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Hardaddy has a rating of 3.3 stars from 196 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardaddy most frequently mention customer service, high quality, and affordable prices. Hardaddy ranks 233rd among Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
52,033 reviews
The products are of very high quality and affordable prices, and they have very innovative styles. It's a good website where you can easily order and the visuals are very nice. I would also like to thank you for your interest in customer service.
I ordered two shirts for my husband and myself for a theme party we were going to attend. First, I never got any sort of confirmation of the order but they definitely charged me. I ordered three weeks in advance of the party. When I finally got shipping confirmation it was for one and two weeks AFTER the party! One shirt arrived the day after the party. The other arrived a week after the party and it was DEFECTIVE! The sleeve was folded up and sewn to itself. I had already gotten two different shirts. My husband wanted to keep his but mine needed to be returned. There is NO contact info whatsoever on their site. NO email. NO phone number. I followed the return directions on the packing slip and those didn't work. Broken link. I finally went back to the shipping email and did the return that way. It said I'd hear from them within 48 hours. It's been over a week and NOTHING! I have been screwed out of the cost of the shirt. I will NEVER order from them again.
The shirts I ordered don't all fit properly but they refused the return. The first time I contacted them the wouldn't even respond. It took several attempts.
Exceeded my expectations and the product almost always arrived early. The prices are by far the best I have seen. The quality of the clothing was amazing.
I liked this store because there is a large selection and everything is of very high quality, at affordable prices, this is a huge plus! I will definitely buy again
I was impressed by the collection of products and different varieties. I order one from them and was astonished to see it exactly with the same colour. Thanks and Regards.
Great quality, fast service! Once again, the store shows their excellence: super fast delivery of a quality-embroidered product that is of superior quality.
Excellent Service and Quality! Placed on my order on-line and everything went smoothly. High quality product, excellent embroidery, and received within a reasonable time period.
I have ordered by shirt on 2/18 and I have not received it. I used the chat service and they are unable to tell me if and when the shirt is going to be shipped.
Tip for consumers:
Shipping delays without any answers
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at service@Hardaddy.com or by chat online.
Hardaddy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I am super happy and would not hesitate to order online again. The item was exactly as described and they went above and beyond including the extras. Thank you for the EXCELLENT service!
Communication was prompt and helpful. Watch arrived exactly as described in good condition. Looking forward to working with them again for future purchases.
Wonderful Company! We have been ordering shirts from here for almost 2years and have been delighted. Clothes have always been of high quality and great value. Their service is also excellent.
Ordered 2 shirts. Said they were sending one of then. Then nothing? Messaged them last week, still no reply.
The website is very easy to use, I made an order very quickly, and I liked it, I also want to say that the quality of the clothes is high and at reasonable prices
It was nice for them to reach out and give me a 10% off coupon code when my experience was not so great.Very Much Appreciated!
Cheap prices
* Hardaddy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
If you are looking for stylish and high quality clothes, then you definitely need to visit this store, I recommend making a purchase here
Great shopping experience. Received an email with coupon code and found just what I wanted and ordered in under 5 minutes. Thank you
A wide selection of shirts, got a few, love them so much, gonna get more, there are many prints to choose from.
Delivered earlier than expected and we are delighted with our purchase. My order arrived promptly, well packaged and was excellent quality.
Great customer service, will never disappoint you. An extra mile to make a customer feel at ease. Prices are also reasonable.
TERRIFYING EXPERIENCE
HARDADY COMPANY REFUSED THE ORDER BACK AND THE UPS SAY " YOU MUST BE ASK FOR MISSING PACKAGE ON THE WEB". DON'T WASTE YOUR MONEY
Dear Customer,
We apologize for any inconvenience caused by the issue with your order and shipping. We understand how frustrating it can be when a package goes missing or is not delivered.
Please kindly note that if a package is lost in transit or not delivered, we are committed to providing a refund or reshipment of your order. We advise contacting us at service@hardaddy.com with your order details, including the tracking number if available, so that we may assist you with resolving this matter as soon as possible.
If you have already attempted to contact us and have not received a satisfactory response, please let us know so that we may escalate the matter and ensure that your issue is resolved promptly.
Thank you for choosing our company, and we hope to have the opportunity to better serve you in the future.
Best regards,
Hardaddy
Excellent customer service, everything is always top notch, I especially like the clothes and the quality, delivery on time
Each new style is so much more than just an awesome shoe. It's the promise of a new adventure, and an opportunity for exciting unique discoveries.
Company Pullovers. The order was delivered on time and looks great. Looking forward to more in the future.
I have been looking for good quality and stylish clothes for a very long time and found this in your store, my expectations were met
Good service, orders are no problem and the prices are not too bad. Definitely recommend. Thank you!
Gain trust and grow your business with customer reviews.
Dear Customer,
We apologize for any inconvenience caused by returns process.
We have checked and confirmed that we have only received your return request once and responded accordingly.
The items in your order are blind box items. According to our return policy, if there is a size problem, blind box items cannot be returned. We also indicated this information on our website. Hope for your understanding.
This is an example link: https://hardaddy.com/products/men-geometric-casual-summer-polyester-no-elasticity-daily-regular-fit-short-sleeve-h-line-shirts-14206732
Again, thank you for reaching out to us on here. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY