• Bookmark

    Hebeos UK

Hebeos UK

Write a Review

Overview

Hebeos UK has a rating of 3.5 stars from 1,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.

  • Quality
    1089

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 60%
Positive
93
Neutral
11
Negative
51
View ratings trends

Instant Feedback

2,168 reviews

27
See all photos
How would you rate Hebeos UK?
Top Positive Review

“Definitely above expectations”

Kelly B.
12/24/24

I was a bit worried as the wedding was due a month after the arrival of the dress, but I had nothing to worry about, the dress was perfect, no need to make changes to it.

Date of experience: 12/14/24
See positive reviews
Top Critical Review

“Sizing is completely inaccurate”

Jessica L.
11/27/24

Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.

Date of experience: 11/17/24
See critical reviews

Reviews (1,168)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (105) prom dress (88) wedding day (17)
Thumbnail of user andreal1275
Canada
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I love the dress. I was a little scared because of others reviews but i am shocked. Love the dress so much!

my dress arrived late but it came a couple days later

Reason I chose this business:

It had beautiful dresses

Reason I chose this product:

I needed this dress for prom and i felt like this one was the one for me!

Service
Quality

Date of experience: June 4, 2024

Thumbnail of user janep340
GB
1 review
0 helpful votes
  • Send Message
May 25th, 2021
Verified purchase
• Updated review

Dress colour is just as shown on website and arrived on time and looks lovely. Rather disappointed that our request regarding the length has obviously not been read so need alterations and the packaging was not good either but guess that was due to cost.

Reason I chose this business:

Custom made dress- what's not to like?!

Reason I chose this product:

Chosen for granddaughter’s Prom and she loves it.

Quality

Date of experience: May 25, 2021

Excellent experience
May 5th, 2021
Verified site experience
• Previous review

Excellent experience. Looking forward to receiving dress. Many thanks

Reason I chose this business:

Custom made dress- what's not to like?!

Date of experience: May 5, 2021

Thumbnail of user deliar71
Canada
1 review
0 helpful votes
  • Send Message
June 2nd, 2023
Verified purchase

We are still waiting for our order to be ship.It says it will arrive Apr 25- May 2 but until now we're still waiting and badly needed it for my daughter's graduation next week.

Service
Quality

Date of experience: May 3, 2023

Thumbnail of user lylerastagarhbmoh
Ohio
4 reviews
2 helpful votes
  • Send Message
April 1st, 2024

After I ordered my items they arrived in very good package and very good condition… I was able to use my coupons and points which made my purchase much cheaper.

Date of experience: March 30, 2024

Thumbnail of user mariama99
GB
1 review
0 helpful votes
  • Send Message
September 15th, 2021
Verified purchase
• Updated review

Hebeos was really easy to use, they answered emails promply. It only took 2 weeks from order to delivery of 3 dresses for my 9 year old daughter. The dresses were well made and a great fit. I was very pleased!

Reason I chose this business:

I liked the dress that I ordered on the website and I'm glad I ordered.

Reason I chose this product:

Because it was the one my daughter liked.

Quality

Date of experience: September 15, 2021

Easy to use website!
August 24th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I liked the dress that I ordered and I hope it will look like the picture when it arrives

Date of experience: August 24, 2021

Thumbnail of user juliem500
GB
1 review
0 helpful votes
  • Send Message
November 12th, 2018

Do not let you return, disgusting, shouldn't be allowed surely this is illegal. Ordered a dress for my daughter doesn't look half as nice as the online one and doesn't even fit but they will not give me return details basically said NO what a shower of scammers seriously I have never dealt with such inadequate as in all my days

Date of experience: November 12, 2018

Thumbnail of user marlynt8
Canada
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

They aren't even acknowledging that I did not receive my order. I got package with one dress out of 4 ordered and paid for!
I an claiming fraud on this site if no one answers me within 24 hours

Never got a response
They are saying I received package but there was only 1 dress out of 4 in my package

