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Headlight Experts has a rating of 3.7 stars from 253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Headlight Experts most frequently mention car headlights, fast delivery, and quality products. Headlight Experts ranks 33rd among Auto Parts sites.
This company does not typically respond to reviews
I've bought the LED conversation kit after having numerous issues with other headlights. These LED headlights have been the best for a few years now. Recently had an issue with one side of one of the bulbs going out and reached out to customer service. They got me fixed up instantly under their amazing warranty program. I recommend them to anyone looking for top notch headlights!
I bought these headlights and they lasted just about 2 years, I reached out to the company after seeing a "lifetime warranty" they sold me on a bunch of nonsense saying "we have a new bulb released this year and if I pay $17x2 and shipping and handling" they would send me the new bulbs in 2-3 business days as long as i leave them a "positive review" well folks after 3 emails and 3 weeks somebody from the company finally answered me and said they are still waiting on my "positive review" before they will send me the lights that they had no problem collecting my money from, so now I'm waiting on a refund because if you want a positive review have a product that's worth it rather than a product you think you can just buy a positive review and scam people...save yourself the hassle and bring your business else where
I order the Headlight experts bulbs for my Dodge Ram and My Rv after asking which bulbs I needed. The bulbs fit fine on the Ram but have an incredible buzz sound that is annoying. When questioned headlight experts there answer was all LED light have fans. Which is incorrect. On the RV the bulbs will not stay in an had the same annoying buzz. After several emails. They refuse to refund the product and told me to contact the mgr Paul, so I called and asked for Paul. There answer- He is gone for 4-6 hours call back at 4-5pm and then they hung up on me. I am finished with this company
Tip for consumers:
Don't buy from this company
Products used:
H13, 9005 and 9006
Purchased a set for my Jeep and my fiancé's Kia, the lighting is much brighter and does provide better visibility. However, BUYER BEWARE, when these are operating, they sound really loud. So if you're trying to maintain a quiet vehicle, these probably aren't for you.
Also, after 6 months of use, my Jeep's headlights started to sound even louder and began to flicker regularly until the right unit failed. Though they honor a lifetime warranty with a guarantee of a 24 hour turn around time for testing and repair, it actually took 3 weeks to receive the repair/replaced set. You'll have to pay for return shipping, buy an alternative for while it's in for repair. Even doing exchanges or replacements, you're responsible for the shipping costs, which doesn't really make a whole lot of sense. Anyway, just thought y'all should know when considering purchasing these!
Products used:
H11 and 5202 for 2012 Jeep Grand Cherokee, and H11B for 2016 Kia Sportage
While I was going to buy new headlights for my car, I found this company and after a little research, I ordered the headlights, I started waiting and incredibly fast delivery was provided, not only that, but they were extremely helpful by providing information support with their expert teams, I have shopped three or four times from this company, a very reliable company. Perfecttt
Tip for consumers:
A really great company for car headlights is the best
Products used:
Headlight
Bulbs did not fit housing. One of the bulbs came damaged. They tried to tell me it wasn't damaged and I was the one that damaged it. I'll send bulbs back but will probably have to dispute the charge to get my money back. Don't order from this company!
This company claims to know what they're talking about when it comes to the bulbs in your car, I can assure you they do NOT and they will also tell you if they don't work they'll refund your money, they will but not all of it, not only did the bulbs they recommended NOT fit my car they kept 20.00 out of the 100 I paid, this is not worth the hassle, they suck!
They also argued with me about the bulbs they sent! Save yourself the time and the cash..
Tip for consumers:
Don’t use this company they are scam artists
Good luck
Products used:
Auxito, first time ordering and this company got it right & the bulbs are amazing, save yourself the hassle and skip over to them!!!!!
Wish I would have read the reviews before I ordered from these people. Everything about their ad is misleading, customer service sucks, do not fit as advertised. After receiving the lights & seeing where they had to fit, I could see they weren't going to. Called & talked to a tech, he said just cram it in there it'll fit. Well, it won't, I called back & talked to another tech he basically laughed & said I was the only person that couldn't install them which is obviously wrong judging by these reviews. He even said cut a notch in the cap so the wires could hang out. They're considered used since I tried installing them per their instructions so no returns. This was a 2016 Hyundai Elantra I was dealing with; I will file a dispute with PayPal. For your own benefit don't even consider these lights you'll just be out money. RUN!
