Hawalili

First off, the 5 reviews here giving 5 stars are clearly fake. You can just tell from the way they are worded. No English speaker really talks like that! Anyway, I was impressed by the unique styles offered so I decided to give them a try. I ordered 6 shirts. After 2 months, 3 arrived, but 3 never did arrive. The ones that did arrive were a size smaller than marked. As others said, customer service is non-existent. The "phone number" is just a front. You cannot get refunds or exchanges. I traced the "return address" to a vacant warehouse in San Francisco. The "tracking" for the package is fake, but so realistic looking that it fooled PayPal to where they sided with them and would not take back the charge! As for quality, I didnt think it was that bad, you get what you pay for at this price point. Run from them and their other website - "Lifestaste". Or anything under the main umbrella of "Newfashion".

After over a month of waiting for my shirt to come in i finally recieved it it looked as if it was made from the same material as a paper hospital gown and said 3xl it was nowhere near that way too small that's the last dollar they will ever get from me there merchandise is crap dont waste your money...

Some of the shirts I purchased were noted as being "cotton" or "cotton blend" on the label, NONE of them had any cotton in them. I think that is misleading. ALL of them were polyester, a much cheaper fabric. I have been sewing since I was 12 and managed a fabric store, I know cotton or a cotton blend when I see it. If your manufacturer is charging you for cotton or a cotton blend, you are being overcharged.

Easy. Nice selection. Ridiculously small. Ordered 4XXL got something that barely fit my 11 year old grandson. I admit that I liked the product. Good looking. If these people every offer size 99XXL, I'll order them again. Laughable it was so small for a 4XXL product. Too bad.

I ordered 5 shirts the same type and size. They were all labeled the same size (XL). Two fit perfectly.
The other three were mis-sized. Two were L, and one was M. Couldn't even button it. So far, it has been a struggle to get a refund.

Hawalili has always been a breeze to order from. Living in Florida the shirts are perfect. I'm so glad I found your site. However, I shopped for my son on this order and he lives in a different state with different weather. I was a little off in sizing in ordering for him so the fault lies with me. I believe he dispersed the shirts among the family. He has the return information if he decides to send back.

Very difficult to maneuver around web site. Choices very difficult to understand. Constantly jumping around categories. NOT user friendly. Once you figure it out then order confirmation works,
Tracking the shipment was pretty much impossible. Once the order leaves the Orient it enters a black hole until it arrives in your mailroom one day from a mysterious delivery agent. Recorded delivery with a tracking number is an obvious business solution. If Amazon can track millions of packages a day, it should not be beyond you to do the same. Grade B-

As for the merchandise - fantastic. As advertised. Good quality and value for the money. Grade A+.

Order 4 shirts. All 4 were undersized. It's like they were women's shirts and they weren't. Could not return them because they're made probably in China and the shipping was cost prohibited. Nice designs but a really weird feeling fabric. I received a $22 refund but I would never order from them again.

I bought 5 shirts and upsized for a relaxed fit. Must have been Kid sizes. Not one shirt fit as advertised.
Nice product, beautiful shirts, so I'll pass them on to someone as a gift. Return/refund policy is not worth the hassle. Hawalii had one chance to get it right and came up short. Will not recommend or buy from again

No response to text or email.

You first told me I could use the coupon code H18 at check out and have free shipping with 5 or more items I would get even a bigger discount. At checkout I used the code and you charged me for shipping which I thought that was different from what I was told. After receiving the shirts they were too small, not at all the size as advertised. The return policy is a joke. The company has a lot to learn about taking care of their customers. Very bad job in the size department, 3XL was more like a large fit. Not good people.

To whom it may concern, I came across your site to find you had a very large selection. I never ordered from you before, and I hope you are exactly what you advertise a company selling good product online. In the past I have been so disappointed by other online shopping. I was hesitant buy from you because of past experience, but your variety of shirts you have a never seen any place else before so I'm taking a chance and hoping for a good experience, this time with online shopping. Thank you for your time

Shopping experience was good - concerned about sizing and accuracy of size charts. Usually order 2 xl but for your stuff the size charts indicate 4 XL - very strange (44" waist, 33" inseam, 53" chest) - hope everything fits.
After the order was received, I could not wear a single item - they would fit a bean pole but not a human being. I typically do fine in wrangler jeans (44x32) with a relaxed fit. These were more like Levi's 505's with a 40 " waist (wearable by Italian supermodels, of which I am not)
In the end I am very disappointed.

