• Hardaddy

Hardaddy

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Overview

Hardaddy has a rating of 3.3 stars from 196 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardaddy most frequently mention customer service, high quality, and affordable prices. Hardaddy ranks 232nd among Clothing sites.

  • Service
    50
  • Value
    41
  • Shipping
    47
  • Returns
    28
  • Quality
    42

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 77.5%
Positive
31
Neutral
1
Negative
8

Instant Feedback

52,033 reviews

9
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How would you rate Hardaddy?
Top Positive Review

“Customer service”

Darryl H.
7/17/24

The products are of very high quality and affordable prices, and they have very innovative styles. It's a good website where you can easily order and the visuals are very nice. I would also like to thank you for your interest in customer service.

Top Critical Review

“HORRIBLE! Never again!”

John W.
10/13/24

I ordered two shirts for my husband and myself for a theme party we were going to attend. First, I never got any sort of confirmation of the order but they definitely charged me. I ordered three weeks in advance of the party. When I finally got shipping confirmation it was for one and two weeks AFTER the party! One shirt arrived the day after the party. The other arrived a week after the party and it was DEFECTIVE! The sleeve was folded up and sewn to itself. I had already gotten two different shirts. My husband wanted to keep his but mine needed to be returned. There is NO contact info whatsoever on their site. NO email. NO phone number. I followed the return directions on the packing slip and those didn't work. Broken link. I finally went back to the shipping email and did the return that way. It said I'd hear from them within 48 hours. It's been over a week and NOTHING! I have been screwed out of the cost of the shirt. I will NEVER order from them again.

Reviews (196)

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Reviews that mention popular keywords

customer service (151)
Thumbnail of user joela279
Canada
1 review
2 helpful votes
  • Send Message
July 28th, 2022

- sizes are wrong. L, XL, XXL, XXXL are all the same (approximately XL)
- uncomfortable polyester absorbs summertime heat
- you'll be spammed with emails from them and other companies. They sell your email address.
- poor customer service
- all positive reviews are fake

Tip for consumers:
Don’t!

Products used:
Shirts

* Hardaddy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user missw50
Miss W. – Hardaddy Rep

The size of items from different styles varies. We recommend you check the detailed measurements in the size chart first. You'll find the size chart under product details.

Please note that we will never sell customers' information such as email. We are sorry to hear your feedback.

Could you please provide your order number so that we can help?

Thumbnail of user jackm1446
Spain
2 reviews
0 helpful votes
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December 5th, 2022

Great Job! I can always count on the entire store's staff to do a great job! Attention to detail leads to great customer satisfaction! Quality goods at wonderful prices are the order of the day. Thanks to all!

Thumbnail of user henryo243
Utah
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

Ordered 4 shirts, tried one and way to big. Requested return for the remaining 3 following the return policy. Received a shipping label and sent package. Package was returned with "insufficient address". Was told again to try to ship for return, Used provided address again, package returned a 2nd time for "insufficient address", extremely irritating to have to deal with the C rap.

Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear customer

We apologize for any inconvenience or frustration you experienced with returning your items. We appreciate your efforts to follow our return policy and understand that it can be frustrating when things don't go as planned.

After reviewing your order, we are pleased to inform you that we have issued a refund for the remaining three shirts you were unable to return. If you are still unable to return the package, we recommend keeping or donating the items instead of trying to return them again.

Again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience.

If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.

Best regard,
Echo
HARDADDY

Thumbnail of user godfreyh19
Netherlands
4 reviews
0 helpful votes
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November 25th, 2022

Impressive quality and speedy service! The product and embroidery quality was fantastic and I was impressed to see how quickly I received the finished product. Will definitely be ordering from them again soon!

Thumbnail of user jamesm7685
California
1 review
0 helpful votes
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October 26th, 2022

You don't want to wear these clothes in a hot climate. The fabric we're probably melt to your skin. The buttons are cheap the stitching is cheap. These were ordered under the company name Hawalili and the items came in hardaddy.com packaging.

Tip for consumers:
You have to pay the ship any return back. Poor material.

