HauteLook

SHOPPERS AWARE! Incredibly frustrating experience, several times over, so shame on me. Crooked business dealings. Wrong product shipped and no refund being offered. Blame is on Hautelook's partners... Check their Facebook page for the complaints and hopefully you will not fall victim to this company. Bad bad bad all around. How do they train managers of their customer service department to be so bad? WOW

In all my years of buying from Internet vendors this is the first time I've ever had one of them issue "store credit" for a return. I'm going to try and fight them through my bank's credit card department. I'll never buy anything from them again and strongly suggest that everyone stay away.

I order some eye shadows for my niece a birthday present August 18 today date is sep 28 lol now tell me why it takes so long I call customer service n they won't help you at all asked to talk to superior n they have to send a message for 48 hours never again and still waiting the worst experience site not happy at all

Ordered two nice shirts March 31, April 12 I get two emails, one shirt was shipped, the other is cancelled because they ran out I guess? After two weeks of waiting that's just b. S. right... well they refunded the cost of the shirt. Tax. And shipping to my gift card I used but stupid me I had thrown it away already so 30 dollar lesson for me! If you just have to buy from these shady people, at least keep all your info with you, because you most likely will need it, after 2 weeks of course.

The seller through HauteLook sent me the wrong rug (long story ending with an unused rug in my hall closet), a dress I received basically fell apart after the first wear, and a bracelet I ordered broke the second I took it out of the wrapping. Shabby product offering and customer service is TERRIBLE! They never admit fault and you can send things back... at your own expense and time taken to get it there of course. I deleted their app and refuse to shop again after no response when I asked them to reimburse me for the cost of sending the broken bracelet back. Ideeli is my homeboy. Amazing customer service - i. E. the customer is always right. They've even given me additional credit on top of fixing my problem. In return I spend a ton with them... probably too much but they make it that easy. HauteLook can take a hike.

First time I placed an order with them everything was fine. Received the item in about two weeks, which is slow but tolerable. The second time I was caught up in the "we didn't get the full order from the company" scam, and it's been over a month and still have not received my pair of boots or a refund. I am going to put the matter in dispute with the credit card company. Plus their customer service people on chat are RUDE. This is a really BS website. I could have ordered those same boots off of Amazon or Endless and had them by now. Don't waste your time and money by giving it to these fools.

Like many other reviews I thought I would be getting a great deal and prompt service (i. E. Gilt, Ruelala, etc.). After I ordered an item that I could actually buy cheaper directly from manufacturer, they took TWO MONTHS to let me know they were shipping my item. I called several times to get an update as well as ultimately trying to cancel my order to get a refund and was given the runaround. They will keep telling you that the item will ship in a day or two but a lot of the deals they run go through a third party supplier. They do not have contact info for these third parties!

I suggest going through the larger, more efficient deal sites!

I ordered an "Agate Dagger Necklace" This is what was written on everything except what I received "Crystal Cage Pendant Necklace" They are only alike in the fact that they are worn on a neck. This looks so cheap and horrible. Now I have to find a Nordstrom Rack to return it because it would cost me 5.95 (US) to send it back!

I took a gamble on this site because I really liked the necklace that I ordered--unfortunately that's not what they sent me. Now neither of these necklaces are on their site or the site of the wholesaler who supposedly makes it!

This is not a good business. I am so disappointed. So much for trying to treat myself to a nice birthday gift.

What's terrible about this site is the prices change very often so chances are great after you make a purchase 2-3 days later the price will be lowered and they won't give you the difference. You have to return it first then repurchase it at the lower price. Paying again for shipping. That's just too much work.

I ordered 4 pairs of summer wedges, only one arrived one month later. The other three still showing will be on the 16 ( after changing the arrival time two times) still waiting. I'll be returning the ones I got (cheap made), wait until Tuesday and will cancel everything at the N. Rack. I will use Hautelook for "online window shopping". It's bad that the logistics with the merchants and the shipping process is so poor, because they have the most easy to navigate and shopping cart placement.

Ive personally had several issues with this company and online ordering. Them shipping wrong items constantly... the app is inconsistent and difficult to use. Cant shop the web page unless you have the app.
Ive even heard they have been closing a lot of peoples accounts too... which is really bad for customer loyalty and disappointing to hear. I have decided not to order from them again. Too many other good option online now days. Other companies do it way better.

