HairSisters

I have been a customer for over 6 years and the wigs were horrible with thin hair and some came frizzy. They have changed ownership and I will no longer give them my business. Plus now you have to pay to return and there are restocking fees so won't receive full refund plus you are out of money for return charges.

Never really had any major issues from HS. However, I ordered a unit earlier this year and it took them a week to tell me they were out of stock. I wish I was told that day. I started to look at the site on my phone vs. online and every item is "Null". I still receive sales notifications for products that they do not have available. They definitely need to get more stock or just stop sending customers emails.

This company will rip you off on shipping. Forget about claims on missing goods. The 2 person staff never heard of it and no manger or owner to be found. They are Unfriendly and not helpful and only want your money. Go elsewhere with your business.

I am completely surprised by the reviews. I ordered from Hair Sisters twice and both times my orders were received within 4 days. The items were exactly as described. Maybe I was just lucky. I do plan on ordering again but I have to admit the reviews are worrisome.

What I love most is their prices and specials. Hopefully I can continue with positive results.

I ordered items a week ago. Site claims same day shipping but I still have no tracking number. I've emailed numerous times and called that fake phone number which is no longer in service. At this point forget what I ordered and give me my damn money back

I feel bad for everyone who is having problems... I've ordered quite a few times since I discovered them in the last few years with no problems at all. I wonder what is going on? So sorry to hear of others' issues.:-(

I ordered quite a few stuff from you guys it cost me $76 and some cents yet I still have not received none of my products all of them had same-day shipping and then I pay the extra $15 to get it 2 to 3 days i haven't received my stuff yet when I check my account with you guys there's no tracking number. I email still no response I reached out to you guys by phone three times still no respond back. They are quick to take my money but not quick to send my stuff out that I ordered we never order from this place again in life

Hair Sisters, what has changed? It feels like every time I order hair from you the shipping cost has gone up and I don't rec'd my hair as fast anymore. Don't do your loyal customer's like this. It's too much competition out here for you to keep raising the shipping cost. By the time you're finished, it won't be worth it to order from you any longer, you will be the same cost as my local beauty stores and I won't have to wait. Get a better loyalty plan in place... Your days are numbered w/ me.

I ordered 4 packs of hair on Tuesday, and chose 2 day shipping, so that I would have it on Friday! First they had one pack on back order, and only shipped 3, and refunded me, however they never ask if you would like another color before shipping, or anything! Now I have 3 packs shipped in which I need 4 to complete the style, so I ordered a pack elsewhere, and had to pay shipping there also! I then find out that instead of shipping 2 day as I selected they shipped smart post which takes 6-7 days, so I paid for two days yet they ship the cheapest way to get extra money from their customers. I paid $15 for it to arrive 6 days later. Please use another online company they truly suck!

I don't like the way you're forced to use PayPal rather then what you want to select at check out. The weave section has been very scant with the selections. Most wigs and weaves are dark colors when I prefer the lighter colors like #350, #144, #27, #30, #8, #613, and #10 to name a few. I'm very light skin, my own hair is reddish light brown and I look awful in dark hair. Please have better light colored selections in your wigs and weave hair.

I've been purchasing from hairsisters for a few years. The only problem is the quality of the wigs that are not made by hairsisters so not their fault. Shipping good, arrive on time, and the prices are always great for me. If I am not sure I go see if the local wig store have it a lot of the time they do so I know what I am getting. The wigs last me fir about two months then I stop wearing. Last thing it would cost more money to get my hair done at a shop. Team hairsisters

Bad customer service faulty product sending stuff out without checking their product. I ordered a lace front wig as described there were suppose to be parting space in parting space there was a thick double weft that look as though I had on two wigs. I was told since I didn't report to them in five days we'll I have my own hair sorry I didn't put a wig on sooner it's your dam product you should've checked that stuff before sending a product out like that. No credit or nothing, it's not worth my time just money lost. I will never order or refer any one to them buyer beware. I have pictures also to back up my reviews.

The website use to be a good marketing production when it comes to servicing the customers; they would E-mail you back concerning your merchandise with a confirmation and would responding when E-mailed. Now that they have a new look they are not the same website giving their customers the respect that they deserve. I tried to find the old Hair-sisters website unfortunately that site no longer exist. I am waiting on an order and will cancel if it takes longer than 3-4 weeks. The best time to reach them is in the early hours of the morning. They are losing customers and money due to their disposition towards their consumers.

Today was the first time that I have had to call hairsisters, and I swear the representatives that I spoke with were two inexperienced middle school students with poor customer service named mia and christine. I never received my order even though it says that it was delivered they basically told to take it up with the usps. After spending so much money with them you'd think that they'd be a little more helpful. I will never order from them again.

I ordered from this company before and had no problems, this time weeks have gone by, I have emailed several times asking for a tracking number and no response. This is not acceptable and poor/no communication. It would be nice to either receive a refund or at least ship my purchase.

I wish I could give this less than a star. Their delivery is piss poor. And customer service is non-existent. I am the type of customer that will buy in bulk once I know I like your company and product. So that means they will not be having my business that at any given time is a $2-300 order. I have also told my friends who order just like I do, NOT to do anymore business with them

Hairsisters.com has disappointed me for the last time! I have never had a problem with them up until a few months ago everything i order is never being shipped out. Trust their prices are nice but its only for show. It takes them about a month to reject your order and about another month to get your money back. Im not sure whats going on with them but i they are not worth your time or the headache trying to get someone on the phone!

I see that others had a bad time with this site. I am shocked. I have ordered about 3 times from hairsisters.com and I love them. I order for my wife which keeps my monthly hair bill that she accrues very low. I love hairsisters.com I have received my orders in a timely manner and the order has always been correct. I hope that I don't ever experience what some of you other ladies have.

I have been ordering from this company for many years. I ordered recently, same day shipping items- it's been 2 weeks with no shipping updates or returned emails or calls. Now, their phone cannot receive calls? Yet, I'm still getting emails from them to purchase new items? This is a rip-off!

I ordered from this site for the first time in Nov 2010... for one, NEVER received an email confirmation... then after receiving the product, I didn't like it, so I sent it back. Well its been over TWO WKS & still NO REFUND! THese people are unprofessional crooks! & the crazy thing is they would eventually send emails saying," Oh its been processed & you should get in 2-3 days". Blah, blah, but never comes! What type of company thinks it will get business with the massive increase of dissatisfied customers!
I recommend "Samsbeauty.com" I found them to have great customer service & timely shipments.(They also send email confirmations like normal companies do!
& someone always answers the phone or replies to your email if there is a problem with the order.

Honestly, I was scared to order from this company because of all the bad reviews. I ordered my hair this past Sunday (memorial weekend) and received my hair today (Thursday). No complaints here. Excellent customer service as well. I emailed them, just to make sure I would be receiving my hair before the weekend, and received a reply quickly.

I took a chance and ordered hair while visiting another state surprisingly it actually came within 3 days. The only thing that I would say I wish they would give a price cut for the more that you order

My sister just ordered a few products from here and a few for me, with all the bad reviews I was nervous. Our products came just as pictured some better. Items were supposed to be shipped out the next day and weren't so we called yesterday and the lady was very nice. I received my packages this morning UPS.