• Hawalili

Hawalili

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Overview

Hawalili has a rating of 3.9 stars from 1,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hawalili most frequently mention good quality, great selection, and customer service. Hawalili ranks 8th among Men's Clothing sites.

  • Service
    402
  • Quality
    1639
Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
1
Negative
1

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28,541 reviews

32
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How would you rate Hawalili?
Top Positive Review

“Nice!”

Ethan B.
4/27/24

Always good to find good shop. And this one is exactly one! Good looking shirts and other things! Thank you will buy again

Top Critical Review

“Garbage”

J L.
9/22/21

If it sounds too good to be true it usually is. The shirts they show on their website look great but what will show up at your front door is completely different, I would be embarrassed to wear these shirts in public, and the sizes are completely off. If you have a problem you have to pay all kinds of fees and spend time trying to return it. This is not an Amazon like company. Don't waste your money buying anything from this company,

Reviews (1,924)

Rating

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Reviews that mention popular keywords

customer service (127) return policy (61) web site (262) shopping experience (267) hawaiian shirts (119) delivery time (63) quality products (49)
Thumbnail of user juniors52
2 reviews
0 helpful votes
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December 10th, 2021

The best store! The widest range of products, affordable prices, attentive, polite and knowledgeable staff. Thank you very much!

Thumbnail of user frankm1592
1 review
0 helpful votes
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October 23rd, 2021
Verified purchase

So far... So good! :O} }}

We'll see how the quality is, when wearing this item!...{ time will tell}

Reason I chose this business:

Style appeal!...{ & cost}

Quality
Thumbnail of user robertm6491
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

Truly, I was pleased with the selection and size guides and glad I checked. I would normally have bought an XL, but after reviewing the size guide an XXL was the perfect fit.

Reason I chose this business:

I found just what I was looking for.

Quality
Thumbnail of user kevins1889
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase
• Updated review

Ordered 5 shirts of different styles- one had a defect which I am trying to repair versus return. Thus the reason for 4 of 5 stars.

Reason I chose this product:

Something different for an upcoming vacation.

Quality
Looking forward to checking out the variety of styles...
July 23rd, 2021
Verified site experience
• Previous review

Looking forward to checking out the variety of styles and materials.

Thumbnail of user peterk1055
1 review
0 helpful votes
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September 19th, 2021
Verified purchase
• Updated review

Two of the five XL shirts, both from the same manufacturer, had beautiful designs but were a poor fit, short in length with sleeves too short.

I reported that I wanted to return the too poorly-fitting shirts about a week ago and waited for your response. This is the first I've heard from you. It does not address my wish to return the two shirts.

Reason I chose this business:

They had attractive designs.

Reason I chose this product:

Wanted attractive new summer shirts.

Service
Quality
Thumbnail of user missw50
Miss W. – Hawalili Rep

Sorry for any inconvenience caused.

Upon checking, we have replied your return request on the same day you emailed us. Could you plase check your spam emails in this case?

From: service@hawalili.com Sent: 2021-08-12 14:35:34
To: jpoo****adoo@aol.com

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili. Com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Boogedy boogedy!
July 20th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Need colorful shirt.

Thumbnail of user davem1199
1 review
0 helpful votes
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February 13th, 2022
Verified purchase
• Updated review

The recipients like their shirts but shipping took forever (I finally received the last item 2 days ago, ordered Dec. 16) as well as tracking info.

I emailed about tracking info and never got a response.

* Hawalili attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Hawalili Rep

Dear customer,

Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
For more details of the delivery, you can check here: https :// www.hawalili. Com/information/Shipping%20%26%20Delivery
The actual delivered date should base on the real shipping situation. Hope for your understanding.

Per checked, we can't find any email record from you. Please make sure that you had contacted the correct email address or you can also contact us by online chat.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

So far, so good
December 10th, 2021
Verified site experience
• Previous review
Thumbnail of user jasonv433
1 review
0 helpful votes
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August 11th, 2021
Verified purchase
• Updated review

I'm looking forward to the 5 shirts I ordered. I'm still not sure I understand your sizing chart bu will see how my order turns out.

I never got my question answered but the things I ordered made up for that.

