this is the company for u
They go above and beyond to work with you, they are very pleasant yet very professional, I would recommend them to anyone. I value their service. Sajid shaikh was so helpful and very good at fixing my problems on my computer.
Have used this company close to two years and not once have I hade the occasion to call for help that my issue was tot resolve totally and for good. Rite your review to help others learn about this online business
Tip for consumers:
Use these guys and forget your troubles!
I have received friendly and helpful service from the Guruaid Techs and this means a lot to me as I have only minimal understanding of how my computer works. But, I want it to work when I use it and do not like to fight with problems. I depend on the techs to do this for me, and they do a patient and helpful job. I am grateful to Guruaid. I will recommend their service to struggling users.
Alvera Anderson
Tip for consumers:
Do not let just anyone take over control of your computer. Call reputable technicians instead, like Guruaid.
Gain trust and grow your business with customer reviews.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
We are sorry to hear about your experience with GuruAid.
Further, regarding your concern about the legitimacy of our Company, We would like to inform you that GuruAid is a division of a 30-year old U.S. company (Lester Inc, www.lesterusa.com) based in Branford, CT. We are a leading Independent Technical Support Company and our website www.GuruAid.com makes it very clear that we are not affiliated with any computer or software product company. As ours is a paid support and to fix any issue, customer would have to purchase an subscription with us. The technician would only ask the customer to avail our subscription if the issue is fixable by us. In this case the issue was fixable and accordingly the technician asked to choose the subscription plan which would be beneficial according to your usage.
We use one of the safest remote connection software and all the work that is done on the computer, customer can see what is happening and a log is also shown on the chat screen for any download or upload done during the remote session.
Regards,
GuruAid,
Toll Free within USA & Canada: 1-855-GURUAID (1-855-487-8243) & 855-575-5140
United Kingdom: 0800 756 2957
Australia: 1800 156 016
Email: customerservice@guruaid.com