Service
Quality

Date of experience: May 5, 2023

Thumbnail of user sharonh1478
GB
1 review
0 helpful votes
  • Send Message
July 14th, 2021
Verified purchase

Ordered wedding shoes and they're absolutely beautiful. But box was damaged and came almost flat packed Definitely threw about on transit, dints and creases in the shoes. Thankfully they were satin so I took a hair dryer to them to get out the creases. Which mostly worked. Recording another pair would have been to no benefit as I'm sure they would have arrived the same way. So product beautiful just maybe packaging could be improved for international sales

Reason I chose this business:

Large selection

Reason I chose this product:

Beautiful exactly what I wanted

Quality

Date of experience: July 14, 2021

Thumbnail of user alpanan
GB
1 review
0 helpful votes
  • Send Message
June 10th, 2019

Bought a prom dress from for 134 pound when opened the parcel was shocked to see that the material was disgraceful and size didn't fit my 16 year old. Immediately asked them to return and refund it's been 3 weeks but only email I get from them with new queries, no action taken. I am not frustrated and would now bever buy fron them. My daughter is so disappointed as she has her prom on 7 th July where she has to now wear something cheap as I can't afford another costly dress

Date of experience: June 10, 2019

Thumbnail of user joannem178
GB
1 review
0 helpful votes
  • Send Message
December 18th, 2018

My daughter saw a dress she liked for her prom and wanted to order it, when it arrived the quality really wasn't as good as the picture and when I emailed for a return address only got responses about going to local dressmaker and read their returns policy. Horrendous I cannot believe they will not allow returns they keep giving you different options then the timescale has run out to return anyway. Appalling, conning teenagers as my daughter used her own money for this as she was so excited and didn't want to wait. Please do not use and pass on how awful they are she's lost over £100 and by reading the other comments she's not alone

Date of experience: December 18, 2018

Thumbnail of user dawny46
GB
1 review
0 helpful votes
  • Send Message
June 22nd, 2021
Verified purchase

Size guide very good, dress fits like a dream - we deducted 5cm from the finished length we wanted (which was a couple of cm off the floor) but dress still touches the floor in high heels! Not to worry, looks amazing and my daughter is delighted as it's for her prom. Overall very happy with quality and service!

Reason I chose this business:

Found image of dress on internet search, which was just what we were looking for.

Reason I chose this product:

Dress was perfect shade of green my daughter wanted. I thought it was excellent value for a made to measure dress!

Quality

Date of experience: June 22, 2021

Thumbnail of user ilaydao
GB
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

The website Easy to use, not that complicated at all and the dress came faster than I thought, the dress what a perfect fit and to be honest I thought it was going to be a yellowish colour not it came out the colour I wanted

Reason I chose this business:

It had the dress I wanted

Quality

Date of experience: May 8, 2023

Thumbnail of user maggies195
GB
1 review
0 helpful votes
  • Send Message
July 29th, 2021
Verified purchase

The two piece arrived within expected time and was sent by Royal Mail tracked. The outfit itself is beautiful and well made although the waist in the skirt is a little loose (I chose custom made). The packaging for delivery, however, was completely inadequate! It was only contained in an opaque zip lock plastic bag and then a grey plastic bag. As a result the outfit arrived very creased! The skirt contains many layers so if I have to steam it to remove creases it will be a massive job.

Reason I chose this business:

My daughter found her dress on the site.

Reason I chose this product:

It was my daughter's choice.

Quality

Date of experience: June 29, 2021

Thumbnail of user donniel63
Canada
1 review
1 helpful vote
  • Send Message
December 27th, 2022
Verified purchase

Most disappointed I ordered the mermaid V neck you sent some $#*!ty wrong dress has ugly peach on top of you say your going to provide the dress $#*! advertised then do! Dont go pick what ever the $#*! you want! To me this is a scam and never got what you said you where selling there is no reason for this other then $#*!ty low life scammer piece of $#*! who ruined us and our wedding day 27 days away thank you for being the $#*!ty loser scammer lier!

