HauteLook

I ordered 2 guitars that were autographed by celebrities to the tune of $758 as Christams gifts. These were non-returnable. I should've known better. The autographs were legit ( I THINK0 but the guitars were cheap. Made-in-China, and not playable. No better than toy guitars. I tried to get in touch to complain. No one would do anything. I demanded a refund because they were not as advertised. Nothing. Then I got smart. I found the name of a board member (Greg Bettinelli), and found he was a member of Linked In, and a few other professional sites, so I complained to him publicly and directly. That night, I had a refund AND I was informed I could keep the guitars. PS.My musician son didn't even bother to take his home, it was so crappy., even tough it was allegedly signed by Chris Cornell.

I can say I had the Hautelook app on my iPhone for quiet some time and haven't used it. However a month after Christmas I took a look and their sales are remarkable. I have placed over 8 orders with them and have never have an issue with product at all. I will say this much PLEASE READ THE SHIPPING AND RETURNING POLICY. This company has never promised overnight nor fast shipping. Not all items are in their warehouse which means it's a process to get you're product. I can honestly and have recommended this site to my friends. It's nice to get good quality at a reasonable price when you can. For all of those who say this website is a scam how about you do you're research on the product you're interested in before and after viewing. And also people READ! That is the down fall about ordering online than in the store it requires you to READ.

Received rancid tarte lipsticks and glosses, unable to return. Inconsistent sizing although they always state runs true to size. Delivery takes weeks. Will not order again.

Well, my friend insisted I check out haute look... I love their pricing. Unfortunately, they RARELY have plus-sized clothes (no, XL is NOT plus sized) so if you are a bigger girl- it may just make you sad watching all these amazing clothes at awesome prices that you can't even DREAM of fitting in...

Nothing but great experiences. Easy to return an item and most everything I have gotten has been better than expected!
Only downside is the wait for most items!

I give Hautelook three stars simply because of the deals they offer. I have ordered from them multiple times (probably 5-6) and only once has my order come anywhere near the timeframe given.

"FREE SHIPPING ON ORDERS OVER $100" no asterisk or any type of footnote indicator to suggest exceptions. ANYTHING over 5 lbs doesn't qualify. How is it they can post free shipping without highlighting there are exceptions? They've lost a frequent buyer and so has Nordstrom. If I could attach the screen shot I would.

The worst experience that I had so far online! I order some dresses (6) at Hautelook.com, after charging my account right away I had to wait a month to get the first dress, I'm a size medium/large, I order the dresses large thinking I rather had a dress a little bigger than one that won't fit, boy was I wrong!. That dress is so SMALL that it fits my niece who is a size 0 or XS! I am beyond furious, the tag said large, but it's not the right size! From all the reviews I know it would be a pain returning the dress and getting my money back, so I guess my niece will have a whole new wardrobe this spring! I'm still waiting for some beauty items that I order and the other 5 dresses (that like I said I've charged for, and still waiting for over a month) and NEVER AGAIN, I'll make sure all my friends and family knows what a ripped off Hautelook is!

This operation, now apparently owned by Nordstrom, is not set up to quickly fulfill orders. Standard operating procedure is to offer great-looking merchandise, charge your credit card immediately upon order placement, then provide no information on when delivery will occur. My experience is that clothing takes 10-15 days to ship, and there is no status report or update provided in the interim. I ordered a chair on June 18,2012 and as of July 5,2012 it continues to show "at hautelook warehouse" with an expected arrival date of July 12-23 -- with no shipping information.

They do not appear to have the merchandise the are charging for on-hand and ready to ship. That is how this business operates. So, if you want to pay now and wait with no information about what is going on -- this site is for you. There are other sites such as gilt.com and myhabit.com that ship orders the day they are placed. I'm holding off on doing more business with hautelook until they get their fulfillment system together.

Authentic. Professional. Hassle free. Best prices on high quality products. Items are Described precisely and accurately.
Best brands. Hottest trends. Trustworthy!

HauteLook did a flash sale last month of jewelry. The sale indicated that merchandise would go out when the sale was completed. We were interested in a beautiful piece for Mother's Day. I actually contacted customer service to define where to ship it and to make sure we would get the piece in time. The rep said that would happen. Today - Friday - it is still not here. USPS has a tracking system that indicates it should have been received yesterday but now updates. In reaching out to customer service at HauteLook the rep simply stated that USPS had eight days to deliver the package. She didn't seem the least bit concerned that I had called before to make an informed decision.

