• Hawalili

Hawalili

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Overview

Hawalili has a rating of 3.9 stars from 1,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hawalili most frequently mention good quality, great selection, and customer service. Hawalili ranks 8th among Men's Clothing sites.

  • Service
    402
  • Quality
    1639
Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
1
Negative
1

Instant Feedback

28,541 reviews

32
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How would you rate Hawalili?
Top Positive Review

“Nice!”

Ethan B.
4/27/24

Always good to find good shop. And this one is exactly one! Good looking shirts and other things! Thank you will buy again

Top Critical Review

“Garbage”

J L.
9/22/21

If it sounds too good to be true it usually is. The shirts they show on their website look great but what will show up at your front door is completely different, I would be embarrassed to wear these shirts in public, and the sizes are completely off. If you have a problem you have to pay all kinds of fees and spend time trying to return it. This is not an Amazon like company. Don't waste your money buying anything from this company,

Reviews (1,924)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (127) return policy (61) web site (262) shopping experience (267) hawaiian shirts (119) delivery time (63) quality products (49)
Thumbnail of user tomk964
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

Very easy and fast! I love what I bought, but it was a bit big and it was a final sale item so couldn't return it for a smaller size. Had never bought from you before but even with the measurements it was bigger than I figured it would be.

Reason I chose this business:

I liked what I saw, cool clothing!

Quality
Thumbnail of user timothya541
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

I have purchased numerous items from Hawalili and have been extremely pleased. Their prices are very reasonable, their quality is consistent with other similar retailers and their shipping times are good. I have dealt with their customer service personnel and was very satisfied. In all, I wholeheartedly recommend Hawalili.

Service
Quality
Thumbnail of user georgex273
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase
• Updated review

When I search for Men's apparel, place and order for 3X and get two shirts that are labeled as Misslook It's says 3X too, but I'm sorry if this is because of the pattern or perhaps the cut, it's a problem. I'm not concerned about the label, I'm concerned about the fit. Seems like it will be okay, but off to dry cleaner first.

Reason I chose this business:

Prior purchases.

Reason I chose this product:

Liked the print. Working on a BOHO Santa costume.

Quality
Love this business and my shirts overall
June 3rd, 2023
Verified site experience
• Previous review

Love this business and my shirts overall. Great holiday prints for a "Professional Santa" and some great options. My closest overflows with their product.

Reason I chose this business:

Prior purchases.

Doing this on phone
February 25th, 2022
Verified site experience
• Previous review

Doing this on phone. I had some navigation issues. Minor but still not a 5.

Reason I chose this business:

Santa Shirts

Thumbnail of user russella231
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

You need to tell this customer how the items are being shipped. UPS FEDEX USPS etc. I have a P. O. Box and UPS does not deliver to post office. If you are shipping via USPS they do not do home delivery.

Reason I chose this business:

I liked the look. I'm hoping the shirts are comfortable. Where are they made?

Quality
Thumbnail of user kevini272
1 review
1 helpful vote
  • Send Message
September 7th, 2021
Verified purchase
• Updated review

I needed some short sleeved, collared shirts for my Zoom calls that I have for my consulting business. I came across Hawalili and was impressed with the styles and colors and the price. I ordered five to start to see the actually quality and fit. While the delivery time is a little longer than most clothing stores, it was worth the wait. I love the quality and feel. I couldn't be happier and now I don't have to wear my long sleeve, boring business casual shirts. Thanks Hawalili!

Reason I chose this business:

I saw an ad and the shirt design intrigued me.

Reason I chose this product:

Style and Price

Quality
Easy and informative
August 8th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I saw an ad and the shirt design intrigued me.

Thumbnail of user jeffr1402
1 review
0 helpful votes
  • Send Message
April 13th, 2023
Verified purchase

First time it was not good. I cancelled the order but the items still came. I couldn't find anyway to return them. I missed order one item 3 times by mistake. I have the package but don't know how to return it. Please advise on how and if I am to return it or disregard and keep it.

