• Hawalili

Hawalili

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Overview

Hawalili has a rating of 3.9 stars from 1,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hawalili most frequently mention good quality, great selection, and customer service. Hawalili ranks 8th among Men's Clothing sites.

  • Service
    402
  • Quality
    1639
Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
1
Negative
1

Instant Feedback

28,541 reviews

32
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How would you rate Hawalili?
Top Positive Review

“Nice!”

Ethan B.
4/27/24

Always good to find good shop. And this one is exactly one! Good looking shirts and other things! Thank you will buy again

Top Critical Review

“Garbage”

J L.
9/22/21

If it sounds too good to be true it usually is. The shirts they show on their website look great but what will show up at your front door is completely different, I would be embarrassed to wear these shirts in public, and the sizes are completely off. If you have a problem you have to pay all kinds of fees and spend time trying to return it. This is not an Amazon like company. Don't waste your money buying anything from this company,

Reviews (1,924)

Rating

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Reviews that mention popular keywords

customer service (127) return policy (61) web site (262) shopping experience (267) hawaiian shirts (119) delivery time (63) quality products (49)
Thumbnail of user josephv570
1 review
0 helpful votes
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September 8th, 2021
Verified purchase
• Updated review

I have placed three orders with you over the last 4 months and your prices are good and for the most part your product is ok. Just got SKU SHSRD0GCF098 and it is a 2XL and is skin tight on me. That is why I am buying this item.

Poor to nothing. Most likely will not buy again.

Reason I chose this business:

Price and items look good

Service
Quality
Thumbnail of user hawal1
Hawa l. – Hawalili Rep

Thank you for your feedback and sorry for any inconvenience caused.

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

We`ll keep improving our products. If you have questions about your order, please contact us by email at service@Hawalili. Com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

I have placed three orders with you over the last 4...
June 26th, 2021
Verified site experience
• Previous review

I have placed three orders with you over the last 4 months and your prices are good and for the most part your product is ok. Just got SKU SHSRD0GCF098 and it is a 2XL and is skin tight on me. That is why I am buying this item.

Thumbnail of user ralpho62
1 review
0 helpful votes
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October 20th, 2022
Verified purchase
• Updated review

3rd shirt so far so all good. The process for all 3 shirts has been so straight forward. Never longer than 3 weeks to arrive. Delivery to the door. Thanks.

Quality
Unable to go to payment area without being emailed...
December 31st, 2021
Verified site experience
• Previous review

Unable to go to payment area without being emailed reminder

Reason I chose this business:

Great Designs & Colours. Have seen shirts purchased by others.

Thumbnail of user zacharyz73
1 review
0 helpful votes
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June 8th, 2022
Verified purchase
• Updated review

Easy and effortless. Now let's hope the sizing is correct!

Update... Sizing is far from correct. 5X is in reality about a 3X. Shirts don't fit my happy Santa belly. Sad

Reason I chose this business:

I thought this was the company that sold true to size shirts. I may have made a mistake.

Reason I chose this product:

I thought these would be sized correctly.

Quality
Easy and effortless
April 8th, 2022
Verified site experience
• Previous review

Easy and effortless. Now let's hope the sizing is correct!

Reason I chose this business:

I thought this was the company that sold true to size shirts. I may have made a mistake.

Thumbnail of user vincente154
1 review
0 helpful votes
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May 9th, 2023
Verified purchase
• Updated review

All went well. The pattern and size were as ordered. The pattern on the left pocket matched the pattern on the shirt. If I had an issue with the size or color Hawalili made it right.

Service
Quality
It was easy
December 6th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Previous buyer.

Thumbnail of user tonye309
1 review
0 helpful votes
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August 17th, 2021
Verified purchase
• Updated review

I couldn't believe how many shirts are available and in so many patterns. When the shirts came, I realized one was not an ordered shirt, and one I ordered was not in my package.

Reason I chose this business:

It was a pop up ad in a game I was playing.

Reason I chose this product:

My husband is on a Hawaiian shirt kick so I indulged him.

Quality
I couldn't believe how many shirts are available and...
July 16th, 2021
Verified site experience
• Previous review

I couldn't believe how many shirts are available and in so many patterns.

Reason I chose this business:

It was a pop up ad in a game I was playing.

Thumbnail of user johnnyd227
1 review
0 helpful votes
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July 18th, 2022
Verified purchase
• Updated review

Great prices. Lots of variety to pick from. Very colorful and realistic look to the nature of the shirts. Lots to choose from and prices are reasonable.

