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HandyVisas has a rating of 3.4 stars from 45 reviews, indicating that most customers are generally satisfied with their purchases. HandyVisas ranks 15th among Travel Visas sites.
Everything was great, nice and simple. I like the form easy to complete! It was a quick process which did not time out. The staff was friendly and helpful. There was no issue or problem during the entire process! I will be back when needing other services! Thank you for your services.
Don't use them. They are complete scammers They sold me a Visa I did not need. The refund was accepted but they only paid a small amount. Still remaining a refund of 33 US $. Criminals! DONT EVER USE THEM
Don't use them. They are complete scammers
They sold me a Visa I did not need.
The refund was accepted but they only paid a small amount. Still remaining a refund of 33 US $.
Criminals! DONT EVER USE THEM
Date of experience: March 14, 2024
SCAM! They charge $95 USD for what is only $7 through the official government site. Applications via the official site also only takes 2 days.
Don't use this company
In response, yes I should have dug deeper. However you have worked very hard with you ETA data to appear first and official. When I went in there was no mention of cost and even whe. I put my card details in it did not even say how much I would be charged? I take full responsibility and should not have been so casual, but for most these are once in a lifetime dream holidays and this is an unnecessary expense especially when traveling from a country with a weak dollar. Which is most places when going to the USA!
Date of experience: September 27, 2023
Dear Melanie,
We apologize for any misunderstanding caused. We are transparent about our Services and their cost, which includes the government fee.
In order to help you, we need to identify you within our secure system to analyze your situation to provide a resolution. Please complete the following contact form https://www.handyvisas.com/contact/
Kind Regards, Erin
Team HandyVisas
Should have done our due diligence... Partner clicked on the link, thinking it was info for if we needed a visa for Singapore, which it turns out we do not, jist need a pre arrival form submitted. The wording on the site interchanges visa with arrival card. We have contacted our credit card company to withhold payment as the product they sold us is not what we received. Would love a customer service rep to sort this out with directly, but there is no one! Also, their Online Visa Manager link doesn't work, so we can't even cancel it.
Tip for consumers:
Don't do it. Fortunately, web site is at least legit, but charged $65 for something that's free, and represented it as a Visa, instead of pre arrival application
Date of experience: September 17, 2022
Hi Kelli,
We apologize for any misunderstanding about our Services and Service fee, which in most cases includes the government(s) fees.
In order to help you and review your case, first we need to identify you in our Secure Systems. Please complete the following form, so our “expert visa team” can get in touch with you with a solution: https://www.onlinevisa.com/contact/.
Thanks,
OnlineVisa Team
This website comes up as soon as you google visa waiver and I mistakingly entered my details thinking it was a direct website - my fault I know. I was shocked to see what I was charged in comparison to the $21 fee that is shown on the official ESTA documents I received.
I am not sure how they justify charging a service fee of more than $200!
I am now in the process of trying to claim a refund but when trying to log into their system I am told my email address isn't recognised. I am not hopeful of receiving my $200 back but would definitely warn anyone off using this website and will be contacting my bank to see if there is anything they can do.
Shocking 'service'!
Date of experience: September 4, 2022
Hi Kelly,
We apologize for any misunderstanding about our Services and Service fee, which in most cases includes the government(s) fees.
In order to help you and review your case, first we need to identify you in our Secure Systems. Please complete the following form, so our “expert visa team” can get in touch with you with a solution: https://www.onlinevisa.com/contact/.
Thanks,
OnlineVisa Team
Had a really poor experience with them.
Submitted my documents only to be told they didn't meet their requirements.
Submitted the exact SAME ones again because they ABSOLUTELY met their requirements. Of course they got accepted then.
Then mentioned a totally different country when asking for proof of my stay. Which by the way I had attached in the form of the confirmation email.
Then finally asked for one more document - which I once again correctly sent only to be told the day before my flight that they could no longer process my application. Without giving a reason why. And gave me a link to another visa website.
