HarryPotterShopReviews 52

So far nothing resolved. They have charged us twice for the order. We never received tracking or shipping emails. I didn't think they we going to ship so we ordered the same items from amazon and got them within days. Order just showed up it was ordered on 11/28. I now have to shop these items back to them and have had to contest the double charge with our credit card company. This is our NIGHTMARE before Christmas. STAY AWAY from this site. I promise you won't be sorry you did.

This is the worst online shopping experience I have ever had. They don't ship things when they say they are going to, promise to cancel orders and don't follow-through, charge your account when they assure you that they wont', and ignore emails. STAY AWAY!

Run away! Do not purchase from this store. After a month if waiting and no replies to emails (because hold times were longer than 15 minutes) that they claim will be replied to in 24 hours, I sat and waited in the queue. I find out... the wand I ordered 2 months in advance of Christmas was "out of stock" with no restock date. Website does not show out of stock. Sparky CSR who told me "Now isn't a good time to order this" and when I said Oh? He said Perfect! Wth? 25 minutes and I finally got him to cancel my order and credit my card back. He said I would NOT receive a cancellation.

JKR should know how they are!

Q: HORRIBLE! I ordered a Hermoine Granger costume for my daughter 5 days ago! My credit card was charged the day after the order. When I tried to track the shipment I am advised there is no record of my order and my items are out of stock! I asked to talk to a manager and have pleased with him to please find out what is going on. He is supposed to call me back in an hour. I hope this isn't a scam. My daughter is going to be so disappointed. The only reason I ordered from this website is because I thought it was affiliated with Universal Studios. I am so disappointed.

I ordered a costume in early Oct. The next day my credit card was charged and I was issued an order number. Nine days later I track the package. It did not ship. I check the website. It shows 1 day ship time. I call Harrypottershop.com. They do not have the costume and will not be getting it in. They claim that they will issue a refund within 24 to 48 hours. Two days later, no refund. I call again. They say they never charged the card. My credit card company says the charge went through almost two weeks earlier. The next day I call again. Claim the issued a refund the day before. The credit card company shows no refund. I finally have to call the credit card company and refute the charges.

We ordered the 3-piece Hermione Granger costume. The wand pictured with the set is not what we received. I paid $20 more than other sites because this wand looked so much better. I ended up getting the crappy Rubie's Costumes wand that everyone else sells. We contacted customer service who responded with "the wand shown on the website is different than what comes with the costume." Huh? So apparently they just ship out whatever they want despite what their website shows. False advertising and a complete rip-off. I tried contacting them again and now they just ignore me. Also, I posted a review of the item on their website several times and they keep removing it.

I ordered 2 double feature DVDs on June 29th. Weeks went by and all it said was 'in process' so I contacted them and they said it was on back order. OK. So another few weeks went by and I contacted again. Same thing. Oh they're on back order we don't know when they will get in. OK. So I contacted again later. YESTERDAY the lady responded telling me they are DEFINITELY getting them just don't know when. OK. But then I just get an email telling me the DVDs were discontinued from their site and they were sorry. That's a bunch of crap. I ordered a MONTH ago! You couldn't just take the freaking DVDs off your site in the first place?! I am NEVER buying from there again! I've had 2 bad experiences with websites before but this one took the cake. If you know you didn't have enough product in the first place you shouldn't have kept it advertised then continued to lie to me about more coming in. Untrustworthy.

This is the worst Harry Potter website ever! I ordered 2 items on 12-14-14 for Christmas and just now found out that they won't even arrive until 12-29-14!
The same night I ordered from the Noble Collection and my items arrived 4 days ago. I never received the confirmation email it said I would. When I called the customer service phone number, I waited for 30:13 to even speak to a representative. She told me "we had to print the items before we could ship it!"
Spend yiur miney somewhere else!