Reason I chose this business:

Prices and nice looking shirts

Quality
Great prices!
June 17th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Prices and nice looking shirts

Thumbnail of user alexanderr553
1 review
0 helpful votes
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January 14th, 2024
Verified purchase
• Updated review

Never received package. Tried to track it. Didn't work.?Hopefully I get it this week. Can you check on it for me

Reason I chose this business:

Came up on my email

Reason I chose this product:

Price was right

Thumbnail of user missw50
Miss W. – Hawalili Rep

Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery.

Upon checking, the order you related with this recomment was paid in 5th Dec and already delivered in 19th Dec.
You have made another order in 28th Dec and it was already shipped out in the same day, we wonder if you are compaining about this latest order?

It seems that you have contacted us for order status in 4th Jan 2024, and we have replied to you by email 4 hours after the email was received. Please check your spambox and put our email address service@hawalili.com to white list.

Your latest order was shipped out in 28th Dec and it still in transit. Our normal delivery time is 10 to 20 working days for mailing after the parcel is shipped out. Please don't worry.
For more details, you can click on the link to check: https://www.hawalili.com/information/shipping-delivery

Regarding this issue, our representative have sent an email to you with the shipping details again, please check your inbox and spambox later Your patience and understanding is highly appreciated.

Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hawalili.com. By email we will reply to you within 24 hours.

Best regard,
Louisa
HAWALILI

Please have it to me by Christmas!
December 4th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Came up on my email

Will see how shipping goes
March 28th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Price is right!

Thumbnail of user milasj1
1 review
0 helpful votes
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December 28th, 2023

What a nice clothes store! I liked their prints from the first glance and decided to buy a hoodie for both myself and my wife. Thanks.

Products used:
2 hoodies

Service
Value
Shipping
Quality
Thumbnail of user mikew1609
1 review
0 helpful votes
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September 16th, 2021
Verified purchase
• Updated review

I was not aware that I was going to have to pay $11.99 for SHIPPING until it was time to finalize the checkout. I was disappointed that it was going to cost that much shipping for one item!

It is good to do business with a company that listens and values their own customer service!

Reason I chose this business:

There was a pop-up ad as I was surfing the internet.

Reason I chose this product:

It was exactly what I was looking for -- for a beginning of school for my grandson who was chosen to be a part of his school's Jazz Band!

Service
Quality
I was not aware that I was going to have to pay $11.99...
August 17th, 2021
Verified site experience
• Previous review

I was not aware that I was going to have to pay $11.99 for SHIPPING until it was time to finalize the checkout. I was disappointed that it was going to cost that much shipping for one item!

Reason I chose this business:

There was a pop-up ad as I was surfing the internet.

Thumbnail of user johna3228
1 review
0 helpful votes
  • Send Message
October 3rd, 2021
Verified purchase
• Updated review

2XL shirts marked on tags were actually Large. Not happy. 3 out of 7 shirts were marked as 2xl but were larges. Afraid to order any more bc I have to pay return charge.

Ignored

Reason I chose this business:

Bx they had 2xl

Reason I chose this product:

Bc they were 2xl

Service
Quality
Thumbnail of user hawal1
Hawa l. – Hawalili Rep

Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.

Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait. Thank you for your suggestion and we will improve our products accordingly.

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

If items do not fit, you can contact us to return within 30 days from delivery date. We will provide you with the most convenient return procedure.

We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Discounts were tricky
September 3rd, 2021
Verified site experience
• Previous review
Thumbnail of user juanx99
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

It's true that when you buy over 79 dollar you will get shipping free and for now let's wait and see if they can deliver after 10 to 20 working day

Reason I chose this business:

Because of 50% and I believe they will deliver in time as they promised quality it's what has driven me to choose hawalili

Quality
Thumbnail of user steveno531
1 review
0 helpful votes
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August 30th, 2022
Verified purchase
• Updated review

Sizes did not represent what was listed
Terrible iron of clothes
One size was just too big
Another size was just too small, in other words the sizes did not match.

Reason I chose this business:

Looks great on advertising, but terrible when you get to see it in your hands

Quality
Thumbnail of user missw50
Miss W. – Hawalili Rep

Hi Steven,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
The size of items from different styles varies. We recommend customer to check the detailed measurements in the size chart first. Also we have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

Hawalili

Fast and easy to follow
June 28th, 2022
Verified site experience
• Previous review
Thumbnail of user robertb6305
1 review
1 helpful vote
  • Send Message
April 29th, 2022

I conducted transaction number 2PC*******NS*******V in June of 2021 in the amount of $100.91 for 5 shirts that were then shipped from the seller Hawalili. I returned three of the shirts according to the return policies of the seller (to a Chinese address) in July 2021. The package was returned to my house (in the US) in February 2022 with a Chinese postage sticker applied that indicated refusal of the delivery by the seller. Although the original transaction was more the 6 months old, I disputed the transaction with Paypal. Because the package was refused by the seller and took months to be shipped back to me, Paypal claimed it was beyond their six-month limit. Paypal did not assign any accountability to the seller for refusing the returned product. If a Chinese company realizes this fact, than they can use that to their advantage and continue to refuse packages of returned products from US buyers. And, Paypal will not compensate/protect those US Buyers from this type of fraudulent business behavior. These are the circumstances for my invoice number HBBFF*******. 3511: I will refrain from any future purchases whereby the shipping instructions dictate a return address in China. Shame on Hawalili for the business fraud and shame on Paypal for the lack of protective measures to prevent such fraud!

