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Heartland America has a rating of 3.0 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Heartland America ranks 73rd among Discount Shopping sites.
The rep I spoke to was very helpful and understanding. I didn't understand what the overweight shipping charge was all about. I had purchased the ELITE member and I thought I would be getting free shipping on everything and I found out that was not the case. The sign up for the ELITE member wasn't very specific about what it actually covered. The excellent rep that didn't have any foreign accent that I couldn't understand was a BIG plus! Hire more people like her!
Bought a snow blower from Heartland America for $27.99. Called manufacturer &was told that it was refurbished so 2 yr warranty no longer valid. New would have been $21. Add in Catalogue didn't mention that it was refurbished.
I bought a coat from here and it was very cheap looking and to small. I returned it with no problem.
I order the pet parade pet steps on Nov 23rd. Got email on Nov 26th and 27th saying it was shipped. Both emails had different tracking numbers. Called on Dec 4th asking where it was and the lady I spoke with said I should get it by Monday Dec 10th at the latest. It was delivered today, Dec 6th, after contacting their shipping partner, Newgistics, cause it had been sitting 2 hours North of me since Nov 30th. Newgistics transferred my order last night to USPS.
Tip for consumers:
Be wary of their shipping and refunds as there are a lot of bad reviews for this company on the BBB website.
Products used:
78561 Pet Parada ZB8261 Pet Steps
I initially made a purchase of merchandise on July 2nd. I returned that same merchandice on July 18th because it it arrived damaged. I was recently told that Heartland America received that damaged merchandise on August 24th and that it would take another 2 weeks to process my refund. This is going on 2 months and I still have not received my refund. The customer service is horrible, this company's handling of refunds and exchanges are horrible and I suggest if anyone reads this to run away!
This company has the worst customer service I have ever experienced after my call was answered after 45 minutes they disconnected me and then I tried to unsubscribe from their mailing list and it wouldn't let me this company is an insult to be called AMERICA
Tip for consumers:
Don't expect quality customer service if needed
Products used:
None
Hi Lee, we are very sorry that you were on hold for that long, and the call was disconnected. Customer Satisfaction is very important to us, and we would like to make this right. We would like to give you $30 in rewards to use on your next purchase if you would be willing to give us another chance. You can email us at reviews@heartlandamerica.com for direct assistance. We hope to hear from you soon!
Return items and the supervisors do not return your repeated E-Mails nor do they call you back. Unethical business dealings! Hence, Rep tells you to call the manufacture, you have a hard time getting through to them so I had called back to Heartlandamerica.com and REP states that it is "OUT OF THEIR HANDS"! GIVES YOU AN E-MAIL TO CONNECT WITH A SUPERVISOR AND I receive NO Reply?
Its a horrid experience doing business with them and even worse having to deal with the horrendous companies they work with
Hi Rachel, we are very sorry that you had a bad experience doing business with us. We have made amazing changes to our products, customer service, and policies to improve our customers experience with our company. We would like to offer you $30 in rewards to make this up to you. Customer satisfaction is very important to us! Please email us directly at reviews@heartlandamerica.com to get the rewards applied to your account. We hope to hear from you soon!
Bought some stacking silicone containers on-line. Shipped next day, received two days later. I love them.
Good quality-super happy
Products used:
Silicone containers
We really appreciate the positive feedback! Thank you from the Heartland America Team!
Heartland America has a great variety of products at prices that are cheaper than other sites. 10/10 recommend!
Tip for consumers:
check site for new coupon codes
Products used:
electric toothbrush
I purchased an item from the website and to my surprise I get and email from a representative telling me that if I subscribe to the "FREE GROUND SHIPPING" called "ELITE GOLD" FOR $19.99/6mo. That I would receive a credit for $8.99 and $5 coupon on the next order. On my next order surprise! I'm told I missed out on the 20% because I didn't SUBSCRIBE to the "VALUE CLUB" $29.99/1yr. I responded to the email that I've already subscribed to the "ELITE CLUB" by definition is SUPERIOR to all other groups but not the case HERE! So instead of initially offering me the best subscription to the "ELITE/unVALUED" customer, this entity/corporation chips away at you pocket! Instead of offering a "ELITE/unVALUED" customer the full array of subscription/club benefits at clear designated price points and the brake down there of, BRIAN & SCOTT are instructed to chip away at your pocket instead of being upfront! Very disappointed with this method of soft sales I guess I would have to call it! Almost forgot… Scott couldn't make an adjustment on my second order for the $5 coupon but if I subscribed to the "VALUE CLUB" plan I would get a refund of $4.80! If you'd opted to set me up on the "VALUE CLUB" plan for an additional $10, that's an easy sale! Nope, not the case!
Tip for consumers:
Don’t get sold on the first subscription that’s offered, they’ll email you about another on your next order! Just be upfront with the offerings/subscriptions… just my opinion!
Products used:
1st order ~ Dual Function Turbo Car Cleaning Kit
2nd order ~ Cuisinart Smart Stick
*Just got the email that it’s “SHIPPED” via ground shipping! ($19.99/6mo.)
We are very sorry that you had this experience with your yearly memberships. We do offer various memberships, so that the customers can get the best discounts. Please email me directly at reviews@heartlandamerica.com then I can assist you directly. Thank you for your feedback!
I have found some good buys here and some others that did not turn out so well. So, shop carefully.
Gain trust and grow your business with customer reviews.
Heartland America is a world-class catalog and internet company providing quality products at value prices. Our mission is to delight our customers through product, price and service.
Heartland America® opened its doors back in 1985 with a mission of providing quality goods at affordable prices. As the years have passed, our catalogs have gotten bigger and our customers have repeatedly made us a success. Our list of valued customers is now over 4 million and grows every day. Even though our size has grown, our commitment to our customers has remained.
We have become a world-class Catalog and Internet company providing quality products at value prices. We are proud of the large selection and low prices that have made us famous. Our online showroom not only offers thousands of items to choose from, but also provides a quick and easy way for our customers to shop.
The Internet is filled with companies who offer deals too good to resist. Rest assured, at Heartland America® we are merchants who know how to locate great products and offers from around the world. With over 16 years of experience, we have the experience necessary to provide brand names to our customers. We are constantly searching for the newest electronics, highest quality appliances, and comfortable apparel so our customers can be assured of the best selection possible.
Our size and strategic alliances with famous brand manufacturers help us secure the best deals on the products you want.
Only the best names and the best products here! Get your order in a hurry! Heartland America's® sophisticated order processing system and on-site warehouse mean you'll receive exactly what you've ordered - fast! With over 70,000 square feet in our warehouse, the chances are that what you order is in stock. We ship over 250,000 packages per year, demonstrating experience that few Internet companies can match.
At Heartland America®, our customer's satisfaction is very important to us. If you are not completely satisfied with an item you've purchased from Heartland America®, you may return it within 30 days* for a full merchandise refund. Some restrictions may apply. Our customer service representatives are always on duty. For information on Return Authorization call 1-800-229-2901.
Hi John, we are very sorry that you received a damaged item, and that it took so long for you to receive your refund. Great customer service is very important to us. We have made amazing changes with our products, customer service, and policies. We want to offer you $30 in rewards in your account for you to use on your next purchase. We hope you give us another chance to make this right. Please email us at reviews@heartlandamerica.com to get those rewards added to your account! We hope to hear from you soon!