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Hansel Mazda Reviews Summary
The company demonstrates strengths in knowledgeable sales staff and a customer-friendly approach during test drives, reflecting a commitment to customer satisfaction. However, significant weaknesses arise from poor back-office operations, leading to frustrating delays in paperwork and registration processes. Customers frequently report issues with incorrect documentation and a lack of responsiveness from management, particularly regarding inventory limitations and sales pressure. Overall, while the initial customer interaction is positive, the subsequent administrative inefficiencies detract from the overall experience, suggesting a need for improved operational practices to enhance customer service.
This summary is generated by AI, based on text from customer reviews
Pros:
Good sales man. Knowledgeable about the car and provided a non-pressure test drive.
Willing to accept best web price if documented.
Cons:
Unnecessarily rude sales manager continually trying to get me to accept color I didnt want.
Small inventory of Mazda 6 vehicles
Incompetent back office.
O Despite an appointment to pick-up the car, the paperwork was not ready. It took 2 hours to complete the paperwork due to multiple errors including incorrect price, incorrect deposit amount, misspelling of last name, and incorrect year of car (entered as 2002 not 2017) as well as a broken printer (printer required to print the corrected forms).
O After paperwork was completed, I still had to come back to dealership twice to complete the sale.
O DMV paperwork was incorrectly submitted. It took 3 months, multiple calls, and a visit to get correct registration and title.
Suggest taking a test drive at Hansel Mazda, but buying online from a dealership that will deliver the car to you at home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members