• Headlight Experts

Headlight Experts

Write a Review

Overview

Headlight Experts has a rating of 3.7 stars from 253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Headlight Experts most frequently mention car headlights, fast delivery, and quality products. Headlight Experts ranks 33rd among Auto Parts sites.

  • Service
    131
  • Value
    125
  • Shipping
    129
  • Returns
    116
  • Quality
    120

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.5%
Positive
52
Neutral
0
Negative
25
23
See all photos
How would you rate Headlight Experts?
Top Positive Review

“Best in the business!”

Michael S.
10/7/24

I've bought the LED conversation kit after having numerous issues with other headlights. These LED headlights have been the best for a few years now. Recently had an issue with one side of one of the bulbs going out and reached out to customer service. They got me fixed up instantly under their amazing warranty program. I recommend them to anyone looking for top notch headlights!

Top Critical Review

“Scam of a company”

Tim R.
9/30/24

I bought these headlights and they lasted just about 2 years, I reached out to the company after seeing a "lifetime warranty" they sold me on a bunch of nonsense saying "we have a new bulb released this year and if I pay $17x2 and shipping and handling" they would send me the new bulbs in 2-3 business days as long as i leave them a "positive review" well folks after 3 emails and 3 weeks somebody from the company finally answered me and said they are still waiting on my "positive review" before they will send me the lights that they had no problem collecting my money from, so now I'm waiting on a refund because if you want a positive review have a product that's worth it rather than a product you think you can just buy a positive review and scam people...save yourself the hassle and bring your business else where

Reviews (253)

Rating

Timeframe

Other

Reviews that mention popular keywords

headlight experts (85) customer service (69) car headlights (11) headlight kit (12)
Thumbnail of user shawnc920
1 review
0 helpful votes
  • Send Message
October 13th, 2024
Verified purchase

In the last 5 years I've purchased 4 sets of bulbs and they have all been very good quality. Had one bulb go out on me after 4 years but they offered to replace it for free after testing it. Great quality just make sure you keep your receipt!

Thumbnail of user michaels13835
1 review
0 helpful votes
  • Send Message
October 7th, 2024
Verified purchase

I've bought the LED conversation kit after having numerous issues with other headlights. These LED headlights have been the best for a few years now. Recently had an issue with one side of one of the bulbs going out and reached out to customer service. They got me fixed up instantly under their amazing warranty program. I recommend them to anyone looking for top notch headlights!

Thumbnail of user nathanw804
1 review
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase

My car is an old Pontiac with the sealed headlamps. None of the ones any store carry are bright enough at all, especially in areas with no lights. The H4 LED conversion kit was a great improvement. Bright enough that I tinted the housing so I'm not blinding people and so much more visibility at night. Also has the benefit that if a bulb ever goes out I can find them at any store and it's likely they're in stock. 10/10 upgrade.

Thumbnail of user jordanh764
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

The headlights are good and easy to install but unfortunately didn't last more than a couple months before having issues. Customer service was able to set me up with replacement bulbs so hopefully these ones last longer because I was very happy with the quality of the old ones until they started acting up

Thumbnail of user kristier98
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

I ordered full sets of fog, low beam, and high beam bulbs back in 2020 and they were wonderful. I have one low beam bulb that has given out on me. I contacted headlight experts about how to get a new bulb. Completely forgot about the lifetime warranty! Company responded back very quickly and offered to have me return the set of bulbs under warranty to be replaced or they would send me the newest version at a much discounted rate. Great offer so I don't have to go without either bulb until the replacements are received. Thank you!

Thumbnail of user lukem561
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

I purchased bulbs for my F-250 a few years ago and they worked out great. They are three times as bright as the standard halogens that were in there which makes night driving and bad weather driving much better. I did have an issue with my low beam going out on one bulb and contacted them for the warranty. They were very responsive and great to work with. Very satisfied with their help and professionalism. I would recommend these bulbs as they do help a lot, they seem to be of good quality and the company does stand behind their product which is refreshing nowadays.

Thumbnail of user rickh1339
2 reviews
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

I have been using these headlights for the past 4 or so years. As my truck did not. Come with LEDs I wanted to get the best light possible to see at night. By getting the headlight upgrade kits to LEDs that worked. They are very bright and seeing at night is very easy now. I would not go back to any other type of headlight. Every auto should come standard with these lights as it would make the driving at night much safer for everyone. Thank you for a great product.

