• Hawalili

Hawalili

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Overview

Hawalili has a rating of 3.9 stars from 1,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hawalili most frequently mention good quality, great selection, and customer service. Hawalili ranks 8th among Men's Clothing sites.

  • Service
    402
  • Quality
    1639
Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
1
Negative
1

Instant Feedback

28,541 reviews

32
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How would you rate Hawalili?
Top Positive Review

“Nice!”

Ethan B.
4/27/24

Always good to find good shop. And this one is exactly one! Good looking shirts and other things! Thank you will buy again

Top Critical Review

“Garbage”

J L.
9/22/21

If it sounds too good to be true it usually is. The shirts they show on their website look great but what will show up at your front door is completely different, I would be embarrassed to wear these shirts in public, and the sizes are completely off. If you have a problem you have to pay all kinds of fees and spend time trying to return it. This is not an Amazon like company. Don't waste your money buying anything from this company,

Reviews (1,924)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (127) return policy (61) web site (262) shopping experience (267) hawaiian shirts (119) delivery time (63) quality products (49)
Thumbnail of user jimd844
2 reviews
0 helpful votes
  • Send Message
September 5th, 2021
Verified purchase
• Updated review

The shirt we purchased did not fit properly. We wanted to return it. They offered us a discount on a future purchase, but not having the ability to return something we bought online is outrageous. Then they sent an email with return labels, but we were unable to open the labels. We're stuck! Never order from them!

Bottom line - if you buy from them, don’t try and return anything.

Reason I chose this business:

Found on Google

Reason I chose this product:

We thought we might like it and were willing to try it.

* Hawalili attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user hawal1
Hawa l. – Hawalili Rep

Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.

We are so sorry for make you feel dissatisfied with us. We value your business and we promise you that we will settle this matter at the best way we can.

Upon inspection, the return label we sent you is usable and can be opened. We have sent you another email with a return address again, please check.
From: service@hawalili.com
To: parkarcd@aol.com

-----------------

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Very nice and easy
July 6th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Found on Google

Thumbnail of user christiang433
1 review
0 helpful votes
  • Send Message
July 2nd, 2022
Verified purchase
• Updated review

Cool Shirts. I did not know they items were coming from China. So they did not come until after my trip. Although purchased at the same time, the products were shipped nearly 2 weeks apart. The hat was crushed and I will have to steam it or something to fix it. If I Cant fix it I will throw it away as wasted money.

Reason I chose this business:

Friend showed me.

Reason I chose this product:

The look I wanted.

Quality
Neat stuff quick
June 2nd, 2022
Verified site experience
• Previous review
Reason I chose this business:

Friend showed me

Thumbnail of user briano493
1 review
0 helpful votes
  • Send Message
August 25th, 2021
Verified purchase
• Updated review

Love the merchandise. Great colors, cool to the skin. My concern is the cut us tight. So if you wear a 2X like me, go bigger.

Also with the rub me meat before I stick it in shirt has the text in front to high up to read. So the word. I rub are in the collar. Should across the high side of chest. Even with first button

Reason I chose this business:

First timer. Love the outrageous patterns. And the vintage sixties too. I just did not get any today. If I have to login to complete a survey, it's not happening

Reason I chose this product:

Bright colors and unique designs

Quality
Love the merchandise
July 23rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

First timer. Love the outrageous patterns. And the vintage sixties too. I just did not get any today. If I have to login to complete a survey, it's not happening

Thumbnail of user charlenew30
2 reviews
0 helpful votes
  • Send Message
November 19th, 2021

I ordered a shirt and jeans for my husband. It is of awesome quality. I am glad that I found this website. Quality and customer service is a very important thing. You can find both on this website. Thanks for your great shipping. Excellent client service. Thank you very much for the quick shipping

Service
Returns
Thumbnail of user sc374
2 reviews
6 helpful votes
  • Send Message
January 13th, 2021

