Headlight Experts

Wrong product sent and no responsibility taken by the company. I should have read BBB reviews about the guys (seems like a 1 man show) inability to speak to another human.

Avoid these people at all costs! I bought Four sets of headlights. Two separate orders. After the first order, that I needed desperately, arrived late after paying for fast shipping, I could not use the bulbs as I had to get replacements immediately for a trip. I returned the bulbs within 30 days as advised by headlight experts. They took 20% off of my order. $40! For restocking. After sending emails wanting to talk to them regarding this issue, I never heard from anyone. I finally called and spoke to someone at headlight experts who couldn't of been Nastier or more sarcastic! I was absolutely stunned talking to this guy on the phone. He even LAUGHED? Insane.
By the way, these are not just plug-in play lights. You have to do some extra steps to get them to fit on some models.
Nice business tactics! Nice to see that this is the new way to conduct business and screw people over!

I started waiting and incredibly fast delivery was provided, not only that, but they were extremely helpful by providing information support with their expert teams, I have shopped three or four times from this company, a very reliable company.

After making an order and payment to these clowns I received confirmation and a shipping confirmation.

So far so good. We needed these lights for a trip in the mountains.

After two weeks I notice that they sent me shipping information but it never left their premises.

What the hell?

Why send shipping information if you don't have the item in stock?

I ordered from another vender and had it within 2 days.

Don't do business with these people.

I don't know what's wrong with people anymore but just had the worst customer service ever. I called to ask a couple of questions about the low beam lights I was looking at on their website and the guy I was talking to started shouting over the phone about how good their lights were and not to question them and they would work on any vehicle. Then he hung up on me. So never made it any further. You just lost a customer that didn't even try out your product. Good job

LED Kit came in last week, everything seems to be in order. I installed them, they did not work. No problem, they sent a new package to me with the correct fitment. Everything works perfect now. Thank you Headlight experts!...

Bought an HID kit for my Dodge Ram, came in a week, which is decent ship time, can't expect them to be like amazon I guess! The bulbs fit perfectly, and I am very satisfied with my purchase. A+ Would recommend to friends and family.

Purchased their H13 Hi/Lo Dual Beam LED headlights. First issue was trying to get the order shipped. After placing the order, I received an email 2 days later saying it had shipped. In reality, nothing shipped because it was not in stock even though the website continued to claim it was. I finally received the product 3 weeks later (not 2 business days as the website claims). The lights themselves actually work great, but after I dealt with the shipping fiasco, the "expert" on the other end of customer service insists that the LED panels must be oriented vertically (12-6) in the headlight housing. Doing so resulted in a horribly spread out, washed out dim light. Can't even call it a beam. As soon as I clocked them horizontally to 3-9, I got a bright, focused horizontal beam, just what I had hoped for. Tried to explain that to the "expert(s)" but they refused to believe or listen. Customer service needs a real expert. They don't know their own product.

Poor quality lights, does not fit, not plug and play that they claim. Customer service is quick to respond but never seen a customer service reps so rude and with the lowest IQ possible. They cannot fix the issue or knowledgeable to fix, instead they make up huge lies, and blame it on the user. Even after exchanging tons of photos, wasting several hours to work with them, they still claim the parts fit. When finally returned, they kept the 20% restocking fee for lights that don't fit.

Went thru their online ordering process for my specific make and model. Got everything they said I needed and items would not work. No instructions or troubleshooting material came with the product. After emailing them they said I 'm not eligible for refund because items had been installed. Good luck with this company.

Can not call customer service. Chat response is idiotic. Email is non responsive. Here is as suggestion. When your headlights don't work it's kind of an urgent issue. Waiting for an email response is stupid. I bought the parts locally and fixed the defective part. Lifetime warranty useless.

It is a business that sells car headlights. It provides information and support to its customers with its expert team. Quality products about car headlights. Fast delivery I've shopped here a few times and I'm satisfied every time. Comments should be made in English. No need to add photos.

I'm doing a full restoration on a 1995 cummins. The initial interaction was awesome and informative. I received my headlights and when I removed them ( after waiting 2 weeks) from the box I knew why they were so cheap. The install was basic. Problem is they use plastic on plastic threads. Not good! My headlights stripped immediately trying to install them. This company refused a refund. Completely unacceptable. DO NOT USE THIS COMPANY!
I found headlight revolution and they are amazing!
So no headlights, no refund... no response. They offered to fix the part that stripped. Silly people I'm not waiting another 2 weeks for a plastic part that stripped. This company is not what it claims.