Thumbnail of user chrisc4390
1 review
0 helpful votes
  • Send Message
October 3rd, 2024
Verified purchase

I purchased a set of LED lights from this company 3 years ago for my Ram truck. I initially ordered the wrong bulbs and Headlight Experts issued a replacement with no problem. The bulbs are much brighter and more clarity than the factory installed bulbs that were on my truck. I recently purchased a set of the newer style bulbs and look forward to seeing how they perform at night. I highly recommend this company for your vehicle bulbs.

Thumbnail of user richardp3770
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

After about 18 months one of my LED headlamps failed. I emailed them explaining the issue. A very short time later they responded and gave me a choice of options. I opted to get an upgraded pair of headlamps for an excellent price. Although I was initially disappointed about the short life of the original headlights, Headlight Experts truly honored their Lifetime warranty-No questions asked, No hassles or jumping through hoops. This is why I gave them a 5 star rating. Thankyou Headlight Experts

Thumbnail of user russellh736
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

Purchased a pair of H11B LED headlights about 18 months ago. Love the extra light they provide. Unfortunately one of the bulbs failed recently but Headlight Experts was right there with the lifetime warranty and an upgrade offer. They know how to treat customers right. Very happy with the support.

Thumbnail of user joes3442
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

I purchased the 9012 LED headlight conversion back in 2019 for my 14 Sierra. Lights are super bright and have a nice color to them as well. The stock ones were so yellow and couldn't see a thing at night. These led's are amazing in every way very dependable and customer service is very nice and respond fast.

Thumbnail of user timr1085
1 review
0 helpful votes
  • Send Message
September 30th, 2024
Verified purchase

I bought these headlights and they lasted just about 2 years, I reached out to the company after seeing a "lifetime warranty" they sold me on a bunch of nonsense saying "we have a new bulb released this year and if I pay $17x2 and shipping and handling" they would send me the new bulbs in 2-3 business days as long as i leave them a "positive review" well folks after 3 emails and 3 weeks somebody from the company finally answered me and said they are still waiting on my "positive review" before they will send me the lights that they had no problem collecting my money from, so now I'm waiting on a refund because if you want a positive review have a product that's worth it rather than a product you think you can just buy a positive review and scam people...save yourself the hassle and bring your business else where

Thumbnail of user josephb3848
1 review
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase

I recently upgraded my truck's headlights to a new set of LED lights, and I'm absolutely thrilled with the results. These lights are outstanding. The difference in visibility is night and day, literally.

Before the upgrade, my old headlights were dim and struggled to illuminate the road properly, especially in darker conditions. Now, with these new LEDs, the road ahead is brilliantly lit, allowing me to see obstacles and road markings with much greater clarity.

I'm incredibly happy with this purchase. The improved visibility provides a much safer driving experience, particularly on unfamiliar roads or during nighttime commutes. The brighter light also makes me feel more confident and in control while driving, especially in areas with limited street lighting.

If you're looking for a significant upgrade to your truck's lighting system, I highly recommend considering LED headlightsfrom Headligght Experts. The improved safety and visibility they offer are well worth the investment.

Thumbnail of user jeremyb1273
1 review
0 helpful votes
  • Send Message
October 3rd, 2024
Verified purchase

Not only are the headlight super affordable but they have lasted me years. In addition to this they come with a fantastic warranty. The best thing honestly though is the customer service. They are very quick to respond and are super helpful.

Thumbnail of user jeffh2558
1 review
0 helpful votes
  • Send Message
September 10th, 2024
Verified purchase

I originally bought LED headlights for my daughters 2016 Honda CRV since she travels a decent distance to college. Immediately after installing the headlights, she noticed a huge difference in what she was able to see and how clearly, she was able to see in the dark while driving. The LED's performed better than expected.
The ease of picking the right bulb using headlightexperts.com made the purchase that much more satisfying. Just entered the year, make, and model and a selection of different bulbs popped up. Knowing what I was looking for I selected the right one and within seconds had my order confirmation number. Great Product, great site overall fantastic experience.

Thumbnail of user nickp1113
1 review
0 helpful votes
  • Send Message
October 1st, 2024
Verified purchase

This is my second purchase through headlight experts. The first purchase was four years ago and I had nothing but good experience with the original product and service. I am now onto my second purchase and expect nothing but the same.