Reason I chose this business:

Like the looks

Service
Quality
Thumbnail of user johno1159
1 review
0 helpful votes
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June 25th, 2021

Hawalili does respond quickly but I fear that is just to put off the complaint. I ordered two shirts two months ago - I have not yet received them. International shipping does not take this long. I have seen a notice that the items have been received at a facility in San Diego but that has been a month since. I have cancelled the order. I hope I dont have to stop the payment through the credit card co.

Tip for consumers:
Don’t expect to receive your order.

Products used:
Shirts

Service
Value
Shipping
Thumbnail of user patricka586
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

Liked how the shirts looked on the website, but when I got them the material was thin and cheap. The coloring was off from what was displayed on the webpage and although the sizing said it ran big, I ordered a size smaller and it was tight fit. Very unhappy with purchase and am in the process of returning order for money back.

Service
Quality
Thumbnail of user williaml1655
1 review
0 helpful votes
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September 27th, 2021
Verified purchase
• Updated review

Big problem the sizes do not match 5X many times are not alike sometimes it fits and many times it does not. There are many shirts I want but when I get them 1 will fit and 2 will not and they are both 5X

Reason I chose this business:

Lovely shirts

Quality
Products are great
August 29th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Window shopping and found 3 shirts

Thumbnail of user richardv708
1 review
0 helpful votes
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October 29th, 2021

Fitting charts supplied are useless -ordered 3 shirts 2 were XL and 1 a 3XL. 1 XL went close other XL too small by about 2 sizes. The 3XL was even smaller wouldn't fit a medium sized person. Very unhappy.

Tip for consumers:
Don't bother

Products used:
None

* Hawalili attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user hawal1
Hawa l. – Hawalili Rep

Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.

Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait. Thank you for your suggestion and we will improve our products accordingly.

Please tell us your correct order number so that we can better serve you.

We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user danz283
1 review
0 helpful votes
  • Send Message
October 8th, 2021
Verified purchase

It was challenging to pay and the proof will be in the quality and delivery of my order - so ask again later.
So, I was pleasantly surprised by the quality and time it took to get my order. One of the shirts was a gift and I was worried it wouldn't make it in time, but it did. So very positive experience.

Reason I chose this business:

Email promo

Quality
Thumbnail of user missw50
Miss W. – Hawalili Rep

Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

Sometimes payment failure may be caused by network problems, incorrect address, refused transaction, declined by bank or the risk prevention mechanism of your card issuer. We recommend you to try multiple times, try to change to another card, or pay with the PayPal balance.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user tarzang
2 reviews
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase
• Updated review

The 3 x - Pink Flamingo Shirt was Missing 3 Lower Buttons on the Shirt...?

We Had to go to Wal-Mart and find matching Buttons...
And my wife Sewed them on the Shirt by Hand!

Shirt are fairly thin Material...
But are a summer Shirt...
We Spent $175, which was on the Expensive for what we got.
There was suppose to be a better deal when you bought more...
But that is NOT what Happened.

Reason I chose this business:

Liked brite shirtz... Great Design

Reason I chose this product:

Beautiful Shirts... First Day we Wore them, I probably told a Dozen People where i got them... So I'm sure you got LOTz of Orderz from Us telling otherz...

Quality
Hard to move around site
June 2nd, 2022
Verified site experience
• Previous review
Reason I chose this business:

Liked brite shirtz

Thumbnail of user carolyns713
1 review
11 helpful votes
  • Send Message
January 1st, 2021
Verified purchase

Zero stars.

It looked like they sent the merchandise to not one but two wrong cities — Merchandize Stockton CA and Sparks NV instead of Santa Clara — and it was cycling around between Sparks Stockton ever since. Customer support is an endless loop of computer-generated messages. Instead, they appear to have a spoofed USPS tracking site. When I put the tracking number into the USPS tracking site, there was no such shipment.

Tip for consumers:
Don't

Products used:
None - it was shipped to the wrong place.

