Headlight Experts

Great company to purchase from and very helpful with warranties and great quality items

We purchased these a while ago and have been so happy with our purchase. Great customer service!

Great product, I've had no issues with these lights and they're very simple to install.

Headlight Experts has great products and outstanding customer service.

Very helpful, good quality product! Will continue to use Headlight expert

Lights did not fit or work after installing. They flashed and then went out. I attempting to call the tech, they told me to try again, and after not working and uninstalling again, I had to call another time, which they requested I take a video with them installed. I sent them the video of them not working, and then my lights working with other lights I had to purchase as it was not a user error. They reported they would send me an adaptor, but a month later I requested about the adaptor, and they want me to call a tech again. They will not refund or accept a return as they were installed, whether it was just to prove that they were ineffective.
HORRIBLE, DO NOT BUY FROM THEM!

Do not believe what their website states as guaranteed fit for your vehicle. Their customer service is the worst in the industry and they called the tech who attempted to install the bulbs I purchased as a novice and a liar. Beware dealing with this company as they do not stand behind their products.

Not even kidding - Do NOT Do Business with the People!

I am not an expert, so I went to the Headlight Experts to purchase replacement LEDs for my 1979 Blazer. Their product configurator was easy to use, and I ordered each of the recommended pairs of bulbs for my Blazer. Everything seemed easy and straightforward. This is where things went way off the rails.
1 - There are no instructions; no identification on the packages of bulbs; no identification on the bulbs themselves. Eventually I was able to figure it out (2 hours of trying) to get them installed. I was told by Headlight Experts 'Your Installer will know where they go'.

2 - Their configurator is wrong. I ended up with 6 bulbs extra. ($150 worth of unneeded bulbs)

3 - Their configurator is wrong again. I received 2 bulbs that didn't fit anywhere

4 - Their configuration is wrong again. I received 4 bulbs that were the wrong base / wrong size for the application

5 - I received 1 defective, amber turn signal light bulb. Asked to return when I called and was hung up on.

6 - After several calls and emails, 'Paul' emailed me back. Said to call in and ask for him so we could talk through it.

7 - Called and asked for Paul and was immediately treated extremely rudely. I think asking for Paul is a signal to ditch the customer as they are likely seeking a return.

8 - Called and asked for Paul again, was told he wasn't available. I asked how to reach him and they said call back in an hour. I called back in an hour and they said he wasn't available and to call back in an hour. I started to ask if there was anyone else I could speak with and was hung up on mid-sentence

9 - Called and asked for Paul again (next day), and same exact thing happened. Not avail / call back / hang up on call mid-sentence

10 - I emailed Paul asking for return of the 8 bulbs. Waiting on answer.

Chris

I had a shipping error and they would not even let me talk when I called. They talked over me, were very argumentative and would not answer any questions. No assistance whatsoever in remedying a misdelivered package.

I worked with this company for 3 months to get the LED bulbs to work in my 2022 RAM. After many phone calls to support and a litany of emails they said I needed to had a module for my RAM which after waiting a month never came. I returned the bulbs and asked for my money back. Their response was that they do not refund for "used" bulbs. They won't work in my 2022 RAM (they turn off) and they wont refund my $300.

I confirmed with them three times the year, make, and model of my car and that they were sending the correct item. It took weeks to arrive. Finally when it did, turned out not to fit my car as was confirmed by my mechanic. Sent it back and they still refuse to give me a refund. Do not recommend.

They advertise as "Direct Fit With No Modifications necessary" Their lights require modifications and they will not offer a full refund. They will claim you are an amateur and don't know how to properly install them. DO NOT BUY!

I bought a led head light kit and the product did not work with my truck and the company didn't stand behind their product. I even tried a module that they insured would make my lights work and it made them worse. After that the company would not stand behind their 100% guarantee even after I had to spend more money on a module they insisted I needed. Would not recommend this company and their products.

I bought a set of H7 headlights for my Mercedes sprinter van. The website said they were compatible. I received them and they were not. I sent an email and they said "You need these adapters" so I ordered those. They were good enough to share a video of how to use the adapters. That was wrong anf didn't apply to my product.

Then, the adapter broke. A "manager" called me. He said "yea, those adapters are hard to use on that van, you should buy this other brand"

Then they wouldn't refund the cost of their adapters that didn't work and broke.

Not experts, at anything.

Were delayed in shipping my bulbs by two weeks, then bulbs did not fit my vehicle, I mailed them back, only too be told the return period had expired. Rude customer service rep (Paul), resorted to raised voices and personal insults to defend his refusal to return the bulbs. A company that isn't totally embarrassed by such conduct is a company you don't want to deal with.

Great upgrade to the stock halogen lights. Plug and play was really easy to install. Lights are positioned well and aren't like those lights that you see in your rear vision mirror. Positioned low toward the road and bright! Build quality of the led was great aswell worth the purchase!

Stay far away from this place. Rude beyond measure, liars, cheats, and condescending as they just assume you'll be stupid and not fight for return of their utterly garbage product. Not going to pass inspection in almost any state. Beam pattern... there isn't one... it's like a cheap flashlight and that's as good as it gets. Paul is professing to be an expert with "5 years experience" in the field... 5 years is not an expert and barely a journeyman status in any such profession... and he is as big of an A as I have ever come across. You can't find out the lights won't work until you try them, after which point the company says you can't return them. They are not legal in most states and their site just blatantly lies about that. Stay away... or just send your cash to a charity instead.

I wish I would have reviewed this company far more thoroughly before buying. They have multiple incident reports with the Better Business Bureau. The headlights are not actually DOT approved. They are notorious for sending out products that have already been used and proven to be faulty. Their own customer service said the product was garbage and that they would never use it but will not issue a refund for the lifetime warranty. Customer service is known to curse at people even while being recorded.
After spending weeks exchanging over three faulty products and a few hundred dollars troubleshooting we are done. They refused to honor the lifetime warranty or issue a refund. We will not get the money back but hope to warn other customers!

My order did not come with an invoice and the bulbs were clearly not the 5000 lumens I ordered however i was only able to determine this once the lights were installed in had a very apparent blue tint to them. The products have no labels on them or the packing so it is impossible to confirm this. I have been dealing with customer service for two weeks now and they keep stringing me along without fixing the problem. DO NOT purchase through them. I think it worth paying more for quality and wish I never ordered through them.

I know from experience these are cheap waterproof connectors. There are many points for wire corrosion and failure in this kit on the salt covered winter roads where i live. Silicone seals on the connector side and open to elements on the back side where the copper wire is crimped to the pins. I probably just wasted $100. I should have done more research before purchasing. I might risk installing them on my work truck after sealing all the connectors

I contacted them about a headlight I bought which worked intermittently and this was their actual response:

"You're trying to tell a company that does this for a living that we're wrong.

Sorry you're too thick headed to listen to an experts opinion.

Don't quit your day job.

- HE
"

I received a headlight set that would not work and the refused to take it back citing their policy on no returns if opened. These are the most dishonest rude company I have ever dealt with. See BBB complaints on this company wish I had checked before wasting my money. STAY FAR AWAY

The product is terrible. Their bulbs can't be clocked, meaning you can't control the direction of the beam. Ever meet a car whose lights are blasting you in the face? It's bulbs like this company sells. 1) they're junk 2) you will get no option to return them once you figure out they're junk. Do not buy from them. You will regret it.