Headlight Experts

I bought a set of LED's from them recently to replace my HID's in my Lexus and they did not fit properly. They were no help in resolving the problem. Fortunately for me I have built several custom cars so I had the knowledge and expirience to make them work.

Horrible company with horrible customer service and horrible products. Dishonest. Rude. Will not honor a warranty.

Pay attention to the positive reviews left on this site, they are all fake left by the company. It's very evident that they are all created by somebody that speaks English as a second or third language and all have the same grammatical and punctuation errors. Buyer beware, the negative reviews are what you should be paying attention to.

Headlight Experts has a 2.11-star rating out of 65 reviews, which indicates that many are generally dissatisfied with their purchase. Guests who complain about Headlight Expertise mostly talk about customer service, lifetime warranty and return shipping issues. Headlight Expertise is ranked 381st among Auto Parts sites.

Just picked up a spare bulb for my Kia Optima after getting a fix-it ticket. Found HLE after a quick Google search. I was skeptical at first but I didn't want to go with one of the big-box retailers like Auto Zone or Pep Boys. I'm glad I could support this business. As their support is far better than the other 2 I just mentioned anyway. Something about them! I will use them again if i ever have to.

I bought a set for my 2005 astro van and they didn't fit. I asked to return but got nothing but a hard time. The person I was corresponding with very rude and didn't care. I ended up calling the company only to be talking to this same rude person. All he did was laugh aloud to my face. Finally I got to speak to a manager and finally he agreed to my return. Although they didn't fit and none of this was my fault they still charged me $43.00 for buying something from them that didn't fit. My advice to all is stay away from this company.

Got a xenon conversion kit for my mom's buick. She hasn't been seeing as well as she used to but she said they are a significant improvement for night-driving. I appreciate all of HeadLight expert's help in choosing the right product! Installation was super simple easier than I thought. It was a great experience. Thank you team at HeadLightExpert!

I have had 2 transactions with this company and both were horrible. Terrible customer service and lazy. I paid on a Friday, and they did not ship until the following Wednesday. Why not ship it out that next Monday after I paid for it. The website claims quick and fast shipping. Bull$#*!. As of today, I still dont have my headlight bulbs and ballast that I paid for. I asked for my money back, with no response to that. They blame everything on shipping and wont take responsibility for being lazy. Its been over a week, going on 2 weeks now. Cant drive at night without headlights, but that does not seem to matter with this clown company. Spend your money elseward, buyer be ware.

I ordered a headlight kit for a Peterbilt and was told it would ship and be received in a couple of days. I've waited over a week and it has not been shipped yet. After reading other reviews and numerous attempts to reach customer service I canceled my order. Stay away from these guys.

I purchased headlights from their site before looking at reviews which was my mistake, but once I looked at some reviews about them I tried to cancel my order and they responded asking for the reason. I said I no longer wanted the headlights, no response from that and the next day they shipped.

I ordered LED Headlight conversions for a vehicle that their site said was a match for fitment. It is not. They hide the 2.5" x 1.75" inline transformer from their pictures. There just is no room for this component. Their customer service says that it will fit, I just have to route it properly. And when it doesn't, I get to pay return shipping and a 20% restocking fee. Buyer Beware! Read the return policy. Best to only do business with reputable merchants.

I am SO sorry that I ran into this company online. They sold me headlights that they claimed were compatible with my van. They were not. They did NOT ship in two days, as claimed. If you think that the headlights and lamps that they sell are DOT approved and legal in your state, they are not. I've been working on cars and trucks for 45 years and tried seven ways to Sunday to aim them and couldn't. My longtime mechanic wouldn't even install them because "they're junk, and they wont pass a safety inspection". I'm out close to a hundred bucks and their "customer service" is unbending and full of deception. Need headlights? I'll sell you these, cheap!