Total waste of time leaving me to scramble and cancel my bookings.
AVOID AT ALL COSTS.
Date of experience: September 14, 2021
Hello Sho,
We are sorry for any mistake we may have made during our service, it was certainly not our intention. If your problem has not been solved yet, we remind you that we have policies that protect the user.
You can find the information here by filling out the form:
https://www.onlinevisa.com/contact/
Thank you very much.
Kind regards
-Online Visa team.
Everything was great, nice and simple. I like the form easy to complete! It was a quick process which did not time out. The staff was friendly and helpful. There was no issue or problem during the entire process! I will be back when needing other services! Thank you for your services.
Date of experience: October 24, 2022
Dear Cary,
Thanks so much for taking the time to leave us an excellent rating! We love to read that our users are happy after using our application platform and processing service.
We'll be glad to hear from you again, Carol
Team HandyVisas
Guys! This web is real! Yesterday I finally entered Australia with my correct visa. I am very happy about it, that's why I decided to make this review.
We all know how complicated the bureaucracy is for visas, but this website processes your visa online and also has a great customer service. I made my application and in the promised time I got my visa.
Thank you! I am finally in AUSTRALIA!
Date of experience: February 1, 2022
Dear Naim!
Thanks so much for doing the review! We love to read that our customers are happy after having used our online visa processing service and we are glad to hear that you were able to travel to Australia.
We'll be glad to hear from you. Thanks
-Online Visa team.
Absolute scam, Google search for Singapore entry visa let us to this site while I was sick, stupidly thought I had been led to the official site (thanks google) and we had to pay for the new online entry and got scammed $200 from our credit card. This was our first holiday since the pandemic during which I had stage 3 cancer so yeh, great rest of the holiday for us. I hope karma comes back and bites anyone involved with this company.
Tip for consumers:
Fake scammers
Products used:
Fake fake fake visa
Date of experience: October 23, 2023
Hello Eff,
Thank you for taking the time to leave us a review. We would like to clarify that we are a website that specializes in processing online travel authorization for destinations around the world. Our goal is to make the application process for our customers easy, fast, and secure to receive approval from the government(s).
We are deeply sorry to hear that you had some confusion regarding our services.
In order to ensure quick assistance tailored to your specific situation, first, we need to identify you within our secure system, Please complete the following contact form https://www.handyvisas.com/contact/
Kind regards, Clara
Team HandyVisas
I am very happy with the customer service provided. Whenever I have a question, the team is always available and willing to help. The best thing that they have going for them is the site...I've tried many other esta apply sites and this one offers the best service!
Date of experience: January 18, 2023
Dear Emily,
Thanks so much for taking the time to leave us an excellent rating! We love to read that our users are happy after using our application platform and processing service.
We'll be glad to hear from you again, Carol
Team HandyVisas
I have great experience with Handyvisas. Trust me, before my vacation to Thailand, I tried looking up the best site to visit for a visa. But all sites I found were difficult to use and didn't offer very detailed information. Luckily, I finally found Onlinevisa and they have been an amazing company ever since! Because of them, my dream vacation was able to happen without any issue!
Date of experience: March 17, 2023
Dear Donna,
Thanks so much for taking the time to leave us an excellent rating! We love to read that our users are happy after using our application platform and processing service.
We'll be glad to hear from you again, Carol
Team HandyVisas
For business reasons I needed to travel to Mexico and thanks to Online Visa the process was quick and easy. I visited other sites but the process was not complete or was quite complicated. 5 stars for you, thank you for your patience Lara.
Date of experience: April 27, 2023
Dear Raul,
Thanks so much for taking the time to leave us an excellent rating! We love to read that our users are happy after using our application platform and processing service.
We'll be glad to hear from you again, Carol
Team HandyVisas
I recently posted to say I wasn't happy with their service as they had led us to believe that we needed a visa for Singapore and charged us $180 for them, however, I have since had an email from them in response to my earlier correspondence advising me that I would be receiving a refund.