Reason I chose this business:

Loved your ads plus the shiets I ordred were just as represented in the ads.

Reason I chose this product:

Looks and style great

Service
Quality
I'm looking forward to the 5 shirts I ordered
July 12th, 2021
Verified site experience
• Previous review

I'm looking forward to the 5 shirts I ordered. I'm still not sure I understand your sizing chart bu will see how my order turns out.

Reason I chose this business:

Loved your ads

Thumbnail of user patrickb1952
2 reviews
0 helpful votes
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September 5th, 2022
Verified purchase
• Updated review

Three shirts were mislabeled and were all three different sizes than what I ordered and I haven't received the return form/address I requested several days ago.

Reason I chose this business:

Thought the product would be ok

Reason I chose this product:

Shirts looked good online.

Quality
Pretty easy..
July 7th, 2022
Verified site experience
• Previous review

Pretty easy. A bit confusing at checkout but this old guy got through it.
Thanks
Prices are very reasonable. Hope they fit.

Reason I chose this business:

Came upon it by accident.

Thumbnail of user adama588
1 review
0 helpful votes
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June 6th, 2021
Verified purchase

Really good experience. Easy to order. Delivered as quickly as possible. I will be ordering more in future.

Reason I chose this business:

Like the shirts

Quality
Thumbnail of user jimn167
3 reviews
0 helpful votes
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January 11th, 2022
Verified purchase

Great variety. I have never seen so many different designs on shirts. Very
Creative styles and great deals!

Reason I chose this business:

I had visited before and I was ready to purchase

Quality
Thumbnail of user dianed1089
1 review
0 helpful votes
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September 1st, 2021
Verified purchase
• Updated review

The shipping fee is WAY too high!

Please consider offering 1/2 off shipping for 1st-time customers like myself.

They offered me NO tolerable options.

I will never order from you again!

You sold me a product that was 3 sizes too small & then made it too financially ridiculous to return!

Reason I chose this business:

I got a pop-up ad while reading my Juno e-mail.

Reason I chose this product:

I liked the style

* Hawalili attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user hawal1
Hawa l. – Hawalili Rep

Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.

Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait.

However, after inspection, we can confirm to you that you are buying 2 sizes instead of 3 sizes, so we sent you that size product. You probably bought the wrong size by mistake. So it was small.

We`ll keep improving our service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

The shipping fee is WAY too high!
July 3rd, 2021
Verified site experience
• Previous review

The shipping fee is WAY too high!

Please consider offering 1/2 off shipping for 1st-time customers like myself.

Reason I chose this business:

I got a pop-up ad while reading my Juno e-mail.

Thumbnail of user arnoldh95
3 reviews
1 helpful vote
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November 10th, 2022

Thank you! It was a very good experience, I already received my purchase and I am totally satisfied.

Thumbnail of user gregoryp615
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Filter's don't work worth a damn and Because your inventory is so large, your pictures should be smaller

Reason I chose this business:

Style selection

Service
Quality
Thumbnail of user billyc493
1 review
0 helpful votes
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December 17th, 2022
Verified purchase
• Updated review

White shirt wrinkles beyond belief after being washed. Although it looked great on line it is a disaster

Quality
Easy ordering site
October 14th, 2022
Verified site experience
• Previous review
Thumbnail of user donalds1548
3 reviews
0 helpful votes
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November 29th, 2022

Exceptional customer service! I called with a sizing issue, and it was resolved immediately. Fantastic service. Thank you!

Thumbnail of user davidh6408
3 reviews
0 helpful votes
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December 16th, 2021

Good selection of variety of clothes, great service, easy to place an order, delivery is fast, thank you!