Wish I would have read the reviews before purchasing.I made a purchase with headlight experts. After making the purchase my credit card was compromised. I notified them JUST to inform them and they quickly became defensive.
I contacted my credit card company and went over the charges...in no fault of mine the credit card company disputed the charge to headlight experts.
Headlight experts began sending me emails accusing me of stealing and explaining the law. I responded not only once but multiple times, that I was going to pay and i am not disputing the charge, this was a mistake made by the credit card company. They continued to accuse me of stealing and lying because I have received the item. They finally got paid for their product. $#*!ty customer service, even after explaining they did not want to hear about it. BUYER BEWARE

I know nothing about car headlights, so after getting pulled over by the sheriffs in town, they told me to get new headlights. Thank god it was just a warning, becoz one of my headlamps was out. I asked 21 questions to the agent at headlight experts, and they made sure I got the right light bulbs. I installed it with them over the phone, and viola! It worked! Now I am not paranoid to drive again, thanks to headlight experts! Lol.

This is there famous line "We do apologize for the back order. This should be back for shipment within 2-3 business days or less over a month and still no update. They take money and shovel it in to there other business that's probably a scam as well. It's called GOLD STAR AUDIO. On that web page everything is out of stock go figure..

I bought a few things for my car from here, it offers the best service to its customers with its easy to use and wide product range. It meets expectations with its quality products, reasonable prices and fast delivery. Customer service is also helpful and efficient.

Wow, What an experience. They first told me to delete my review before they would refund my shipping. I paid for UPS 2 Day, and they sent it USPS; lol so much cheaper, and I kept the rest of the money. Then, to top it off, they mailed me the wrong car product. Kia Forte 2019 With Halogen lights requires 9005 Lights for low beams. They send people H7, which are high beams, and the low beams for the high beams. But when you ask them to correct the issue, what do they do? It requires you to pay for the shipping even to get it there. So I called Paypal because I did not want to settle for shipping, so Paypal is delivering for the shipping, thank god. Because this was over 100 dollars, what am I supposed to get back? Am I supposed to reach only half of the money? Stay away from this company. You will get screwed over. When you write a review, also get ready to show proof they will act like they don't know you and dispute it. So I am putting my receipt on here so they can't pretend I am not an actual customer that got screwed over.

Transaction took place on July 31st got a email on the second of August headlights shipped then today 08/07/2022 when contacted them thru email tell me it has to be shipped wow what a scam they are would never suggest them to anyone for business

The kit I purchased for a Nissan xterra did not fit in the housing because the flange was too thick. Customer service was advised me that they were tight but would fit. They did not, and I had to machine the flange down to the correct thickness. Then, the light output was barely any improvement on the stock bulbs, and low beam had a terrible pattern of blotchy light. Customer service responded with a sparky know-it-all response. I removed the bulbs, trashed them and installed the stock ones. The LED units could be out-driven at 55mph. No better than stock. Don't buy from this company.

I have purchased several items from headlight experts including led bulbs as well as fogs. I have been extremely happy with all my purchases and I have peace of mind that I will be happy with my purchase thanks to their great product reviews! If you need any lighting for your rig look no further than Headlight Experts Satisfied Customer Right Here!

After very poor beam performance of HE 9003 H4 LED Bulb, I tested the bulbs and compared with tests of the standard halogen bulbs and the H4 specification and determined that the HE H4 bulb incorrectly provides 360 degree illumination on low beam (photos included of test done at lower voltage for clarity). I could have missed something, so I contacted customer service and very tactfully explained my confusion and asked for feedback. I was told that that the bulbs worked correctly, 360 degree illumination was by design, and they were not going to discuss the bulb performance with unqualified customers who did not understand (I am an electrical and optical engineer with automotive industry R&D experience and a Ph.D. In Solid State Physics and Electrical Engineering.). Due to the poor return policy, I will modify the bulbs myself to meet spec, However, I would encourage others to find an alternate product.

"These HID bulbs will fit you car." They didn't. When I brought that up, I was harassed with profanity and called a racist. Zero customer Service. Manager did the same thing.

I got fog lights for my 2017 jeep wrangler they till you to cut and clip to make them stay in the OEM socket they do not stay in called back and they sent new retainers You can see where they clipped off the plastic. They pop out going down the road. Looks really nice 60k jeep with fog lights hanging out called them back asking for my money back only can email for service win you call same guy answered the phone they don't have two bites about service

Had the headlights before my truck even arrived and installed them the day I got the truck. Install was easy plug and play and so far they have worked flawlessly. Hopefully they hold up for a long time but for now it was a great investment.