Pros:
Good sales man. Knowledgeable about the car and provided a non-pressure test drive.
Willing to accept best web price if documented.
Cons:
Unnecessarily rude sales manager continually trying to get me to accept color I didnt want.
Small inventory of Mazda 6 vehicles
Incompetent back office.
O Despite an appointment to pick-up the car, the paperwork was not ready. It took 2 hours to complete the paperwork due to multiple errors including incorrect price, incorrect deposit amount, misspelling of last name, and incorrect year of car (entered as 2002 not 2017) as well as a broken printer (printer required to print the corrected forms).
O After paperwork was completed, I still had to come back to dealership twice to complete the sale.
O DMV paperwork was incorrectly submitted. It took 3 months, multiple calls, and a visit to get correct registration and title.
Suggest taking a test drive at Hansel Mazda, but buying online from a dealership that will deliver the car to you at home.
Date of experience: June 4, 2017
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