Products used:
Hawaiian shirts.

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Customers are responsible for return shipping costs. You can check the return policy here: https://hardaddy.com/information/returns-exchanges
The clothing brand does not always match the name of our website since some of them are marked as designer's brand and others as supplier's name.
Your kind understanding would be much appreciated.
Sorry for any inconvenience caused. I’d love to understand more details about the issue you mentioned.

Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.

Thumbnail of user ronaldp714
Florida
5 reviews
0 helpful votes
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October 31st, 2022

These shirts are garbage! They don't look anything like they do on the website and the fabric is the cheaper, unwearable polyester like a child's costume. Paid $100 to get freedom shipping, and they are charged me for shipping! Avoids like the plague!

Thumbnail of user missw50
Miss W. – Hardaddy Rep

We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.
Your comment is highly appreciated and we will forward it to our relevant department. Hope to see you again soon~
Customers are responsible for return shipping costs.
You can check our return policy here:https://hardaddy.com/information/returns-exchanges
Sorry for any inconvenience caused. I’d love to understand more details about the issue you mentioned.

Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
If you have any problems, feel free to contact us via email or online chat

Thumbnail of user patricks1524
Turkey
4 reviews
0 helpful votes
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February 9th, 2023

I was quite happy with the service I received at Hardaddy. The staff was incredibly helpful, knowledgable, and courteous. They asked me what I wanted to purchase, demonstrated how to utilise the things, and then provided me with a receipt as evidence that this was done. I would suggest Hardaddy to my friends and family without hesitation.

Thumbnail of user robertc6619
Netherlands
6 reviews
1 helpful vote
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February 21st, 2023

Hardaddy Clothing & Fashion is a fantastic shop! I appreciate the variety of clothing and the helpful staff. The clothing is of high quality, and the prices are very reasonable. The quality is excellent, and the prices are extremely reasonable. I plan to continue shopping with them in the future.

Thumbnail of user terese.mansell
Missouri
2 reviews
0 helpful votes
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July 18th, 2023
Verified purchase

I bought 5 matching men's Hawaiian shirts for a family beach vacation. The price was reasonable, the design great. Shipping was quick, and because I bought 5, it hit the free shipping threshold.

The downside is the material. The men donned their shirts for an evening sunset cruise on the Gulf of Mexico, and though it wasn't an unusually warm evening, they couldn't wait to get them off. The material is not breathable at all. I asked one what it was made of, and he said "I think Ziplock bags". Yikes! All 5 shirts went directly into the trash after the boat ride. Very disappointing. Don't order anything that shows material as Polyester/Spandex

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear Customer,

Thank you for your feedback regarding your recent purchase from our website. We are glad to hear that the design was great, and the shipping was quick.

However, we apologize for the disappointment caused by the quality of the material of the shirts. We take pride in providing high-quality products, and we regret that the material did not meet your expectations.

We understand that the material's lack of breathability made it uncomfortable for you during the cruise. We apologize for any inconvenience caused.We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.

Once again, we apologize for any inconvenience caused, and we value your business. If you require further assistance, please do not hesitate to contact us at service@hardaddy.com

Best regard,
Mandy
HARDADDY

Thumbnail of user jeromeb208
GB
5 reviews
1 helpful vote
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February 9th, 2023

Quality and style are why I love this brand. This brand makes attractive, comfy, high-quality t-shirts. They work with me on design suggestions and have high-quality products. They feature a wide range of customizable t-shirts, hoodies, and sweatshirts.

Thumbnail of user markq522
Texas
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

I love the size ranges available and the various themes. Can't wait to receive these shirts- they are holiday gifts. The customer service chat feature worked really well, the staff was responsive.

Service
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the free shipping discount.

You can enjoy free standard shipping when buying over 89 USD after discount. ( final sale & presale products are not eligible for coupon / shipping discount)

Since your order has reached this threshold, it has enjoyed free shipping successfully. We will send your order as soon as possible.

Thank you very much for your advice and it will be forwarded to our related department to make necessary modification. We believe that our company will make better progress due to valuable customers like you.