Reason I chose this business:

Because I think your honest seller but bull$#*! lier ruin our special day you big scammer $#*! thief's take our money

Reason I chose this product:

Trusted you never again believe what the $#*!ty scammer sell you lie lie lie your $#*!ing $#*!s now have to try to rush find a new dress give me my $#*!ing money back and shove your white peach dress up your $#*! $#*!ing lieing pieces of $#*!

Quality

Date of experience: November 27, 2022

Thumbnail of user evap126
GB
1 review
0 helpful votes
  • Send Message
June 9th, 2021
Verified purchase
• Updated review

I purchased my daughter a dress, sent her measurements, when it came it was massive. Not to her measurements at all very disappointing. I have messaged them I have emailed them to return or discuss but I've had no response, don't waist your money with this company

I have messaged
I have emailed
But no response
So there is no customer service

Reason I chose this business:

The products looked lovely & sounded like a good company, but don’t be fooled & don’t spend hundreds of pounds

Reason I chose this product:

The dresses look lovely & great that I thought they made them to your measurements. Don’t purchase, they are quick to take your money & there’s no customer service

Service
Quality

Date of experience: May 10, 2021

Do not purchase from this shop
June 9th, 2021
Verified purchase
• Previous review

I purchased my daughter a dress, sent her measurements, when it came it was massive. Not to her measurements at all very disappointing. I have messaged them I have emailed them to return or discuss but I've had no response, don't waist your money with this company

I have messaged
I have emailed
But no response
So there is no customer service

Reason I chose this business:

The products looked lovely & sounded like a good company, but don’t be fooled & don’t spend hundreds of pounds

Reason I chose this product:

The dresses look lovely & great that I thought they made them to your measurements. Don’t purchase, they are quick to take your money & there’s no customer service

Service
Quality

Date of experience: May 10, 2021

Thumbnail of user donnac3080
GB
1 review
0 helpful votes
  • Send Message
December 15th, 2023
Verified purchase

No words can describe how upset and worried I am about this purchase! Not received the wedding dress I ordered and not had any explanation or reply to any of my emails! Gutted

Completely ignored by this companY

Service
Quality

Date of experience: December 8, 2023

Thumbnail of user emmag523
GB
1 review
0 helpful votes
  • Send Message
October 11th, 2022

The most disgusting, unethical company I have ever ordered from.

Ordered a dress for my daughter and it came. The zip was slightly faulty and the dress doesn't fit.

I put in a request for a refund and label. It was declined and told to go and pay for seamstress to fix it.

After emails back and forth and continuously requesting a refund because they have a 'hassle free' 14 day refund still they are refusing to give me my money back. It has been nothing but hassle.

I was the told the dresses are made to order - well are they? I see no evidence of this on the website.

All I want is to send the dress back and get a refund. And most importantly my money back.

Not only is this unethical but it's breach of contract and again the law.

It has now got to the point where I have had to report this company and taken legal action.

Still no refund…

I would avoid at all costs

Service
Value
Shipping
Returns
Quality

Date of experience: September 11, 2022

Thumbnail of user caroleannt2
GB
1 review
0 helpful votes
  • Send Message
July 20th, 2022
Verified purchase
• Updated review

Ordering online was very easy - hoping the delivery and dress are as smooth. Go direct to the Chinese website - we had assumed quality control on made to measure garments if through Hebeos this did not happen at all. We now have a made to measure dress that is seriously missized and can't safely be worn.

Zero response

Service
Quality

Date of experience: June 20, 2022

Just fraudulent
May 31st, 2022
Verified purchase
• Previous review

Ordered dress made to measure. Bottom half good. Top half of dress far too large ( seriously big!). They do not take returms of made to measure even when they have made the incorrect size ( ie not made to measure). Zero customer service. After chasing they agreed to 20% refund. They said to paypal - but we had paid with credit card. When questioned they repeated again paypal... guess what no refund. PLEASE DO NOT USE THIS COMPANY.

Tip for consumers:
Do not use the site !!! Do not go for made to measure- only buy if you are the exact size of one of their standard dresses. Do not believe them when they say they will refund - it really just is not true.