What a joke I realized after my second complaint that they said respond within 24 hours... right I only got one thing I ordered it wa super heavy poor quality. I'm about allot of money and the sad thing is I bet some of the "designers" are legit. Never ever answer an advantage asite you trust check it out anyway. I can't believe I got ripped off twicein a year shame on me.
Got my second piece of junk poor quality not what I ordered rip off RUN

Tip for consumers:
Look up any designer you see you like and order directly if you can

Products used:
None second one is junk too

Service
Value
Shipping
Quality
Thumbnail of user paulm2163
1 review
7 helpful votes
  • Send Message
November 11th, 2020

The ad look great and the gear is well presented. But when it arrives in 8-9 weeks later its very very cheap and nasty. I received my order in 3 lots over 9 weeks and also had a mixture of sizes. When i applied to them for the return wrong sizes it turned out to be a nightmare. Basically have to pay the price of the order in shipping to a remote address in China and pray for the best for my refund. In they end they said a 15% refund was better option which also never arrived. They are a waste of time and the quality of the shirts was in $1-$2 quality range. Please dont waste your time with these clowns.

Thumbnail of user billk388
2 reviews
1 helpful vote
  • Send Message
April 15th, 2022
Verified purchase

At first I thought the shirt was made from poor quality material because when I opened the package the shirt was so wrinkled I thought it would have to be ironed every time it is washed. Since I was going to do a load of laundry I went ahead and threw it in with the rest of the clothes. When the clothes where dry I started taking clothes out of the dryer and there it was, the new Hawaiian shirt. Wow, to my surprise it was looking great. It didn't need any ironing and was ready to wear. I am very happy with the quality. Thank you.

Reason I chose this business:

Love Hawaii and Hawaiian shirts.

Quality
Thumbnail of user josepha1123
1 review
0 helpful votes
  • Send Message
September 19th, 2021
Verified purchase
• Updated review

You sent me a sweater that was supposed to be an extra large (bust was supposed to be 44 inches). What came was a bust measured 38 inches. They would not pay to send it back and told me I would also have to pay a customs charge as well as the return fees. After over a week of me sending pictures to back up my claims I finally had to accept a 25% refund.

Service
Quality
Good looking shirts for a great price
July 29th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Saw ad online.

Thumbnail of user jaym1056
1 review
0 helpful votes
  • Send Message
June 11th, 2022
Verified purchase

Other than the recent lost (undelivered) package (PP-D-*******) I am satisfied.
Sad that certain merchant's aren't customer friendly (never responded to my inquiry).
I can't recommend Sally Taylor LLC.
Thanks PP

Reason I chose this business:

Like the look, sizing is a bit if a challenge however.

Quality
Thumbnail of user cherylk496
1 review
0 helpful votes
  • Send Message
July 25th, 2021

My husband wears big men's size shirts. These shirt pictures were very pretty. However, the 4xl shirts were more of a 2x or smaller size. He ordered three of the shirts. They arrived one at a time over a 3 month period. When the last one finally arrived I asked them for a return/refund since the shirts were way too small. Their offer was a 15% refund. Their email further stated that I would have to pay return postage and that the odds of the shirts arriving back to them in a timely manner were questionable. The return has a limited time frame. However, as I pointed out to them, it took 3 months for all three shirts (which were ordered at the same time) to arrive. It became very obvious to me that customer service/satisfaction were completely irrelevant to their business model. Be careful. These people only want your money and don't care about anything else.

Tip for consumers:
Don't bother

Products used:
could not use any of the shirts due to them being too small in spite of being labeled 4xl

Service
Value
Shipping
Returns
Quality
Thumbnail of user harryj287
3 reviews
0 helpful votes
  • Send Message
November 25th, 2022

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Thumbnail of user shereeb3
2 reviews
0 helpful votes
  • Send Message
November 8th, 2021
Verified purchase

I found this company very organised in that once I had put my order in it took no time in receiving it in the mail. I think it only took about a week to arrive (which is fantastic compared to some other mail order companies that I have ordered from in the past). The only problem that I had with the company and the website is there is too many great designs to choose just 1 or 2 from.