Although I think they should have something built in to their website that says people don't need visa's to certain countries, I do believe they have done the right thing in offering a refund. I would use them again if a Visa was required for another country.
Date of experience: June 7, 2023
Hello Joanne!
Thank you very much for giving us this feedback. We really appreciate it. It makes us happy to receive this kind of review about our services.
Thank you! Best regards, Carol
Team HandyVisas
Great site, got my visa really fast. Excellent customer service. Arrived in less than 1 week, recommended.
Tip for consumers:
Great service
Products used:
Visa
Date of experience: March 6, 2024
Dear Alfonso,
Thanks so much for taking the time to leave us an excellent rating! We love to read that our users are happy after using our application platform and processing service.
We'll be glad to hear from you again, Elle
Team HandyVisas
DO NOT USE THIS COMPANY.
I lodged a visa request and a 'payment error' came up. They still charged me $160 for 2 visas. The visas never came through, and they haven't responded to my emails and it's impossible to contact them. They're a scam.
Date of experience: August 6, 2023
Hello Daniel,
Thank you for bringing this to our attention. We apologize for any inconvenience this caused you.
We would like to investigate the matter further and address your concerns.
In order to help you, first we need to identify you within our secure system. Please complete the following contact form https://www.handyvisas.com/contact/
Kind Regards, Erin
Team HandyVisas
It does work, they pass your request to the officials, but you can do it yourself for a tenth of the price. This method of business is essentially parasiting by inserting themselves in between esta.cbp.dhs.gov and you. Just go directly to the official gov site and do yourself a favor or protecting your data by not giving it up to middle men who will charge you 200usd for an otherwise 21usd procedure, and probably leak your data behind your back to data brokers to top it all.
Products used:
Apply for ESTA
Date of experience: July 4, 2023
Dear Vivien,
Thank you for taking the time to share your feedback with us.
We apologize for any misunderstanding about the service Provided and our service fee that includes the government(s) fees.
In order to help you and provide a solution, first we need to identify you within our secure system. Please complete our contact form https://www.handyvisas.com/contact/.
Kind regards, Carol
Team HandyVisas
I would like to highlight how quickly my ESTA was approved with Online Visa Service. It takes less than a week and they are very friendly, I will definitely recommend this company to all of my friends traveling to the USA.
Date of experience: October 3, 2022
Dear Marga,
Thanks so much for taking the time to leave us an excellent rating! We love to read that our users are happy after using our application platform and processing service.
We'll be glad to hear from you again, Carol
Team HandyVisas
DO NOT USE THIS FOR VISAS! I APPLIED FOR UAE VISA AND ITS BEEN 10 DAYS NOW IT STILL SAYS IN PROCESS. I APPLIED AGAIN WITH TRUST WORTHY AGENT AND I HAVE NOW GOT MY VISAS SO CLEARLY ONLINE VISA NEVER PROCESSED MY APPLICATION. I PAID 126 POUNDS AND THEY ONLY REFUNDED ME 50. TERRIBLE SERVICE. DO NOT USE
Date of experience: November 6, 2021
Hello Meghna,
We apologize for any misunderstanding on our plans and pricing.
Unfortunately, we do not know what happened during your interaction, so in order to review your case, we suggest you contact our support line so that our Customer Care Team can assist you with anything related to your account or escalate it if necessary.
You can do so directly here: https://www.onlinevisa.com/contact/
Thanks
-Online Visa Team.
Worst company to get visa the overcharged me took them 14 days since I apply and still nothing just get visa from government cheaper and faster scammers
Date of experience: August 15, 2022
Hi Stefan,
We apologize for any misunderstanding about our Services and Service fee, which in most cases includes the government(s) fees.
In order to help you and review your case, first we need to identify you in our Secure Systems. Please complete the following form, so our “expert visa team” can get in touch with you with a solution: https://www.onlinevisa.com/contact/.