If there is a way to give half star I will do that! The worst business ever I dealt with in the last 25 years of my life!
Rude as f**** customer service, for Shipping they said we'll take 2 Business days, it took almost 2 weeks, To return the wrong order You have to go back-and-forth with punch of emails, and they want you to pay for that Return shipping, only one guy was Able to give me some of his time Was Paul, They are a big mess. Never ever I will do business with them even if I will pay for that extra.
A business that sells car headlights.
Together with their expert teams, they provide information and support.
There is sufficient information and quality products about the headlights of the vehicles. It is one of the rare sites that I shop and am satisfied with. I recommend it to everyone.
Impressed with the quality of their products. I can tell that they only offer the best for their customers.
The selection of headlight options at Headlight Experts is unmatched. They truly have something for everyone
Tip for consumers:
perfect
Products used:
etc
Rude customer service when contacting them. I mean RUDE! INSULTING.
They do NOT ship when they say they did... and you will wait for weeks! Meanwhile the post office is "awaiting the package".
Stay AWAY!
Products used:
None. Gave it away. Junk
I ordered a set of LED fog lights for my 2016 F-150 in January of 2021. These match the color of my OEM Led high and low beams. They are very bright, easy to install, and have lasted a year so far. I've put on 30,000 miles this past year and I would say over half of those miles I had the fog lights on, and have had no issues.
Products used:
Headlights for my vehicle.
I spoke with one of the representatives today inquiring about sealed headlight conversions. He immediately pushed me to the website to send an email. I further asked another question and was rudely cutoff when he redirected me to the website. I attempted to ask a question about conversion on a T3 headlight and he hung up on me. Frankly, I find this unprofessional and discourteous. I am not sure if the representative I spoke with was an answering service or an employee. Regardless, if I was owner of the company, I would want to know of subpar interaction. If I could give zero stars, I would. There are other businesses out there that will offer customer service with a good product and I will have to research some more. I sent an email to customer service and will await their response.
Products used:
None. I experienced poor customer service interaction on the phone and decided I did not want to do business with the company.
Products are garbage. I paid for 55w ballasts and they sent 35w ballasts. I emailed them to let them know the mistake and they told me that 55w ballasts cost 15.00 more.
So I have to pay for something again, after paying for it.
I plan on leaving a review everywhere, so people will see the business ethics of these crooks
Also after installing the hid kit. One of the bulbs died as soon as I turned the lights on. These people are peddling garbage?!
Tip for consumers:
Do your research before dealing with these people
Products used:
Hid kit
Difficult to work to with. Forced me to pay for shipping to get replacement headlights even though I didn't have to pay for shipping originally. I had to fight with these people. And they didn't send me my full original order. Took forever to get these headlights to begin with as well. Please take your need for headlights elsewhere. I won't be coming back. I hope they learned from their mistakes.
Tip for consumers:
Make sure if you use these guys to order the right thing the first time. Also, be prepared for unprofessional emails.
Products used:
Headlights.
Great shopping experience. I purchased bulbs during the Labor Day Sale, and I'm very happy with the price and quality of these bulbs. Shipping was fast. I found Headlight Experts on YouTube while researching LED headlight bulbs.
Tip for consumers:
Yes
Products used:
Yes
By the name of this company, I thought they would make sure you would get the right head lights. But that was a bs thought. I was sent a second set of lights that weren't plug and either so I'm out of about $105.00..
Tip for consumers:
To know if u wait on them to send u the wrong lights twice your refund time start when u get the 1st set.. and u have to pay return shipping a d shipping for the next set even if they incorrect. Buyer beware.
They have the rudest customer service ever. I got a 9005 HID kit form them a while back and they wouldn't work with my DRL's. They had me spend more money on a adapter and still wouldn't work! In the end when I asked for a refund because they didn't work they refused and said I didn't know what I was doing hooking them up and I was hooking them up correctly. Out $160 I learned the hard way because they have their reviews disabled on Google and social media. I guess they don't like owning up to being a rip-off company!