Thumbnail of user jays959
1 review
0 helpful votes
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April 24th, 2021

Ordered 5 shirts. 4 were delivered and only 2 were wearable. I ordered 5 XL shirts and the 4 I received had XL tags one was so small I could not even get my arms in both armholes. It appeared to be a child size. Another one was more a medium that an XL, way to small for me to wear. The other 2 were wearable but I was not impressed with the quality. Hawalili said I could return them but not to the the address it was shipped from. I had to make a return request within 48 hours of receipt and only if I did so within 48 hours and only then would they give me a address to return the idems. When I did, they said emailed stateing that I would have to pay postage and customs to mail back to an address in China which would be most likely more than the cost of the shirts, but they would be willing to refund 15% of the cost of the shirts instead instead of returning, and I could use the refund to alter the shirts. That was almost funny... use 3 dollars to make a child size shirt into a XL shirt.
I chose to return the shirts. But then they never would give me the address to return the shirts.
It appears that it will be a $100 lesson learned. I will never purchase anything from them again. Sorry I did this time. This company is a rip off. Hopefully someone will read this before they lose money too.

Tip for consumers:
Quality poor or unusable, Hawalili claims you can return but it will cost more than the items purchased to do so. You will have to pay shipping and customs to China. So it really is not an option.

Products used:
2 of the 5 shirts ordered. The rest either did not show or were not wearable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidg3743
1 review
0 helpful votes
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May 17th, 2022
Verified purchase
• Updated review

So many coupons it's hard to figure out what you have to buy to use 1 or the other. Also the tracking has huge gaps. 15 days it shows never moving.

Reason I chose this business:

Good sizes for us big fellas. Nice prints and good quality materials

Quality
Nice selection for us big guys
July 13th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Shirts look great and you carry sizes over 3x

Thumbnail of user evaaksjonova
1 review
0 helpful votes
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February 22nd, 2023

Only on this site I found what I was looking for at a normal price, although I think the price is a little overpriced, but still I am happy with my purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelo1296
1 review
0 helpful votes
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October 8th, 2021
Verified purchase
• Updated review

I received the 4 shirts I ordered. The 4 shirts ordered were for SIZE XL. HOWEVER, 1 shirt received was in size 3X. WHICH I DIDN'T ORDER. The size 3XL shirt is too large. You didn't even give me a chance to order a different shirt. Therefore, I'LL NO LONGER DO BUSSINESS WITH YOUR COMPANY. GOODBYE.".

Reason I chose this business:

I like some of your products. I like the bright colors..

Reason I chose this product:

I liked the patterns and the colors..

Quality
Thumbnail of user missw50
Miss W. – Hawalili Rep

Sorry for any inconvenience caused.

We are sorry to hear that a wrong size was sent. We've sent you an email to verify the problem. Please check your inbox or spam emails. We will definitely refund the wrong item in this case.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

The format for adding to cart and check out is a little...
August 1st, 2021
Verified site experience
• Previous review

The format for adding to cart and check out is a little confusing. I think with a little improvement it could be made less complicated.

Reason I chose this business:

I like some of your products. I like the bright colors..

Thumbnail of user patrickw613
1 review
0 helpful votes
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December 5th, 2021
Verified purchase

I didn't like being told after I ordered that the shipment may take longer that earlier stated which was already up to 20 days away.

Reason I chose this business:

Interesting merchandise. Nice designs.

Quality
Thumbnail of user mikej1175
1 review
0 helpful votes
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January 28th, 2022
Verified purchase
• Updated review

Great Product but it took over 3 weeks for products to be delivered- so if you are in a hurry for product do not order

Reason I chose this product:

Appropriate for the occasion

* Hawalili attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Hawalili Rep

Dear customer,
Sorry for the inconvenience and thanks for your feedback, we will forward your feedback to the related departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!

Great Product
November 12th, 2021
Verified site experience
• Previous review
Thumbnail of user benjamink431
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

Although there are tech problems on website, order arrived in a timely fashion and the 3 shirts all fitted and people have commented on them!

Reason I chose this business:

Photographs of shirts were sensational, worthy of Nieman Marcus or Harrod’s, and reasonably priced…VERY original.

Quality
Thumbnail of user joshm632
3 reviews
0 helpful votes
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October 4th, 2021

I am extremely happy from the quality of t-shirt. It's exactly like it seems on the website. This website is best for buying clothes.

Service
Value
Shipping
Quality
Thumbnail of user josew159
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

The experience was good. They have a very large selection of goods and the shipping was pretty quick. I will buy from them again.

Reason I chose this business:

Good shirts

Quality

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Thumbnail of user missw50
Miss W.

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