These shirts breathe so nicely - I was concerned to begin with that they were polyester - BUT - they are comfortable, cool and Wrinkle resistant.

After washing and drying them I use a pressing cloth and only have to iron in a crease along the top of the shoulders /sleeves and iron down the collar. They look so sharp!

Love the selection - that said it is a bit overwhelming that the variety that is offered is so vast.

Good evening! This is not the first time I make an order! Very good shop! Managers are great! Things are beautiful and correspond to the dimensional grid - the main thing is to read everything well. THANKS!

Hawalili sent an international fee charge to my bank account without putting it on my invoice, nor did they ask for permission to send undisclosed charges to my bank account. In the US, this is considered criminal wire fraud. I suggested they change their methods to comply with US law.

I bought five shirts that should have easily fit based on the Hawalili sizing guide. They were ALL too small (and much smaller than the sizing chart indicated). I ordered again, using the size I would have normally chosen (XL), and the new shirts fit.

Hawalili offered a partial refund for the first five shirts. I asked that they instead expedite the shipping of the second order. I am not sure whether they did (they seemed to indicate it was out of their control), but I received the new shirts by the date that I wanted them.

Hawalili personnel were friendly and indicated that they wanted to help, but when I made specific requests for assistance (to add a shirt mistakenly omitted from an order I had JUST made (so that I could avoid paying for shipping on that shirt), to waive shipping fees on replacement shirts, and to expedite shipping on replacement shirts), I was told that this wasn’t possible. It seemed like they were unable to do much other than offer a partial refund or a discount on future orders.

It went fast and easy, although delivery was slow, I know that delivery is out of your control once it gets sent out. I won't hesitate to order in the future, I will just have to be patient and wait until it gets here.

Sent a shirt with a defect. Pictures sent to prove, They offered us $2 to ‘fix it locally ‘ (un-fixable and obvious defect on front makes it unwearable in our opinion). We politely declined and indicted we wanted our money back. Offered $4 this time or 6 if we spend another $109 with this company. Told we are responsible for the (expensive) shipping to us plus all costs to return the shirt. At this point approaching the cost OF the shirt. This company's poor practices, poor quality merchandise and return policies make it one we will never ever do business with. Pity as we liked another shirt we bought from them, Prices seem reasonable and the designs interesting - until you dig deeper and have a problem. Avoid hawalil!

The last shirt shipped to me was marked XXL but was apparently cut for a woman, sleeves were shorter and shirt would not button across my chest. Maybe an xxs mis marked. Beautiful shirt but I could not wear it. Others were fine... still one unshipped shirt

I bought the shirt because you have some attractive patterns. However, the quality of the material and workmanship is not good. I realize I only paid $20. And should of expected the product I received. If you ever upgrade to a higher quality, let me know.

The material of the shirts are very thin and flimsy. And then to know that it would cost me more to send them back then I paid for the shirts that really was a deal-breaker for me. I will not be ordering from you any longer.

I have ordered shirts about 3 or 4 times in the past The last 2 orders were the best because they delivered in the time frame that was mentioned. Also the correct sizes were sent to me.It seams like their quality control has greatly improved. Quite a while back I had issues with being sent a couple of shirts that were the wrong size. I even had one that had been labeled large but was actually small. After reading comments from other customers they said it was nothing but a lot of hassels to try and send them back and very expensive so I had to give them shirts away. So I gave HAWAILILY one more chance and things were sent correctly the last two shipments

The shirts I purchased were very nice and they have a large variety to suit anyone. The problem is their shipping take a month to reach you and then certain item that needed to be boxed, such as the hat I purchased, came to me smashed and unrecognizable. It was a lightweight Panama style hat that ended up looking like something Moms Mabley wore on the Chitlin' Circuit.
I think that they can do their customers a much better service by speeding up shipping and using boxes rather than plastic bags.