Reason I chose this business:

I like the variety of shirts for male family members.

Quality
Thumbnail of user marks3421
1 review
0 helpful votes
  • Send Message
March 29th, 2021

Bought the shirt "These Colors Don't Run." Words read fine on the front. On the back, that's a different story. Words are all backwards. You'd have to be looking at it in a mirror. Had they showed the back, I would NOT have bought it.

Tip for consumers:
Buyer beware

Service
Value
Shipping
Returns
Quality
Thumbnail of user geraldo164
1 review
1 helpful vote
  • Send Message
November 15th, 2022
Verified purchase
• Updated review

Lots of compliments. Hawiian shirts are my main stay all spring and summer.
I live in Kansas. Hot and humid weather. These shirts keep me cool and cool looking all spring and summer. I have enough shirts to wear one per day for 90 days and the 25 new shirts I bought from Hawalili this season makes a terrific addition to my collection. People say, "I like your shirt". I shoot right back, "Thanks, It's one of my favorites too".
Smitty
Dodge City, Kansas

Reason I chose this business:

What's not to love?

Reason I chose this product:

Because like me...Unique wins every time.

Quality
Everybody says wow!
October 16th, 2022
Verified site experience
• Previous review
Thumbnail of user samuelk141
2 reviews
0 helpful votes
  • Send Message
September 11th, 2021
Verified purchase
• Updated review

Shipping is expensive but I love the shirt designs. Sometimes I'll get two shirts, both the same size, but one will be way to big or small and the other one will fit perfectly, even though they're both labelled the same size medium. That's okay. I gave the small one to my younger son and the big one I gave to Goodwill. :)

Reason I chose this business:

Returning customer.

Quality
I love the patterns on the shirts
June 13th, 2021
Verified site experience
• Previous review

I love the patterns on the shirts. I order medium and sometimes I receive very small but most of the time I receive perfect size. Thank you!

Reason I chose this business:

Because I love the fabric patterns:)

Thumbnail of user vinceh59
1 review
2 helpful votes
  • Send Message
September 14th, 2021

I just purchased several shirts from Hawalili. One of the shirts was at least two sizes too small and someone had cut off the tag. In order to resolve this issue I was required to mail the shirt back to China. This would have cost more than the price of shirt. The company refused to cooperate with me. I will no longer do business with this company.

Tip for consumers:
Buyer beware, returns (To China) are on your dime.

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Hawalili Rep

Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@HAWALILI.com or by chat online.

HAWALILI is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user ronn194
1 review
0 helpful votes
  • Send Message
March 3rd, 2022
Verified purchase

Fun pages and easy to navigate the web site. Quite a collection to satisfy any taste, Fun shirts for any occasion. Super prices on such fun shirt designs not available in stores. Love the selection and fast shipping directly to the recipient as well. Thanks, Hawailil!

Reason I chose this business:

A Friend sent me the link. I'm glad he did.

Quality
Thumbnail of user jeremym969
1 review
0 helpful votes
  • Send Message
September 13th, 2021
Verified purchase

So far I've only ordered the shirts which was easy and they appear very well priced, the shirts are as described.
The sizes are correct and they arrived fairly quickly.
I was a little concerned as I'd seen some poor reviews, but I got what I ordered fairly quickly for a low price and reasonable quality.
I'll be be happy to shop again at Hawalili.

Reason I chose this business:

Advert of Facebook - I like the designs

Quality
Thumbnail of user danielw1240
1 review
0 helpful votes
  • Send Message
December 24th, 2021
Verified purchase
• Updated review

I found the shirt I was looking for but it took me about an hour even with your chat persons help which couldn't find the shirt. You need a better search engine for your product. Love the design of your shirts just very hard to search.

Reason I chose this business:

Best designed shirts. No one can top your shirts they are the best.

