Headlight Experts

Absolutley hands down worst buying experience anyone can have.Product is not plug and play as advertised. Look at how they responded, adn decide for yourself:

HLE Secondary Response:
Claiming we are false advertising, when you have no knowledge about how automobiles work is laughable.
It is crystal clear you are trying to defraud our company using a corporate email, which will be reporting, to try to get a double refund is laughable.
You are filing a dispute, and demanding a refund without returning the item.
Fraud and shoplifting is wrong. We apologize you have no idea what you are talking about, and don't know how to install a headlight kit. Stick to "IT", you shouldn't be around cars.

Secondary Response from Customer:
Headlight Experts

1. Advertising the kit as Plug and play conveys that your product is plugged into existing connections and functions correctly. This is not the case, a violation of truth in advertising and a breach of policy.
2. It is clearly evident the H11 connector provided in your kit does not properly seat into OEM coupler.
3. Please provide RMA, I'm disputing the charge as well.
4. There will be no restocking fee due to breach of policy, and false advertising.

Thanks,

Initial Response from HLE:
1 - Yes, these are plug and play as advertised.
2 - We can fix this. Please send us a picture of everything received.
3 - Please send us pictures. An H11 connector, is an H11 connector. They fit.
Thank you!

Initial Email from Customer:
Headlight Experts,
I have three issues:

1. Headlights are not plug and play for my 2013 Lexus ES350 as advertised. I have even tried to reverse the ballast input polarity as described in your YouTube video, but still does not work.
2. Ordered a replacement bulb that was not sent.
3. Oval adapter does not seat and lock into my harness on my car.

Thanks,

MUCH happier with your HID upgrade than the expensive hard to aim LED upgrade I put in from another company.

I spoke to the company BEFORE ordering my bulbs and gave them my car details and they told me what LED conversion kit I needed. When I got it and installed it they DID NOT WORK. Only the high beams worked when switched on: i.e., no low beams. Had to reinstall the original ford bulbs that worked fine. Called company and and their rep only tried to degrade my ability to connect two plugs. I explained that as an engineer I certainly know how to install two plugs so you product is defective. He told me that I must have bent the pins and I said they are perfectly straight and my original ford lights I put back in work just fine. He refused to give me info on how/where to return the product. My emails for same return info were ignored. Finally I did an online problem and a belligerent company rep had the same NYC attitude obnoxious and demeaning. He sent me an email on bent pin video they made and put up on Youtube (but of course they don't have an issue with their products). Bent pin story again. He looked up and finally said oh, maybe you need an additional Load Resistor kit to make it work. Another $20 to $30 of course. So much for their ad about their product being PLUG & PLAY. These folks don't know anything about what will work in YOUR CAR or they would have said it in the beginning in my initial phone call. Many headlights are in a very tight spot to change unless you have dwarf size hands so it is a pain to install and then go back to the original auto company product. I even took the LED kit to a garage and they could not make them work either. The jury is out if they will even work properly with their now recommended Load Resistor as no other online outfits seem to say that is needed. Oh, the Headlight Revolution folks LED product is ONE-FORTH the cost of Headlight Experts. If I had known.
BOTTOM LINE: DON'T BUY FROM THESE FOLKS OR YOU MAY BE OUT A LOT OF MONEY. Try Headlight Revolution online as they seem to know the retrofit LED business and have plenty of GOOD VIDEO"s online not the "you bent the pins" video from Headlight (non) Experts.

I purchased headlights in decembor for my 2016 Jeep Cherokee I paid extra for 1 day shipping and I waited a week and a half to get said lights I ordered headlights and fog lights finally they show up and they offer to refund my money for the shipping and so I wait on that and when I go to install said headlights and fog lights they are not completely plug and play they don't fit the housing and the wiring is weak and tears so i email the problems email and they instruct me to cut plastic tabs on the fog lights so I follow instructions of cutting off plastic tabs and what do you know they still don't fit and so I have to consistently get out of my car and put fog lights back in housing in rain and snow and fog just to be able to see and my headlights malfunction and work only if i don't turn on my brights and the foglights' wiring is so coroded that its amazing they still came on so I email asking for replacement and they say well you are covered under warranty but you have to pay to ship them to us and we'll examine them and if they need replacement we'll send you one utterly disgusted with this business and their supposed policies just drive around with no headlights and our product broke so you have to pay to ship it back bad business buyer beware stay away run don't walk you will regret it

The OEM quality parts offered by Headlight Experts truly make a difference in the performance of my headlights.

This place is very good i have ordered from here many times, all of them came quickly and safely burası çok iyi

Thank you headlight experrsssThank you headlight experrsssThank you headlight experrsssThank you headlight experrssss.

Their "kits" are not direct replacement and require additional parts. Rude customer service. AVOID!

I appreciate the level of expertise that Headlight Experts has when it comes to cars and lighting..

The technical support team at Headlight Experts is extremely helpful and knowledgeable.

BOUGHT 4 LED LIGHTS THEY QUIT WORKING IN THE DARK OF NIGHT WHILE DRIVING,WHAT A THRILL.THE OLD HALOGENS STILL WORK.

Very fast ship time! And FREE! That's amazing. I'll definitely order again soon...

Shipping time was fast and my bulbs came in perfect condition. A+!...

Xenon 8000k kit dün postayla geldi, bu sabah kurdum ve her şey harika görünüyor ve çalışıyor. Far uzmanını şiddetle tavsiye ederim harikasınız

They hide behind an arbitrary 30 day return policy. Like many others on the BBB'S page and other review sites I got duped too. They advertise as "plug and play". After the 30 day period was over the lights started throwing an error code and did not continue to work in my vehicle. HLE told me I should get my vehicle reprogramed or leave the lights on bright. You can talk to customer service until you are blue in the face but they will hide behind their 30 day policy. One of the technicians agreed with me that there should be disclaimers. HLE even admits in the BBB complaint that they are not plug and play in writing by stating the vehicle must be programed or the lights must be used on bright only, but I don't think they realized their admission. I would not be surprised to see an argumentative response from their customer service rep here as well. HLE will say that I was 270ish days beyond the 30 day period. Yes. Because that's how long it takes to deal with these people. Again bulbs failed to work in my vehicle after 30 day period, were returned twice with no explanation, failed again and again. I would give 0 stars if it was an option.

PS. If you get ripped off by these guys you can have some consolation that you were not the only one after reading HUNDREDS of others bad reviews across many different sites.