Thanks,
OnlineVisa Team
I lost my ticket and my tour booking because they lied and said it would take 1 business day to get my visa. They do not have any live chat, or number you can call. They do not answer emails and do not have any way of contacting them. DO NOT TRUST THIS COMPANY. I tried unsuccessfully to reach them by email or messenger or instagram or send a message through the website and NOTHING. I have not received my visa yet and believe this might be a scam and the below ratings are fake! DO NOT TRUST
Date of experience: June 26, 2023
Hello Sawsan,
Thank you for bringing this to our attention. We apologize for any inconvenience this caused you.
We would like to investigate the matter further and address your concerns.
In order to help you, first we need to identify you within our secure system. Please complete the following contact form https://www.handyvisas.com/contact/.
Kind regards, Carol
Team HandyVisas
Not an official website! Could have gotten evisa from canada way cheaper than this one. Use the official website. Dont use this as they make u pay alot for extra "service"
Date of experience: June 23, 2023
Dear Ayane,
We apologize for any misunderstanding caused. We are transparent about our Services and their cost, which includes the government fee.
In order to help you, we need to identify you within our secure system to analise your situaction to provide a resolution. Please complete the following contact form https://www.handyvisas.com/contact/.
Kind regards, Carol
Team HandyVisas
After 13days they have still not requested any information from me. There's no contact number, only email. I still have not received the ETA visa application number.
Date of experience: May 27, 2021
Hello Rovarn,
We apologize for any misunderstanding. We remind you that we are a processing agency and that the applications are approved or denied directly by the governments of the countries, it does not depend on us.
Unfortunately, we do not know what happened during your interaction, so in order to review your case, we suggest you contact our support line so that our Customer Care Team can assist you with anything related to your account or escalate it if necessary.
You can do so directly here: https://www.onlinevisa.com/contact/
Thanks
-Online Visa Team.
These guys pose as an official site and mislead people into thinking they're in an official site. DON'T USE THEM! Working on getting my money back right now
Date of experience: December 10, 2021
Hello Aramis,
We apologize for any misunderstanding.
Unfortunately, we do not know what happened during your interaction, so in order to review your case, we suggest you contact our support line so that our Customer Care Team can assist you with anything related to your account or escalate it if necessary.
You can do so directly here: https://www.onlinevisa.com/contact/
Thanks
-Online Visa Team.
They keep saying I have not give the right info for my ESTA Visa. They have already taken $143 out of my credit card and no visa and cant contact them.
Date of experience: April 14, 2023
Hello Julie,
Thank you for bringing this to our attention. We apologize for any inconvenience this caused you.
We would like to investigate the matter further and address your concerns.
In order to help you, first we need to identify you within our secure system. Please complete the following contact form https://www.handyvisas.com/contact/.
Kind regards, Carol
Team HandyVisas
USA ESTA application. They charge way over what the actual price is. DO NOT USE THEM. At least $100 USD more for a USA ESTA application. Go straight to the Home Affairs site instead.
Date of experience: June 12, 2023
Dear Mar,
We apologize for any misunderstanding caused. We are transparent about our Services and their cost, which includes the government fee.
In order to help you, we need to identify you within our secure system to analise your situaction to provide a resolution. Please complete the following contact form https://www.handyvisas.com/contact/.
Kind regards, Carol
Team HandyVisas
Do not use handy visas, the prices they charge are criminal, they are not transparent about pricing.
Date of experience: May 31, 2023
Hello,
We apologize for any misunderstanding caused. We are transparent about our Services and their cost, which includes the government fee.
In order to help you, we need to identify you within our secure system to analise your situaction to provide a resolution. Please complete the following contact form https://www.handyvisas.com/contact/.
Kind regards, Carol
Team HandyVisas
Dear Anja,
We apologize for any misunderstanding caused. We are transparent about our Services and their cost, which includes the government fee.
In order to help you, we need to identify you within our secure system to analise your situaction to provide a resolution. Please complete the following contact form https://www.handyvisas.com/contact/.
Kind regards, Charlotte
Team HandyVisas