Headlight Experts has a rating of 3.7 stars from 253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Headlight Experts most frequently mention car headlights, fast delivery, and quality products. Headlight Experts ranks 33rd among Auto Parts sites.
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I've bought the LED conversation kit after having numerous issues with other headlights. These LED headlights have been the best for a few years now. Recently had an issue with one side of one of the bulbs going out and reached out to customer service. They got me fixed up instantly under their amazing warranty program. I recommend them to anyone looking for top notch headlights!
I bought these headlights and they lasted just about 2 years, I reached out to the company after seeing a "lifetime warranty" they sold me on a bunch of nonsense saying "we have a new bulb released this year and if I pay $17x2 and shipping and handling" they would send me the new bulbs in 2-3 business days as long as i leave them a "positive review" well folks after 3 emails and 3 weeks somebody from the company finally answered me and said they are still waiting on my "positive review" before they will send me the lights that they had no problem collecting my money from, so now I'm waiting on a refund because if you want a positive review have a product that's worth it rather than a product you think you can just buy a positive review and scam people...save yourself the hassle and bring your business else where
I bought headlights for my car and it was really good quality and most importantly they delivered fast thank you very much
Headlight Experts really knows their stuff when it comes to cars and lighting solutions!
I recently purchased a headlight kit from
Products used:
kozmetik
Although it may seem difficult to shop here, I realized that it is a very easy system, thank you.I love you
Tip for consumers:
Although it may seem difficult to shop here, I realized that it is a very easy system, thank you.
Products used:
Although it may seem difficult to shop here, I realized that it is a very easy system, thank you.
5 months into a new set and again bulb is out they want the customer to pay shipping for a replacement.
Products used:
Led headlights
They stopped me in town and gave me a warning because our headlights were damaged, so I found the best headlight spot and we changed it, thanks.
Products used:
What is the refund policy?
Full refund
Partial refund
No refund
Not
I ordered a set of H4666 LED headlight form them. Website stated that the item was "In Stock" which is something I look for in online purchases. Got initial email within minutes indicating what I had ordered and gave USPS tracking info. Then nothing for 3 weeks! Sent a followup email to their "customer service" asking what was up and if I needed to dispute the credit card charges. They responded that the light enclosures were out of stock but would be in the following week at which time, my order would be shipped. Then nothing for another week. Sent second followup email indicating that more than a week had passed and no headlights, nor had there been any updates on the USPS tracking info. I also inquired what "In stock" actually meant to them as the website indicator as such had not changed the entire month and also asked why I had to initiate all of the email exchanges. Got a response that my items were being shipped but no response to my critical questions. Items finally arrived after 5 weeks of waiting, but were a further disappointment. After specifically ordering H4666 headlights, what I received were H4 headlights. Though vary similar, they each sport a very different electrical connector (see photos). Sent another email to "customer service" explaining that they sent the wrong units. They responded that all I needed was a "3-to-3 adapter", that would be sent free and did I want them? I responded that I did want them sent and further indicated that H4 units were otherwise useless in an H4666 environment. After more than a week, still no adapters and still no updates on USPS tracking info. I'm no expert, but neither are these pretenders.
The installation process for my new headlights was a breeze with the help of Headlight Experts' knowledgeable technicians.
I appreciate the attention to detail that Headlight Experts puts into their products to ensure quality and performance.
The lifetime warranty that Headlight Experts offers gives me peace of mind knowing that their products will last.
I am satisfied with this store I recommend it to all of you fast delivery reliable sales opportunity
Hello, I've shopped here many times, I'm satisfied, you won't have any reliable problems, thank you, best regards
I was able to find the perfect kit for my car.
The quality of the OEM parts that Headlight Experts uses is unmatched by their competitors.
The lifetime warranty offered, by Headlight Experts is a testament to the quality of their products..
Tip for consumers:
The lifetime warranty offered by Headlight Experts is a testament to the quality of their products ...
Products used:
The lifetime warranty offered by Headlight Experts is a testament to the quality of their products.
Quality products.
Fast delivery
I have shopped here several times and have been satisfied each time.
Tip for consumers:
quality products.
fast delivery
I have shopped here several times and have been satisfied each time.
Products used:
quality products.
fast delivery
I have shopped here several times and have been satisfied each time.
Quality products about car headlights. Fast deliveryI have shopped here several times and have been satisfied each time.
The customer service at Headlight Experts is top-notch - their technicians were able to help me with the installation and any questions I had.
A very successful company in communication, they take care of you very well, delivery to the address and packaging are very good
Trust the reviews of this company on this site and stay away from these low life's. These guys are nothing but POS's. I have a 300ZX that I wanted to replace the fog lights on. I was hoping to find an LED replacement and these morons claimed to have a direct fit replacement. But what I saw on their website made me a bit skeptical, the bulb they showed seemed to big. So with nothing in their picture to scale them against and no dimensions listed, I emailed them first and asked them directly if they knew for a fact these would fit. I received a two word response, "Yes, guaranteed." So based on that I ordered them, along with a set of high beams, they were "on sale." Well sure enough, what they guaranteed to fit didn't even come close, as you can see in the pictures below. So I sent another email with a picture showing exactly what the problem was and requested a return authorization and a prepaid return shipping label. Their response was, I was welcome to return the bulbs but they do not pay for return shipping. So, I pointed out they guaranteed these bulbs fit, I have proven they don't fit, so they, not me, are responsible for the return shipping costs. Their response? "These do fit. If you wish to return, you can do so with the RMA in our previous email. We do not provide return labels."
I'll spare you the back and forth but that's when I went ballistic on them, sending them another email with pictures showing the measurements and how there is no way these bulbs fit. That's also when I informed them, now, I will also be returning the high beam bulbs also, as I want nothing to do with them.
You see, somehow they think their refusal to admit being wrong means they don't have to pay the return shipping. To get my money back asap I went ahead and shipped both the fog lights and the high beams together. And now that I have received my refund, minus 20% "restocking fee" on the high beams, I'm filling a complaint with PayPal about the return label issue. Save yourself a lot of frustration, DO NOT deal with these scammers trying to pass themselves off as "Experts."
Tip for consumers:
Do not buy anything from them, you will regret it.
Products used:
None of them. All were returned
The ease of installation of Headlight Experts' products made upgrading my vehicle's lighting a breeze.
I was hesitant about purchasing a headlight kit online, but Headlight Experts exceeded my expectations.
I love that Headlight Experts offers a lifetime warranty on their parts - it shows that they stand behind their products.
I bought the front right headlight for my car, I am very satisfied, I recommend it to those who will buy it as if it has never changed
Products used:
headlight
Called the "experts" before ordering a bulb kit. Told they would work no guaranteed! Bulbs arrived, not even close to being the correct bulbs. Called to talk to "tech support" Rudly told me, "Tech support is only via email, your order says that" and then they hung up on me!
The order receipt says nothing about tech support, only if you have a problem with your order.
"Email tech support" was in a word, worthless. No help whatsoever
Other than to say "That uses an adapter. We may have this available." From there the only thing we got back was a picture of some kind of adapter that will not work and "tech support" cannot even send a link as to how to even get the adapters even if we did want them.
To further add insult the only way to return the nonfitting kit was to get a return number from the company AND THEN THEY DO NOT PAY FOR RETURN SHIPPING AND THEY CHARGE A 20% "RESTOCKING" FEE!
I suspect that this company is a one-person operation, running out of his mother's basement!
Buy from him at your own peril!
Products used:
Someone else!
I was able to find the perfect headlight kit for my car thanks to Headlight Experts' wide selection.