Regarding this issue, our representative have sent an email to you and discuss about it, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need additional assistance, please feel free to contact us by chat or by email at service@hardaddy.com. We will reply to you within 24 hours.

Best regard,
Louisa
HARDADDY

Thumbnail of user jessex103
Wisconsin
1 review
0 helpful votes
  • Send Message
August 23rd, 2023
Verified purchase
• Updated review

I received teaser emails about 25% off next order but I did not see an opportunity to take advantage of the discount at checkout. When I brought this to their attention, they credited my account.

Quick resolution.

Reason I chose this business:

Good fit, good price, remarkable selection.

Reason I chose this product:

Shirt design caught my attention.

Service
Quality
I received teaser emails about 25% off next order but...
September 21st, 2023
Verified site experience
• Previous review

I received teaser emails about 25% off next order but I did not see an opportunity to take advantage of the discount at checkout.

* Hardaddy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dellak28
Poland
3 reviews
0 helpful votes
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November 11th, 2022

Truly in love! The customer service is very high, it's always nice when you can count on help with choosing what you want. I already told my friends about you.

Thumbnail of user selinao7
Florida
1 review
1 helpful vote
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September 7th, 2023

The staff is very welcoming and helpful/knowledgeable. Sizes vary with each item so try everything on. If they don't have your size in store they will order it for you and shipping is free.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacobr457
Brazil
3 reviews
0 helpful votes
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November 10th, 2022

Ordering & payment process was very easy. My order was promptly filled & shipped. I have placed multiple orders over the last several years & they always do a great job!

Thumbnail of user peterh2020
South Africa
3 reviews
0 helpful votes
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December 5th, 2022

Excellent customer service! Not only does the store offer great prices, but their customer service is exceptional. Highly recommend using them for your next purchase.

Thumbnail of user craigm865
Utah
1 review
2 helpful votes
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February 20th, 2022

Ordered XL but could even put it on. Although marked XL, it is probably a S or even an XS. I have three more shirts coming. I expect to have to send them back as well.

Tip for consumers:
buy at least 2 or 3 sizes larger than what you wear.

Products used:
None

Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Sorry for any inconvenience caused.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Hardaddy.com or by chat online.

Hardaddy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user sandraf1456
Michigan
1 review
0 helpful votes
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November 10th, 2022

I ordered 2 shirts for a Christmas gift and ordered early because I didn't know how long it would take. Just received my shirts today November 10th, the shirts are nice but look big for my son-in-law, I sent a message and asked if I can return if needed after Christmas and THEY SAID NO, ONLY A THIRTY DAY RETURN, I tried to explain there should be an exception for it being a Christmas gift as other people may have the same issue, SHE WOULD NOT BEND! Either is send them back now and try and find something else or I take a chance and give them to him and hope they fit, and if not I'm out my $60.00, this really sucks!

Tip for consumers:
Only have 30 days to return but if you purchase it as a Christmas gift early then you’re screwed if you want to send it back, very disappointing

Products used:
2 shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user alisong135
Florida
4 reviews
2 helpful votes
  • Send Message
September 9th, 2022

Ordered 8 xl shirts. PayPal would not work with their payment site but another credit card did. Later, after their lost order finally arrived, found out one xl didn't fit (too small).
BEAUTIFUL patterned Hawaiian type shirts, at reasonable prices (with discount)! Only after ordering, did we read a review, that the sizes could be too small. The Japanese Wave shirt was too small, but can't exchange, unless you spend $16 to $26 in return shipping, to China, for one shirt. Originally, Hardaddy notified us that the shipment was lost in the mail and we needed to cancel and reorder. Plus now, to reorder, one shirt was no longer available. We were in the several day process of emailing, back and forth, saying just resend the order, when we received the first order. (The company responded usually within one day.)
The shirts were gorgeous, light weight polyester and spandex (must wash in cold water & use cool air dryer setting or hanger dry).
Husband loves the seven xl shirts that did fit! Comfortable, cool and very attractive!
It could have gone very wrong, if more or most of the xl shirts didn't fit, because we didn't use their size charts. After emailing the company, they said to use a button, to go to a sizing page, for the measurements of each shirt, to find the size that would fit my xl husband. Lesson learned. Suggested the company notify makers of too small shirts, be notified to correct the size. (Other review sites have issues with Hardaddy 's lack of address on website & British iffy business address.)