Ordered what I was told would fit my truck. Was wrong size. Returned to company and they charged me restocking fee 20%. When I called questioning about the bulbs being wrong size they argued they were right size. Explained they don't fit and said you returned them so you are charged restocking fee even if wrong size. Terrible customer service argumentative, rude. Then manager gets on phone tells me nothing we can do for you. Recommend not using th em they are not experts.

This company a scam and a joke with the worst customer service I order my headlights got the wrong one called the company gave my order number were I was told I f up up they don't make mistakes and got told to pull up I give you 10k if you can prove we are wrong. Hung up on multiple times and kept saying I f up when I asked for a refund. This company is trash the people who work for it are trash reported to the bbb due to their customer service lack of care and lack of wanting to help do yourself a favor and use anybody else but them I personally switch to lasfit used them before told them about this experience with headlights experts said no worries if anything wrong call us and we will fix it, unlock headlights experts that just says I'm harassing them for asking for a refund and telling me to go f myself again highly recommend not wasting your money nor time with this scam of a company I rated one star because that was the lowest I could rate I would have gave negative 5 stars if that was an option so headlight experts don't take that one star as positive because it not you clowns

Can I give more than 5 stars? Wow, every part of this experience was fantastic. From the friendly and helpful customer support agent, to the FREE Shipping, and the fast ship times, and the kit installed easily and worked perfectly. Indeed I will buy from them again for my other car!

I received a poorly packed, but undamaged package, however a terminal of one of the H11B bulbs was broken.
I contacted customer service and was instructed to return the item, for testing and replacement.
I also questioned that the LED chips used were not as advertised, this was never addressed.
The bulbs were returned at considerable cost, which I also queried, ignored again
One of the replacement bulbs was similarly damaged.
I more closely inspected and found that the terminal was merely soldered to the pcb board trace, which resulted in being easily damaged. I've been a technician for over 40 years, I've been able to repair and strengthen with some epoxy, hopefully it will last a while.
Poor design and construction, poor packaging and customer service. Look elsewhere.

Stay away from this company. Their customer service was argumentative and rude. Their product are off the shelf housings made in China. The housing didn't fit my car. They told me I had aftermarket headlight buckets. I compared my buckets to NOS buckets. They are the same. They charged me a 20% restocking fee. I bought only after they told me it would fit my car. Spend your money at another seller.

I ordered a set of headlights, simple order. Said 2 day shipping, figured at least 5-7. It said they shipped in 2 days but didn't. Had to email several times to get information. Said they had stock problems. Was told it shipped a week later and won't be here for another week. Never will order from them again.

The website says "no modification needed" but you will probably need extra parts not listed that will require modifications to your car. I wanted to return the product and they would not let me, pointing to the return policy. When I said that the website was misleading I was told "I didn't understand the product". Extremely rude to deal with and I filed a complaint with PayPal.

I purchased a HID conversion kit for my cars headlights. Only the high beam bulb was HID not the low beams, which you use the low beams 95 percent of the time. So what I ended up with was basically a halogen bulb that was the same brightness of the original OEM bulbs. The whole reason I purchased this kit was because my lights were not bright enough. I spent a little over $100 for this kit and they are not willing to refund my money, very shady company not to mention the quality of the kit was not good, i.e. Loose connectors cheap wiring. Save your money and buy from someone else. The smaller bulb is the low beams.

Headlight Experts. Let me tell you about this pieces of sh*t. One it was Christmas present so keep that in mind, 1st issue never received the spare lights that got paid for. Won't send the lights cause we didn't report it within 10 days even tho it said online they were on back order at Christmas time! One has a short in the box, the light works! But flickers turns off BC OF A SHORT IN A WIRE and they said need relay box it's voltage issue. So I don't recommend their fancy led blue lights. Life time warranty they advertise. But won't fix the issue!

Here's how their lifetime warranty works, number one you have to email them then by the end of the day they'll respond to you. Number two they want you send back your headlights bulbs to them (you pay shipping) or upgrade and pay another amount. So lifetime warranty sucks, it's cheaper to buy them at a store or going to Amazon to buy them, I'll never buy from them again.