Service
Shipping
Thumbnail of user roberta4130
3 reviews
0 helpful votes
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September 9th, 2021
Verified purchase
• Updated review

SecondShirts were nice, material was a little thin and the buttonholes kept grabbing thread upon use so they did not so the buttonholes properly which held up the threads. Otherwise, nice shirts at a good price order good quality good price

Reason I chose this business:

Cool Shirts

Quality
Second order good quality good price
August 8th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Cool Shirts

Thumbnail of user robertn1270
1 review
0 helpful votes
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October 9th, 2021
Verified purchase
• Updated review

Ordered a shirt i really liked from the picture posted on the website. When i received the shirt it was not as per the picture on the web page. I was advised this was due to a cutting issue in the manifacture of the shirt, and was given a small a discount. By the customer service

Reason I chose this business:

Thanks for applying a 15% discount on first order re not happy with shirt refer feedback and my previous emails, and hopefully this second order of shirt will be as shown in picture with full caricatures

Service
Quality
Quick and easy
September 18th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Cool shirts

Thumbnail of user jayt643
1 review
0 helpful votes
  • Send Message
October 20th, 2022
Verified purchase
• Updated review

I ordered Hawaiian themed shirts on August 16th for an anniversary gift. It did not come in until September 7th. The anniversary was on September 1st. I drove back from Albany, Oregon to California on the 5th so my husband and I still have not seen the anniversary gifts for him.

Reason I chose this business:

Love Hawaii and didn't think it would take that long!

Quality
Thumbnail of user missw50
Miss W. – Hawalili Rep

We're terribly sorry to keep you waiting. Due to supply chain disruptions from the COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
For good willing, please contact us with private msg, we would like to offer your some options to satisfy you.

Convenience
August 16th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Love Hawaii

Thumbnail of user christinem1628
1 review
0 helpful votes
  • Send Message
August 14th, 2021
Verified purchase
• Updated review

Waited very long time for completed order. Waited several weeks for 1 backordered shirt. When received the wrong size sent. Was advised to ship back for credit and my cost to ship was 17 plus dollars, i feel it should be no cost to me. Was advised a 25% credit wouldiapply back for cost of that shirt/now i have a shirt that i paid for and don"t fit useless. I was planning to purchase more but not after the experience i just had with your company.

customer service was fine/ company policy is garbage.still cannot understand why i have to pay return shipping on their mistake of shipping wrong size

Reason I chose this business:

Liked style of products offered and pricing

Service
Quality
Not sure
July 15th, 2021
Verified site experience
• Previous review

Not sure. First time purchase, will see how it goes

Reason I chose this business:

Liked style of products offered

Thumbnail of user noahm154
1 review
0 helpful votes
  • Send Message
February 15th, 2022
Verified purchase
• Updated review

I ordered a 2xl the package stated 2xl the shirt is labelled 3 xl.it's a little large but to send it back would cost too much so I looking for a family member that it might fit, or is clever whith a needle

Reason I chose this product:

Looking for something a little different didn’t realise it would be the size as well

Quality
A little confusing but persevered ‘ cos I loved the...
February 14th, 2022
Verified site experience
• Previous review

A little confusing but persevered ‘ cos I loved the shirt

* Hawalili attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user denisew365
4 reviews
0 helpful votes
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February 23rd, 2022
Verified purchase
• Updated review

The site is easy to navigate and ordering/paying is also very easy to do. I love the variety of shirts that are offered and I think I ordered three of the best. I get compiments all the time. I really love the material, polyester is cool.

Reason I chose this business:

I wanted this particular shirt.

Quality
This is my first time shopping at Hawalili
February 14th, 2022
Verified site experience
• Previous review

This is my first time shopping at Hawalili. I really like your selection of men's shirts. The one I ordered will go with all my pants!

Reason I chose this business:

Saw the advertisement as I played my game.