Today, I reached the conclusion after many interactions with HauteLook that they are primarily interested in selling as much merchandise as possible and have little, if any concern about customers needs. Getting inexpensive luxury merchandise for myself is one thing. Getting a gift for a loved one? If they can't fulfill the expectation, tell us.

Return processing takes over a month and the company loses orders, so impossible to track your return some of the time. I will no longer purchase from them.

I ordered a dress mid April and did not arrive at my home until mid May and on top of that it was the wrong dress. Stay away from this site, absolute crap.

I love haute look. I am a very loyal customer and have been shopping with them for the last couple years or so. The only issue I've had ( after at least 20 orders this is the first issue to come up) was not getting an item I ordered for a trip in the estimated shipment date. I called customer service the week after it should have been delivered and not only were they extremely helpful and understanding, but they went above and beyond what most companies would do. The representative gave me her name and email address and she was going to investigate why my item had not arrived. I explained to her I ordered this item for an upcoming trip and I really needed it by a certain date or I would have to cancel the order. She updated me a couple days later through email and apologized about the delay. I decided to cancel the order but thanked haute look for the stellar customer service. I was refunded the full amount of the item no questions asked( despite it being a very expensive purchase). They also credited my account with a $30 for the inconvenience and understanding. I could not have been happier with the customer service representative. I've recently dealt with other online discount companies that are polar opposite of haute look when it comes to customer service and assistance with returns and what not and I will NEVER AGAIN order anything from that other company again due to poor customer service policies and communication skills. Making a customer happy like haute look is really how you keep loyal customers coming back!

I bought through Hatelook, a 7 Mankind Jeans and an italian handbag, both deliveries were planned for 2-3 weeks after the ebent closed. I accepted the delivery date, paid and waited long 3 weeks, finally I received an email for my jean delivery on the way and told me the handbag would be delivered separated. I received my jean in a wrong size and an email telling me sorry but they would cancel the handbag order due to short inventory. What?!?!?! I checked the website and for my surprise they opened again the same event with italian handbags, very unreliable and this website pkays with false advertisement. I'm not gping to buy here again

The deals are not bad but the shipping takes FOREVER. By the time I actually got my packages, I brought them right to the store and returned them because it was something I needed/wanted before it arrived, 8 WEEKS later. I will never shop on this site again, when you buy from China it comes faster!

Waited almost 3 weeks for my home décor items. After following up with the Hautelook customer service (after no notice from them) twice, only half of my order arrived. After 2 weeks of chasing Hautelook for the remaining portion of my order I was advised the goods will NOT be delivered since they were overcommitted from the vendor and I would not be receiving my goods. I am still waiting on my card to be refunded - who knows how long that will take.

Safe to say I will NEVER be ordering from Hautelook again.

I have been on hold for almost an hour. Last time I will ever order from Haute and I'm going to tell all my friends family and customers about my horrible experience

I have the big experience ordering from this site. I highly recommend it to everyone! A shipping is according the mentioned terms; great prices; outstanding items!

Two items ordered 8/30 with three ship-by deadlines now passed. Stay away from this site. No response from email and only a "good news" comment from online chat that I now had a 4th deliver-by date.

I ordered twice and had to returned them all. They didn't look like in the picture and materials were so cheap. It took forever to receive the returned credit. Do not buy anything from this site.

Great customer service. Other than that, not much else great to say. Shipping long. List prices are completely false. Orders often do not arrive because their shipment did not come in.

The 2 times I've purchased from this site the merchandise received was DIFFERENT than what was pictured. I purchased a $50 gold necklace that was described as being 30" in length (I specifically wanted a long necklace). When I received it, it was only 16". I called Customer Service to complain and the woman asked me "MAYBE YOU MEASURED IT WRONG. DID YOU MEASURE IT LENGTHWISE?" Did she think I was an idiot?

Then just recently I ordered Ben Sherman bag for my husband. The strap was shown to have a white racing stripe on it (the main reason why my husband wanted it.) We received it yesterday and the strap is solid black.

I will not be shopping here anymore!