I purchased 8 pairs of shoes and 5 clothing items 4 weeks ago. 3 pairs of my shoes are "in transit," but there are untraceable, meaning Hautelook made a shipping label but never handed over to UPS. I've called the customer service number 3 times and have waited over 20 minutes only for my call to be hung up. I've tried several times to use customer service live chat, but that isn't working either. With their return policy being 45 days this is becoming a nightmare.

Buyer beware. Don't get fooled by the cheap prices. Quality is absolutely terrible! And I mean flimsy, shoddy, inferior, and more like a knock off than the real thing. If I ever even look at the site again - shame on me.

Hautelook is a dishonest site. Buyer beware. They will double the retail price and show a discount. It's deceiving. I am warning you about their deception and seems to be getting worse. I have no idea who to report this scam to. Don't buy from them.

Of course they don't reply to SiteJabber. Absolutely awful customer service. They charge at point of sale and it could be a very long time before you receive your purchase. And pray that you receive what your ordered and in good condition otherwise you are really in for a battle. There are too many sites with better selection, prices and above all customer care. I would not buy anything from this site again.

This website is ridiculous. I ordered several items. 3 of these items were fashion jewelry. They looked like costume jewelry from Target. After waiting weeks for delivery, I was so disappointed because they were gifts.
I called and was put on hold for so long the customer service agent sent me a return label and said she would waive the shipping fee.
I felt a little better until it took weeks for them to receive the return package.
Then I received an email crediting only one of the three items in the package.
What kind of service is this? The website looked like it had promise but their customer service is terrible

Follow up on all purchases your items might not ship. They Do Not have real time inventory and will run multi event sales and not fulfilling even first event. Mean while they sit on your money waiting to see if you will notice. Case in fact ordered 2/11 finally got the truth today what a hassle

I wish I would have read reviews before placing an order. The deals they have on products we love is just completely not worth the wait or the bad customer service! I would rather pay full price on these items and receive them within a week! I placed two orders one on 1/19 the other on 1/20 lol I just received my Morphe order yesterday and my palette was broken! There was no "handle with care" sticker on the box so assume UPS man handled my box and ruined my palette. My theBalm products still have not shipped and I am worried I will receive them in the same condition. I have not heard back from Hautelook yet. If you are considering making a purchase off this website... don't do it! Unless you are willing to wait a whole month or more and have some of your products damaged be my guest.

Hautelook has some really high quality merchandise at low prices. I have ordered a couple of times and not received the items because they don't get the full order -- however, on those rare occasions, they have given me a credit to use towards future orders. It hasn't happened often, so overall I am very pleased with getting some of the same items that I have seen on Nordstrom a few months later at a substantial discount.

Whoever designed and maintains this website is completely incompetent... it's the worst ever. I finally gave up trying to use this site because it's so frustrating and the DON'T care. I and apparently many others have told them about all the problems loading and navigating this website and nothing has been done. Too bad because some of their stuff is really nice, but it's not worth it. Goodbye Hautelook - I will "look" elsewhere for designer bargains.

Customer service flat out lies to you about shipping of products. Since it was my first purchase from hautelook I wanted to make sure that i received items in time so incase I didn't like it(or in my case, if the shoes didn't fit right) I could return it within the 30 day return policy that they have. Before I made my purchase I spoke to a customer service representative who assured me that I would receive the items in the time frame that they specified for that particular product. So I went ahead and I ordered the shoes 3 weeks ago which should have been here by now. Last week they sent me a tracking number for the order which still hasn't been updated. It has been 7 days since the label for UPS was created and the item still hasn't been picked up from their facility or shipped out. What annoys me the most is why Nordstrom would be affiliated with a company like Hautelook and ruin its reputation.

Ordered Friday. It's Tuesday now and no shipping. Their site says 1-3 days but they told me in an email it's 1-3 business days and it's not the third day. Then they said another 3-5 days to get here. Paying $7.95 for shipping, I should get fedex or priority mail for it. I'm done shipping at Rack online unless they make some big changes and care a little more about their customers' expectations.

I waited a month for my coat to ship even though shipping estimate was 7-10 days and then they just sent an email a month later saying they had lower inventory than they thought. It's bad enough to underestimate shipping by almost a whole month, but underestimating inventory on top of that and not at least giving me some kind of incentive to keep shopping with them is just dumb.