Thumbnail of user jimk817
1 review
0 helpful votes
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September 28th, 2021
Verified purchase

The reason I ordered from Hawalili was because of the unusual designs and colours, and I'm pretty satisfied overall with what I got. The items were not too expensive, so I didn't expect exceptional quality, however my opinion so far is that the items I bought are satisfactory and continue to cause positive comments from my family and friends.

Quality
Thumbnail of user eugeneu112
1 review
0 helpful votes
  • Send Message
July 3rd, 2023
Verified purchase

SiYes, I was charged $40.00 for a shirt that was advertised for $11.00. I greatly disapprove of these business tactics. I have paid the bill, as I expect to be traveling; and I don't want to be bothered with all of this. However, with these business paretics, I doubt as I'll EVER buy anything from these people again.

Reason I chose this business:

I like the shirt.

Service
Quality
Thumbnail of user missw50
Miss W. – Hawalili Rep

Dear Customer,

Sorry for the inconvenience.

Actually, the price of the product you ordered is consistent with the current price on our website. Regarding the price you mentioned more than originally advertised, suppose it is because of the shipping fee.

Please note that we always strive to provide accurate and up-to-date pricing information on our website, including any shipping fees or other related charges. We apologize if this information was not clearly communicated during the ordering process.

If you want to check the price details, You may on this page https://www.hawalili.com/order-query after filling in your email address and order number.

If you have any additional questions or concerns regarding our pricing, please do not hesitate to contact us via email service@hawalili.com, and we will do our best to assist you in resolving the issue.

Best regard,
Mandy
HAWALILI

Thumbnail of user eddiev67
2 reviews
0 helpful votes
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November 8th, 2022
Verified purchase

I have purchased many shirts with this Hawalili and when I noticed that one shirt was small and the rest where all 2XX in size, I wrote customer service and they said you ordered it, but why would I when all the shirts were 2XX and they said they could not do anything for me, WOW! So they feel this is customer service. I would never buy from them again... no customer service here.

Tip for consumers:
be careful not very good customer service.

Products used:
hawaiian shirts

Service
Thumbnail of user missw50
Miss W. – Hawalili Rep

Sorry for the inconvenience.As we check, your order a size S in this item, and we just sent the item as your order, you can check this in your order page: https://www.hawalili.com/order-query
If you have any problems, feel free to contact us via email or online chat

Thumbnail of user andrewp1921
1 review
0 helpful votes
  • Send Message
July 28th, 2022
Verified purchase
• Updated review

I M not sending anything back but I ordered two Items and was not happy with one of the items ( the fit) I know to order things a size or two bigger than normal. But it didn't work. One came as a xl when I chose XXL and the other came as Xxl as ordered.

Reason I chose this product:

I actually thought the items would be perfect for thus season.

Quality
Very happy with the process
May 27th, 2022
Verified site experience
• Previous review
Great pleased
May 27th, 2022
Verified site experience
• Previous review
Thumbnail of user patricku107
2 reviews
0 helpful votes
  • Send Message
October 24th, 2022
Verified purchase
• Updated review

A great experience. This company has such a variety of beautiful and original shirts to choose from! Their website really grabs you and then pulls you in with the colorful prints they have. Again, beautiful and really original selections! Thank you Hawalili!

Reason I chose this business:

Have ordered before. Good selection. Usually fits pretty good.

Quality
Very nice selection and very unique products!
September 28th, 2022
Verified site experience
• Previous review

Very nice selection and very unique products! I love the designs! Thanks, Hawalili

Reason I chose this business:

Great products with a huge selection to choose from along with variety of sizing!

Thumbnail of user sarahu453
2 reviews
0 helpful votes
  • Send Message
November 27th, 2021
Verified purchase

I received prompt and easy service and am very happy with the product. I would mention that the sizing is very generous. Normally my husband would wear a 2XL but he only needs a 1XL and could possibly fit into a XL.

Reason I chose this business:

Husband lives your shirts

Quality

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Thumbnail of user missw50
Miss W.

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