Products used:
supposedly full refund - but this is just not true

Service
Value
Shipping
Returns
Quality

Date of experience: May 31, 2022

Thumbnail of user myrnah53
Spain
1 review
0 helpful votes
  • Send Message
May 6th, 2023
Verified purchase

I'm very dissatisfied seen as I haven't received the two dresses despite paying extra money for faster shipping so disheartening for my daughter as one for her ty ball and never received it

I got a reply few days later but factbis never record the dresses which cost me near 300 euro

Reason I chose this product:

For my daughters ty ball

Service

Date of experience: April 6, 2023

Thumbnail of user sallym370
GB
1 review
0 helpful votes
  • Send Message
July 30th, 2020

I've bought 2 wedding dresses with the intention of picking one and returning the other. The dresses were terrible and they won't give me the returns address. It says 14 day no quibble returns. The obviously know the stock is poor so they break the law by not upholding the 14 day returns policy.

Date of experience: June 30, 2020

Thumbnail of user margareth1939
GB
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase
• Updated review

Returning item was not easy and still haven't been refunded, but my other dress has arrived now

Fine, just a couple of hiccups along the way

Reason I chose this business:

Beautiful dresses at excellent prices great quality

Reason I chose this product:

Dress looked gorgeous and was exactly how it looked

Service
Quality

Date of experience: July 11, 2024

Ordered this dress previously in a 16Need an 18Beautiful...
May 31st, 2024
Verified site experience
• Previous review

Ordered this dress previously in a 16
Need an 18
Beautiful dress

Reason I chose this business:

Had my dress delivered (too small) so ordered bigger size gorgeous dress

Date of experience: May 21, 2024

Thumbnail of user mubir1
Canada
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

Extremely dissatisfied with my purchase. This is an online purchase and for such a formal purchase customer should be given more opportunity to return an item. Comparison online and in person is totally different but this company refuses to take back product as they believe their website is well displayed with rules.

Quality

Date of experience: December 19, 2022

Thumbnail of user maggik3
GB
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

I bought this beautiful dress for my wedding in September its a little small on the back by about an inch so I am dieting to get in it, as its soooo lovely!

Reason I chose this business:

My daughter was looking and said it was a good site

Quality

Date of experience: May 26, 2023

Thumbnail of user ramonad89
GB
1 review
0 helpful votes
  • Send Message
March 4th, 2023
Verified purchase

If you are not a mannequin, do not order any of the dresses. I order one dress from them, and unfortunately didn't fit me well. I request a refund and I was asked for evidence that the dress is not fitting me well. I even went to a professional tailor to see if she can make on my body, and unfortunately was nothing to be done. Therefore after 5 days of delivery I request to return the dress and refund, but the answers from Hebeos was a voucher of only 70% of the value, which I can use for other dress from there Website and which will not fit me... practically to close my mouth. I nicely declined that offer, based on the previous experience and after I send them pictures to justify my refund request. Unfortunately they don't care that the normal people are not having the mannequin sizes. They are not answering on my email and they definitely didn't give me the opportunity to receive my refund.
Please save your money, time and energy... they are way better company in UK from where you can receive a proper customer service and your refund as pe UK law.
On the attached pictures you can see the Hebeos explenation, if you as a customer will be happy with that then go for it and waist your money.

Tip for consumers:
Avoid to order from Hebeos, save your money.

Products used:
Dress.

Date of experience: February 2, 2023

Thumbnail of user sophier54
GB
1 review
3 helpful votes
  • Send Message
November 10th, 2019

Please please please do not order from this site it's terrible customer service! We ordered a dress when it arrived it did not fit rough horrible materials, so we requested a refund, and they denied me of one, was unhelpful, and told me to take my dress to a local tailer to have the changes done! I was so cross, I'm still arguing now with them, if any body out there made there order using a credit card contact them they will help you, Barclays credit card has refunded me and they are investigating them.

Date of experience: November 10, 2019

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!

Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

How do I know I can trust these reviews about Hebeos UK?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Hebeos UK?