Thumbnail of user peterd2489
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase

I have ordered another newer version/set from Headlight Experts last week for another Jeep. I brag about your lights to all my buddies as they awe at the brightness in both the Headlights and Fog lights on my 2018 Jeep Wrangler! The Older units/bulbs were bright, but the newer Phillips ZES units are Awesomely Bright! Great product & Great service. You Guys knocked it out of the park!

Thumbnail of user jackh1578
1 review
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase

I received immediate help with my issues. I asked about warranty replacement and was given 2 options. I opted to a review and was told what the warranty replacement would cost. I immediately used my debit card and paid what I thought was a resonalable price. Thanks for the great service

Service
Value
Shipping
Returns
Quality
Thumbnail of user chucks555
1 review
0 helpful votes
  • Send Message
September 4th, 2024
• Updated review

Upset because after ordering a set of LED headlights for my car, & contacting them for some sort of instructions on how to wire the lamps for my application. What they replied was" you are good to go".
It did say on the web that 2 splices would need to be made. Headlight Experts could not provide any kind of instruction, wiring diagram, color code table for the car, absolutely no help at all, or direction on what to splice. I am converting an old HID system to LED. I then made contact again, and was informed that I could send them back. Instructions were to mark my order number on the package as a return authorization, send them best way, and processing would happen when got them back.
So after a trip to the USPS, $9.00 trackable post charge, returned them. I got an email with a credit less -$25.00 for processing fee. Never was this mentioned, does not appear on the website or advised in any way. I thought I was dealing with someone reputable & surely have not been. I am sure they are one of many an on line reseller that has no clue as to the proper fitment of the units & has no business selling automotive products of any kind. Certainly not as advertised on the web. The reviews rave about the great service, and the after sale. None of that is true, so stay away.

Tip for consumers:
The product looked decent, but the horrible service was the drawback.

Products used:
Headlamps. Refund policy was not mentioned anywhere on the website or with private communication with PAUL.

Service
Value
Shipping
Returns
Quality
No instructions for installation & no help..
August 26th, 2024
• Previous review

I did receive the lights when they said I would. Happy about that...however no instructions for installation, no vehicle specific wiring harness details, just a box with 2 lamps. I sent an email requesting the above and got back an answer. Email reply states: "you should be good to go" after writing to them about the fitment.
No idea what that is supposed to mean. I made a mistake by sending in payment before doing any research research on them. On the good side, the units look pretty cool, machined aluminum housings with soo to be rusty driver housings with cheap sheet steel rain covers.

Tip for consumers:
no

Products used:
none

Service
Value
Shipping
Quality
Thumbnail of user rayr68
2 reviews
1 helpful vote
  • Send Message
September 5th, 2024

Bulbs failed after 18 months. Followed all the rules, got the RMA # sent them back at my expense. They claim that replacement are sent out 24 hours or less after they receive your package. Got proof of Del from UPS and waited 2 weeks with no tracking from them. Called and spoke with someone. They apparently don't like to give their names and I can understand that now! I was told that the bulbs were on backorder and they would send once they got a shipment. So I called the Philips Automotive Lighting and asked if these bulbs were on backorder and it was confirmed that they were NEVER on back order. A LIFE TIME WARANTY is only as good as the people you're dealing with.

Thumbnail of user clydep80
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

The LED conversion definitely allowed better vision and penetration for night driving.

I look forward to the updated lamps that you are shipping.

Thumbnail of user scotth3088
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

Appears to be good quality; however, one headlight malfunctioned and only worked in high-beam mode, after 14 months. Was replaced under warranty.

Thumbnail of user bretb189
1 review
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase

They are great headlights very bright and they do not get hot like other led's I have had

Thumbnail of user williamc5660
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase

Headlight Experts was helpful in my replacement and upgrade, I am looking forward to the new bulbs.

Thumbnail of user johnnyc684
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

I purchased 3 sets of these bulbs with cancelers, High Beam, Low Beam, and Fog lights, in 2019 for my Mercedes CLK. They have worked great for 5 years. Since 2019 I have bought at least 4 more sets for various vehicles. Good solid product.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user services5
Service S.
Typically does not respond to reviews

How do I know I can trust these reviews about Headlight Experts?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Headlight Experts?