Quality
A word search to find a shirt would be nice
December 23rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

I always look at my emails you send me. Your designs are the best and so innovative.

Did not care for the checkout method
April 15th, 2021
Verified site experience
• Previous review
Reason I chose this business:

The great shirt designs

Thumbnail of user theresaj502
1 review
0 helpful votes
  • Send Message
September 15th, 2023
Verified purchase

Everything was perfect until I discovered that the back pocket didn't exist...it was all false!
I think you should have been honest and told me there was no back pocket in which case I would have known what I was buying otherwise everything was great...especially the price.

Reason I chose this business:

Advertising

Thumbnail of user richardy373
1 review
0 helpful votes
  • Send Message
September 3rd, 2021
Verified purchase
• Updated review

I only selected shirts that described the material as primarily cotton. All six shirts I got feel like polyester.
Will donate to the community center rather than pay for return shipping and lose more money. I expected the description to be honest. I thought cotton - polyester would be more cotton than polyester. Maybe the cotton was used to sew on the buttons.

Reason I chose this business:

The photos of the shirts looked nice online. The size table was very detailed. My thoughts were that I was ordering shirts made primarily of cotton and would be the correct size. I had no problem with the shirts being too large or too small. The shirts look nice. I’m just not comfortable wearing polyester. They are perfect if you like the silky material.

Reason I chose this product:

Looked nice in photos and material was described as cotton.

Quality
Had some difficulty moving around this site
August 4th, 2021
Verified site experience
• Previous review
Thumbnail of user darimk
9 reviews
3 helpful votes
  • Send Message
January 27th, 2022

Well, recently my wife told me that I wear strange clothes and she made me buying new one. I understood that I didn't require new clothes because it's pretty difficult to find something that I would really like. Anyway, she insisted and i applied to this company as it seemed to me that there are plenty of nice clothes around there. I started to explore the assortment and found something and ordered it as well. I asked customer support all the details about shipping and how much would it cost. They explained me all the stuff and couple of days ago I got everything I ordered.

Thumbnail of user peterc1862
3 reviews
1 helpful vote
  • Send Message
November 15th, 2022

Always great, great shipping and superior customer service. I have been ordering from here for over a year and have never been disappointed in the quality of the products. I will continue to recommend them to colleagues.

Thumbnail of user janetc1094
1 review
0 helpful votes
  • Send Message
November 6th, 2021

They misrepresent their products in the descriptions and all 5 of the products i ordered were not sized correctly. They run extremely small. Fabric content was not as it was stated on the product descriptions. 2 shirts were listed as cotton/poly blend and when I received them they were 100% polyester. A t-shirt I ordered stated it was cotton and it too was 100% polyester. The other 2 t-shirts I ordered were VERY THIN, flimsy, cheap cotton material. Their return policy is not very good. Items must be returned to CHINA at your own cost and FINAL SALE items are not returnable or exchangeable at all. I tried to get a supervisor to help with my returns and none was available. In a nutshell, the 5 items I ordered are junk and I will definitely not order from this company again.

Tip for consumers:
Read the return policy - don't believe the product descriptions - final sale items cannot be returned or exchanged - you pay for freight on returns to CHINA. I would suggest to NOT order from them.

Products used:
1 t-shirt out of 5 products ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user hawal1
Hawa l. – Hawalili Rep

Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.

Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait. Thank you for your suggestion and we will improve our products accordingly.

Please provide us with your correct order number so that we can better serve you.

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user ryana563
1 review
0 helpful votes
  • Send Message
October 17th, 2022
Verified purchase

It's been good, had a bit of trouble finding the size I needed but I did find a few.
The only observation that I would like to mention is that while the chest measurement is fine,
When you get to the tummy area it is usually too small... big men usually have a larger tummy
Size then the chest hence when the shirt is made the same measurements for the chest and
Tummy it doesn't fit properly.

Reason I chose this business:

Looking for good looking Hawaiian shirt

Quality

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Thumbnail of user missw50
Miss W.

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