Hayneedle

I tried to buy a $2000 outdoor dining table set and they cancelled my order because the billing and shipping were different. Seriously this is 2022 - fire your fraud team for being so incompetent. This was my first and now my last order I will ever place with you. I hope you go out of business. Truly terrible business practices.

I received 2 Highly damaged mirrored night stands. I was told by customer service that I should go to a store near by and purchase Bubble wrap and packing tape so I can securely pack the damaged pieces before shipping it back. Now I have to wait almost a month for a refund and they were just rude!

Their customer service is terrible! If you purchase anything from them you'd better pray that it doesn't break after 30 days because you're screwed! Every piece of furniture I've purchased from them has broken! I can't even let my daughter sleep in her bed! I'm furious!

Needed a return label went on the web site and emailed customer service, did not have my order #. They said I would be contacted in 72 hrs that was 4 days ago, nothing. Called was put on hold for 45 min then was disconnected. Terrible do b
Not buy from them.

Hold on to your tracking numbers or you will not get credit for returns! Item received back in warehouse had still not been credited 2 weeks later. Numerous emails were unsuccessful, but a 15 minute phone call finally achieved my goal of having them acknowledge that they had received the returned item! Slippery way of doing business. Never will use them again!

WE ordered a 1,300.00 dollar entertainment center that had missing and broken parts for the lightning system. It has been three weeks and all I get from their agents. Is we will see can do. They take your money and forget any warranty. You are on your own with Hayneedle

This website is just OK for ordering however both times I've ordered from them I've had delivery problems. They were no good at helping to solve late delivery and responded to my queries with day old status updates or not at all. I would not use Hayneedle again.

PlumStruck send me a cheap kids backpack instead of the luggage I ordered from them and insisted that it was what I had ordered even after seeing screenshots from my amazon orders page proving otherwise. When I requested the correct item be sent instead, the customer service representatives absolutely refused to respond back with anything meaningful.

This seller is a scam. Never buy from them.

I sure wish I would have seen these reviews before ordering. Everything these 1 star reviews say are exactly the issues I had. Jumping through hoops, inordinate amount of onus placed on the customer, so many conflicting emails and way too much time on hold and reaching customer service. The people in customer service who answer the phone are on a whole pretty good, however there are only certain things they have privy to view on their screens which means you will be transferred to the supervisor Cynthia Yates and that's where the nightmare begins. Way too many issues to go into but please take these reviews to heart.

Avoid this company and save your money! When I initially placed an order for a Men's Valet Stand, I received an email stating that my purchase is on back order. A couple of hours later I received another notice stating that my order was being shipped. Right away I suspected that they were sending me an item that was returned by another customer. When I received the package, I could see that it had been opened and resealed.

I was double billed almost a month ago for an item of furniture I purchased. The company has not rectified the situation despite numerous e-mails and telephone calls. They are the most unresponsive, shady Internet business I have ever encountered.

I wish I had read the reviews but I was moving fast. Candy bar cake was suppose to get to my daughter for her birthday-- with extra shipping costs for TODAY. They messed it up and it will deliver tomorrow which will do me no good. Awful Awful Awful. Not sure what they don't understand about TWO day delivery. Move away from the website now... quickly

I almost purchased a very expensive gazebo on Walmart. Com with plum struck and was looking for netting and curtains to go with it so I called Walmart. They ended up giving me the number for them and called and not open so I looked them up online to see if I could find any through them when I came across this! Man am I ever glad I did, such a big purchase to have these type of problems would have been a nightmare. So I'm writing this so I can give you all their number. Good luck and thanks for sharing your stories to save ppl like me about to make the same mistake, an almost $2000 mistake! Call *******160.

I ordered a specific mirrored chest and received the wrong item. It took several long phone calls on hold and back and forth emails before hayneedle realized the wrong chest was sent. It weighed over 250 lbs arrived a week before we were told it would be here and was dumped in our home entryway.It occupied a lot of space in our entryway for over 3 weeks with no sense of urgency to be picked up. We were told it would be picked up multiple different days which didn't happen. I had to make more phone calls directly to the shipping company to get a scheduled pick up. I will NEvER do business with hayneedle again. They don't care about their customers and make little effort to make things right. So unprofessional.

Plumstruck sent me a bed with only 3 legs and won't take it back b/c I opened the box later than the return date - told me to throw it away or to donate it (which its no good to anyone so?). In any case, terrible company - go elsewhere to buy your items.

While searching for furniture sets on the Internet, I came across Hayneedle website. Their inventory comprised of furniture variants including tables, chairs, beds, room dividers and wind spinners to name a few. I urge you to check out this website, for among different brands, you can come across the likes of Red Ember, Boomer and George, Island Bay and Coral Coast. Another characteristic that caught my attention was the sale that enabled shoppers to save up to 65%. Among the collection, you can find indoor furniture as well as outdoor furniture and an assortment of patio items. Log on to the site for details.

Besides the fact they sent me two product a rabbit cage and a chicken coop that was in poor condition i try to send it back and hayneedle customer service e mails me the wrong shipping labels. So a month now still dealing with this and no refund.

If I could review this site as zero stars I would. DO NOT USE Hayneedle.com if you or your family is involved with the U.S. Military. This company does not allow for any extenuating circumstances (such as unexpected deployments) regarding their return policies, including damaged or unopened merchandise.

It's been three weeks and I didn't hear a peep until I asked for a refund after they left me in the dark. This company does not care about customers, turns out my item was on back order for 3 weeks and they didn't say anything. I emailed in frustration and ordered elsewhere, only to get shipping notice later to spite my efforts. Well done Hayneedle, what a way to make unsatisfied customers pay for wanting to be treated fairly.

Total scam! Order taken and account charged. Sent invalid shipping number but had delivery date. After delivery date passed I contacted Customer Service - three times. Twice CS said order was on its way but could not give a valid tracking number for the shipment but to expect it within a week. Third time I insisted on delivery of item. It would be another couple of weeks before they could get item to me. It had already been 6 weeks since my account was charged so was I supposed to believe this? Requested expedited delivery - no such thing.

I ordered an orchid online it says it was large but no dimensions. They claims they will credit my Amazon account but not shipping of $19.25. The orchid is huge 37" with and ugly pot and made of very poor materials for $122.00. You would think it would be of higher quality. They just don't care about pleasing people. I will never order anything again from PLUMSTRUCK!

Ordered hot tub 7 weeks ago and still not here! Ordered "room of choice" delivery option but the tub was shipped via a carrier that does not offer this option. Also Hayneedle called me about 8 times in a 48 hour period stating somehow they did not capture payment and I had to go back online and re-place the order - seriously? I replaced order but still have not received my purchase nor have I received an update on the resolution of the delivery issue. I will never order anything from this website that I cannot carry into my house myself!

Some of their products are trash but if you stick to the reviews you can usually avoid bad items and actually land some really good deals. One of the bright spots of Hayneedle is their eye-catching website, which begs you to turn the page and keep shopping. Hayneedle is pure fun, good on you!

However, this immersion begins to fade a little when you make the 888 call to their customer support, which feels more like a group of people who can only see what you see. Each interaction yields inconsistent results which begs the question of standardization within the company. Their actual ability to modify orders is surprisingly limited. Level 1 and level 2 representatives are unable to change anything or combine orders placed within minutes of each other. "Made a mistake? Cancel the whole thing and try again" is the approach here.

We have not tried to return an item before, fortunately we haven't needed to.