Tip for consumers:
Do not purchase products from them. I did not like most of the shirts purchased due to quality issues. Then when I shipped them back at a cost of $26 (to China), I received them back over 6 months later with the indication that the seller refused the return shipment!

Products used:
I used two of the five shirts that I ordered;

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomass2184
1 review
0 helpful votes
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October 14th, 2021
Verified purchase
• Updated review

The tshirt was way too small. The size I ordered is the size I wear but the sizes from Hawalili run too small. I settled for a partial refund of my money

It was too difficult to get a total refund for my purchase

* Hawalili attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user hawal1
Hawa l. – Hawalili Rep

Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.

Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait. Thank you for your suggestion and we will improve our products accordingly.

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

Hope this can eliminate your doubts and solve the problems you have encountered.

We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

These $#*!s make me wish I was a man!
August 15th, 2021
Verified site experience
• Previous review

These $#*!s make me wish I was a man! The styles and fabrics are wonderful

Reason I chose this business:

I liked the saying on the t-shirt

Thumbnail of user tonyn477
1 review
0 helpful votes
  • Send Message
January 12th, 2022
Verified purchase
• Updated review

It didn't arrive till after Christmas. I was never contacted to let me know if it had shipped out or any other shipping information.

Reason I chose this business:

I liked the shirts

Reason I chose this product:

Big men sizes

I liked the styles and that you have big men sizes
December 5th, 2021
Verified site experience
• Previous review
Thumbnail of user theodorec91
3 reviews
0 helpful votes
  • Send Message
January 15th, 2022

I want to thank your online store for the excellent service and help in placing an order, thank you very much! Everything is great!

Thumbnail of user lawrenceu17
1 review
0 helpful votes
  • Send Message
December 27th, 2021
Verified purchase

One of the items ordered was wrong, not even a mens shirt. Called customer service, and nothing was done to correct problem. Won't order again.

Reason I chose this business:

Love buying styles that are not on the rack.

Quality
Thumbnail of user jasonl1236
1 review
0 helpful votes
  • Send Message
January 25th, 2022
Verified purchase

Excellent experience thus far. Just hope my shipment arrives soon as this is for the band members and would be nice to have for our next Gig

Reason I chose this business:

They had what I was looking for.

Quality
Thumbnail of user michaelu516
1 review
0 helpful votes
  • Send Message
March 12th, 2022
Verified purchase

Great experience and very happy to my order, i will be placing another order pretty soon, hopefully you'll have more specials going, thank you.

Reason I chose this business:

Because of the free shipping and beautiful shirts.

Quality
Thumbnail of user steveni385
1 review
0 helpful votes
  • Send Message
June 22nd, 2022
Verified purchase

2 shirts were perfect the third shirt was way too small. When I asked for return, there was no reply. Donation worth 24 dollars.

Reason I chose this business:

Email reminder. I have bought from them before, NEED to measure before ordering. All shirts are not equal.

Service
Quality
Thumbnail of user quentinw21
2 reviews
0 helpful votes
  • Send Message
January 17th, 2022

A very dangerous shop, because there are so many nice things for sale! The products are of good quality and were not too expensive.

Thumbnail of user avab124
2 reviews
0 helpful votes
  • Send Message
November 12th, 2022
Verified purchase

Very nice shirts that look like what I ordered. The prices were great. My only complaint would be that it took quite a while to get here.

Reason I chose this business:

I got an email about the sale

Quality
Thumbnail of user williamb3823
1 review
0 helpful votes
  • Send Message
February 4th, 2022

Excellent customer service, polite and helpful staff, delivery is very fast, the quality is at a high level, I will buy in your store again

Thumbnail of user bettyf759
4 reviews
1 helpful vote
  • Send Message
February 18th, 2023

I cherish this shop. The staff is incredibly welcoming and helpful. There is a big assortment of shoes available. I'll most definitely return!

Thumbnail of user stephenp290
2 reviews
0 helpful votes
  • Send Message
April 23rd, 2022
Verified purchase

Quick, simple and easy! The sizing charts afforded me to make the correct selection of shirt size. Overall it was a good experience.

Reason I chose this business:

Shirt selection

Quality

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Thumbnail of user missw50
Miss W.

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