Tip for consumers:
Use their sizing charts, for each shirt, piror
to ordering, other wise, $16 to $26 to ship one shirt, back to China.

Products used:
7 XL shirts - one XL too small.

Service
Value
Shipping
Returns
Thumbnail of user jamess5386
India
6 reviews
0 helpful votes
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October 28th, 2021

I ordered a Casual Shirt Collar Shirt from hardaddy, the quality of the shirt s very amazing, and the stitches are well stitched with quality threads, and coming to the print part of the shirt, the print is very awesome and beautifully designed, the quality of the shirt is worth towards the price you pay for it.

Thumbnail of user edwardd467
Australia
2 reviews
1 helpful vote
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January 17th, 2022

Great service! Customer focus at the highest level!
The quality of clothes is good at affordable prices. In general, I am satisfied with the purchases

Thumbnail of user michaelv1484
New Mexico
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

I received an advertisement for this company through my social media feed and while I'm a little skeptical when it comes to this type of advertising, I really liked the look of the shirts and thought I'd give them a shot. I placed an order on 5/16/22 and received the shirts on 5/25/22. So far so good.

I opened the package and visually the shirts were what I expected. The material was a stretchy blend of polyester and spandex. It is a very lightweight shirt and it's not itchy. This is really important to me.

Finally, the fit test. This is the place where numerous companies have lost me. I wear an XL and I ordered an XL. I've had numerous experiences where what I order and what I get don't match. In this case the shirts fit exactly as expected. I'm thrilled with how the shirts look and feel.

If you're considering ordering a shirt or two I'd recommend it. I really like the look of bowling/Hawaiian shirts and they have a great selection. The shirts fit as expected. I can't speak to how long they'll last but for the price even if they last around a year I'll be happy. Finally, they offer some good discounts. The shirts were buy one, get one 20% off and because I was looking around their site, they also sent me a coupon for another 30% off on top of this and the coupons were stackable. So I ended up getting two shirts for under $50 including shipping.

Tip for consumers:
Browse the site. Don't immediately check out, they'll send you a coupon for more savings.

Products used:
Shirts

Service
Value
Shipping
Quality
Thumbnail of user simonw448
France
3 reviews
0 helpful votes
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December 1st, 2021

I like the clothes of this brand, everything is always stylish and of high quality, the prices are very pleasant, fast delivery, the site is convenient to use

Thumbnail of user brandona557
New York
1 review
0 helpful votes
  • Send Message
October 30th, 2023
Verified purchase

This was my first offer and I have to say that I was surprised on the quality and the customer service that I received. Good communication. I would order again.

Service
Quality
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear Customer,

Thank you for taking the time to share your feedback with us.

We provide multiple discount codes under different conditions so that our customers can get the best discount for their orders. In each promotion email, we added the condition and restrict of the code, please check carefully. If you are confused about why the code can't be used, you can forward the email to us for an explaination. Our email is service@hardaddy.com

--Please understand that final sale & presale products are not eligible for coupon discount. Please check if these items are in your cart.
--Please note that an single order can only enjoy one promotion code. Since this order has applied a 20% coupon on your order, the other code is no longer valid. Hope for your understanding.

We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

The order has been shipped out in 24th Oct, if you need additional assistance, please feel free to contact us by chat or by email at service@hardaddy.com. We will reply to you within 24 hours.

Best regard,
Louisa
HARDADDY

Thumbnail of user jacobr320
Finland
5 reviews
2 helpful votes
  • Send Message
January 25th, 2022

I want to thank your super cool store for the incredible service and excellent attitude towards customers, I made an order for the first time and was very satisfied, now I am your client!

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Thumbnail of user missw50
Miss W.
Customer Service Representative
Typically responds within 5 days

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