Products used:
Morimoto HID kit
HLE's customer service are quick to respond to my many many questions. They are knowledgable and fair with the prices. I highly recommend this site to anyone looking to modify/update/replace their car's lighting systems.
I ordered LED s for 3 different trucks; they recommended and sent me the same H4 to all of my needs. Non of them matched. Cheap China LED s. Bre aware.
Recieved with no instructions or troubleshooting guide. Installed in equinox. Had to disasseble whole front end. Drill out covers. Bulbs too long. Had everything hooked up. Turn on switch. No lights. Only one high beam. Removed and replaced with sylvania bulbs. Everything works fine. These people are ripoffs. Specially for over $100 bucks for nothing. Better off using my 3000 lumen flashlight as a headlight! Junk 100% junk. Experts haa. Bunch of fake wannabe, s.
Tip for consumers:
go the other way. stay clear of headlight experts Wanna-Be's
Products used:
regular halogen replacement bulbs.
Don't even think about it. MOVE ON. There are plenty of places to get headlights from. The worst customer service... EVER. When having a conversation and your vendor hangs up on you... MOVE ON
Tip for consumers:
DON"T DO IT...horrible customer service
Products used:
replacement lights for C2 corvette
I ordered headlights from headlight experts with assurance they would fit. Upon receiving them they would not fit. When I called back you could only get the new order department. The people there were rude, they were using profanity and trying to belittle me. Once I returned them they charged me a 20% restocking fee even though it was their fault I had to return them. You can not talk to customer service at all, you can only send an email. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Stay away from these people!
Tip for consumers:
Stay away
Products used:
None
Hard to believe they're still in business. Poor communication skills, unable to read and comprehend simple emails. No clue about the products they're selling.
Worst business I've ever had the misfortune of dealing with. Buy anywhere else. Repeated emails about questions I'd already answered in previous emails. They know nothing about headlights. The back and forth bull$#*! ran me through my 30 day guarantee with questions they should've been able to answer right away instead of me having to pull the information out of them.
Finally, I got the reimbursement for the defective item. I spent much more time and effort than I would have. And it's not easy to imagine how "funny" it could be if my car had burned...
UPDATE:
This store sold me two ballasts (high voltage devices for xenon headlights), which I ordered. They shipped my parcel two weeks after my payment and showed a disrespectful attitude. All that time I couldn't use my car. One of the two ballasts appeared defective; after being installed and turned on, it started burning (producing smoke and a plastic part melted). My tech decided to use one new ballast, and he had only the choice to use the old one in the second highlight. I explained the situation to the business (via email) and asked them for reimbursement and to send me a label for return. They answered that I have to send the part back to them at my expense, then they will test and replace it. I explained that I didn't need the part anymore, couldn't afford to pay for the repair again, and demanded my money back. They declined my request. So, I demand a reimbursement, I'm ready to send the item to them, but I don't want to spend money on that. Personal addition: the amount of money isn't very big, but this business is exceptionally irresponsible and disrespectful. My experience with them is terrible, and I fill my responsibility to show it to them and their potential clients.
Tip for consumers:
Don't have any dealings with this company.
Products used:
Ballast (electric part for a car).
They got my order and money 13 days ago and still haven't sent the items. I already suppose this company is fraudulent, or it is just very poor service.
USPS tracking is saying, "parcel acceptance is pending." I've been waiting for the parts for two weeks already. Nobody from the company contacted me, trying to manage the problem. I can't use my car for two weeks and not going to be able to do it some more. Tomorrow I will order the same parts from another store, and I highly recommend never to have deals with Headlightexperts!
When I ordered headlights from this company, (HID kit+relay harness) I never received the relay harness included. When I reached out to customer service they were ok, no apology or anything and were short in their response but I didn't care so long as they delivered the product I paid for. And they did. Fast forward to 6 months later and one of my headlights won't turn on. No problem, I see that they have a lifetime warranty. So I send the email explaining the situation. Day goes by, no response. So I reach out to their "live chat" and dealt with the most miserable human being I've ever encountered. Just asked a simple question of when they might respond to the email and remarked how I feel unsafe driving with one headlight, and I was met with a response of "LOL" and a sarcastic explanation of their operating hours. To be honest, I didn't look at that nor do I care what their hours are. I just know they sold me a defective product and they need to honor their warranty as soon as possible.
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