Hebeos UK

Unfortunately, the photos on the website don't always match the product. This meant disappointment and concern regarding the look and feel of the dress. I also find returning the item is rather more difficult than I would have expected, when buying online.

I have not had a reply, other than a ticket number. So I await their email with the return form.

The dress arrived with several flowers off, leaving huge holes on the dress. They would only let me return it if I paid for shipping, which was half the price of the dress. Horrible quality and customer service.

Offered ridiculous solutions when the problem was faulty and all their fault.

I was concerned after reading some of the views but the dress is as beautiful as in your website. I would say the dress comes smaller than standard sizing so I would definitely look at the sizing guide. My daughter is a size 10 but the sizing says she should fit a 14. I went with the 14 and it just needs a nip and tick to fit so I'm very pleased I went with the guide on sizing. Colour is as per the sample shown. My daughter tried an almost identical dress to this in a prom shop and it was double the price. Great dress, great service. Thank you

Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.

Having bought the dress, I was wary about the standard size I had chosen not fitting me. I decided to send an email to customer service, who promptly assisted me in providing the right details to customise the dress. I do wish the size chart on the website was less confusing, but I am so grateful for the quick, helpful and considerate customer service.
I struggled to track the dress. When it arrived, the dress' condition was okay. It was quite creased. I think that may be due to the way it was packaged. Part of the fitted material in the lining of the dress also seemed quite out of place, but I was able to push it where it was supposed to go. This is likely due to the packaging as well.
Overall, I am quite happy with the dress.

Very prompt and quite clear communication. Responded quickly to my query and helped me to provide the right information.

My experience purchasing from Hebeos deserves a 8 of 10. Some of the accesorios on the dress fell in the first opening… and part of the dress inside is not sewn. Otherwise, they provided a confirmation of my purchase as soon as I placed my order, and they gave updates until they shipped my order with a number to track the package. The packaging was well done. I would purchase again, but would like to see improvements in their quality control.

I sent a mail query which has not been answered. I have had to make a guess about the custom sizing and the hem length as your website is not clear. When the dress arrived it appears to have a long train which was not clear from the pictures. As the dress is for ballroom dancing I am rather disappointed.

Wish there were more reviews on this dress! But overall the dress is very pretty and just like the picture the only issue I have is I ordered them in sizes far to big for my daughter.

Happy to have received a rush order on a last minute elopement wedding dress. Couldn't be happier with the style and custom measurements being spot on!

Unfortunately i was unable to even try my dress on because the dress had a very awful smell. It smells like fishy garbage. For the price i paid i expected much better.

Absolutely amazing customer service experience, I was really surprised when it arrived but upon opening it the quality is just amazing, I just need to make a few alterations and then it will be perfect.

I am thrilled with the quality of the bridesmaid dresses. The shipping and delivery was a lot quicker than expected. The dresses are beautiful and very flattering but everyone did have to size up one or two sizes so be aware as they are small made.

If you are buying dress with no alteration, it's fine and only if you intend to keep the dress.

I bought the dress with alteration to dress length. They shortened my dress 10cm extra and if thought it was their fault, they wanted me to pay for return label to China and take responsibility of return until it is received in China. Only when they receive the item in China, they will inspect the dress condition and process the refund excluding intial shipping cost and return cost.
I have raised claim section 75 with my credit card company to get this sorted. No matter what I say, they don't budge and keep insisting I return the item to China and they do not have UK return address.

They don’t understand how return works when fault is their end and keep referring to their return policy. Return policy does not state return is to be done to China address but they still keep sending the link to their return policy trying hard to profit off the situation.

I was a bit worried as the wedding was due a month after the arrival of the dress, but I had nothing to worry about, the dress was perfect, no need to make changes to it.

They always answered my queries very fast, thank you so much

The dress I bought was not upto standard, looks good on the site but when delivered the dress was not good, couldnt even wear it, sent an email to complain but no reply

Sent an email but no response yet

Thank you so much. Need to order your size customised. I can not wait till my dress on my wedding day. I was so much worried about my order because I saw the dress just in the picture. I read all the comments and followed the suggestions about customising the size. The dress is beautiful. I would not expect the dress for a low price to be so good 🌟.

Updates and tracking info provided. No delays, arrived well packaged. Product is as described and shown in picture. Very true to size

I'm glad I found the website. I feel really excited about what my dress will look like on me. I will really appreciate a quick delivery as my wedding is in 2 weeks!

Very dissatisfied, I ordered a dress, the size was not ok, I sent her a lot of emails to send me a return label and I always got the same answer, if I return, she takes 15/% for return verification, I have to pay the return cost. …he was offering me discounts etc….

Fantastic prices beautiful quality my only fault was it would never let me track my order so didn't no if I was going to receive it or not

Lots of beautiful bridesmaid dresses in lots of styles and colours. However we ordered 5 all in "dark green". One was a different shade to the others when they arrived and on contacting them they said it was due to the differing materials. But all the dresses were chiffon. They say they will accept returns for colour mismatch - however they charge a fee for returning, and you have to pay shipping on top of this. So a big chunk of the refund is taken by that. They did offer me to keep the dress and offered me 60% off another order. However I don't have the confidence to order another with the wedding only 5 weeks away as there will be no time to plan alterations etc if needed.
The other 4 dresses we have received are lovely and sizing is good.
I would use hebeos again for other formal dresses, but I wouldn't recommend for bridesmaid dresses when you want the colour to be an exact match.

Charged for returning dresses despite the colour mismatch being their fault. Also would have to pay return shipping fees myself which would be expensive. They did provide me with a 60% code which I am unlikely to use now

The dress arrived earlier than expected. The quality is unreal & the fit is perfect!
Service was immaculate start to finish

The dress I ordered was even more beautiful in person! This is why I have ordered many times before as well.