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    HauteLook

HauteLook

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Overview

HauteLook has a rating of 2.0 stars from 367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HauteLook most frequently mention customer service, credit card, and tracking number problems. HauteLook ranks 113th among Designer Clothes sites.

  • Service
    30
  • Value
    28
  • Shipping
    28
  • Returns
    24
  • Quality
    24
View ratings trends
3
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How would you rate HauteLook?
Top Positive Review

“I actually love Hautelook”

Jennifer C.
9/13/11

I actually love Hautelook. I mainly buy kids clothes from here, and I think it is awesome that they have a return policy, which is so important with children. You really never know how things are going to fit, especially if you're trying new brands -- as Hautelook often showcases brands you may not know about. Their shipping takes longer than other flash sales sites, but I really don't mind. And I've never waited more than 3 weeks for anything. I have never had a bad experience buying or returning merchandise.

Date of experience: 9/13/11
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Top Critical Review

“Issues With Almost Every Order”

Rachael G.
4/10/16

Sometimes you can find good deals, but 75% (3 out of 4) of my orders have either arrived with missing items or one a pair of sandals that broke after being worn 5 times. I will say that their customer service has been very good every time. This most recent order was just the last straw because I can't be running to Nordstrom Rack (which is not even in my city) to return stuff all the time.

Date of experience: 4/10/16
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Reviews (367)

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customer service (128)
Thumbnail of user garryg5
Canada
6 reviews
9 helpful votes
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May 2nd, 2014

Good collection, quality of stuff is fine but i'm not happy with customer service.

Date of experience: May 2, 2014

Thumbnail of user debin
Texas
22 reviews
9 helpful votes
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February 12th, 2015

Love all of there product lines and prices. Wonderful customer service!

Date of experience: February 12, 2015

Thumbnail of user vivl1
Florida
2 reviews
4 helpful votes
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January 19th, 2016

No bad experience here, the online process was smooth and deliver. Thanks.

Date of experience: January 19, 2016

Thumbnail of user baileym33
Kansas
1 review
1 helpful vote
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February 10th, 2016

I ordered an item more than a month ago and it has still not been shipped yet. Don't shop here.

Date of experience: February 10, 2016

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About the business

HauteLook is a members-only shopping website offering limited-time sale events with top brands in women's and men's fashion, jewelry and accessories, beauty products, kids' clothing and toys, and home decor. HauteLook offers discounts of 50 to 75% off...

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