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Hebeos UK has a rating of 3.5 stars from 1,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.
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2,168 reviews
I was a bit worried as the wedding was due a month after the arrival of the dress, but I had nothing to worry about, the dress was perfect, no need to make changes to it.
Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.
Hebeos is fantastic the quality is amazing and the outfits are so beautiful. The only thing is I ordered 3 dresses but the 2 had corsets in them, which I had no idea. These two were very tight and did not look right but the third dress was so beautiful fitted. And am keeping this for my wedding day
The customer service was fantastic I can not fault it. They got back to me straight away and have been so supportive throughout.
Star rating and reviews
They looked beautiful
Date of experience: July 15, 2021
Ordered a prom dress for my daughter. After reading some external reviews I was dubious about the standard of dress we would receive. I can say it has exceeded expectations. Ordering was simple, I ordered a standard size dress and measured my daughter, went for the bigger size of her measurements. Really pleased with the fit, we will only need to take the length up.
The colour is beautiful and just as it says. Delivery was quick and tracked. Overall I would recommend this site.
There was more variety and prices were cheaper from shops.
It was the style of dress we had been looking for in a reasonable price range
Date of experience: June 8, 2021
When I found this dress I was so happy and excited to get it, waited 3 weeks for the dress to come 1 day before the event that I needed to wear it for only to be extremely disappointed. The dress had unknown white stains and smelled like someone's UNWASHED P*SSY or rotting fish it was absolutely disgusting made me want to throw up. I ended up having to spend $78 of my own money to ship this horrible dress back. DO NOT BUY FROM THIS COMPANY! Save your money
A bunch of $#*!s who are money hungry and difficult to work with I had to spend $78 out of my own wallet to ship the dress back that originally costed me $200
I saw so many good reviews and thought I would get a good quality dress, I know realize that all they’re good reviews are either fake or bought.
The photo they used to advertise the dress on their website looked beautiful too bad when the dress came it looked nothing like it
Date of experience: April 7, 2023
Originally I could not find the swatches on the website, I emailed them, they got back to me straight away, explaining how to order them, have been brilliant. Once sent out was a good speedy delivery. Good sized swatches too.
Brilliant, responded straight away.
I need one dress, the best ones I've seen have been Hebeos.
I like mulitple dresses and am picking from two colours, need to know which colour works better with which fabric.
Date of experience: May 16, 2021
The website is easy to navigate through. However, I was not pleased with my order. The dress did not fit despite the fact that measurements were taken and the size was chosen carefully. I have emailed sales support and have been waiting for a response for 4 days already.
I had sent an email about the dress not fitting and wanting to get a refund. After a day, I had gotten an email back asking for proof that I received the dress and that it did not fit; I took photos and explained what problems I was having with the dress. It has been 4 days and i'm still waiting for a reply.
Has a good variety of products.
It was just what i was looking for, it caught my eye.
Date of experience: June 6, 2022
We were a bit apprehensive after reading both good and bad reviews but decided to order. Although we received no update after placing order, suddenly after a few weeks had a posted notification. We were half afraid to open the parcel when it arrived but no, the dress looks amazing. So glad we went for the next size up after measuring, fits perfect.
Wedding dress purchase
Loved the design
Date of experience: February 27, 2021
Wedding dress purchase
Date of experience: January 28, 2021
I am yet to receive my dress. Payed for express shipment. Regular shipment would have been here already and when asked about my shipment I was told that is on its way and please be patient..
I was told that the item is on its way.. but paying extra for faster delivery was pointless I guess.. not sure when I'll get my dress if I will.. got a tracking number but can't track it..
It looked pretty on pictures
Date of experience: April 27, 2023
It's nice dress, ordered size bigger to leave the room for alterations. I need it little shorted and tighter around the waist also front panel needs to be narrower. Overall, good quality dress. Similar to one I tried on in shop.
Looked at online page.
I like the dress. I knew that that stile will fit me.
Date of experience: November 22, 2022
Product arrived and was really pleased with the quality dress was absolutely stunning and fit perfect, would definitely recommend measuring before picking size, daughter usually a 8 but came measuring a 10
Replied back to email by next day
Price is amazing compared to high street shops and quality is as good.
Bought dress for daughters prom and she fell in love with dress, loads to select from in selection of colours
Date of experience: May 21, 2021
Was a bit dubious, as never ordered from this company before, the order process was very simple and the dress has arrived a lot early than expected. The dress is beautiful but not what I was expecting, it is ALL sequins yet the picture doesn't give that impression, thought it is extremely beautiful
The dresses looked stunning and at great prices
My daughter chose it, the style is exactly what she needed
Date of experience: June 16, 2021
We were a bit wary ordering a prom dress on line but we gave it a go and my word the dress fits my daughter perfectly. It's beautiful!
Really easy to order, only took 3 weeks to arrive but it was custom made to size so really pleased with the whole experience. Thankyou
My daughter saw the style on the website and loved the dress.
Very classy and beautiful design for a prom dress
Date of experience: May 6, 2021
I purchased a dress in a standard size 8, to try on and it didn't fit how i wanted it too. I then contacted customer service about a return and they will not allow me to return it as they are claiming it is custom made when no measurements were asked or taken.
Date of experience: February 16, 2022
Dress is lovely but not as expected. Sleeves are slightly puffed which wasn't evident on the photo, and it will need some alterations (which I expected anyway)
To be fair for the price it is good quality however if i could possibly have shopped around and had the budget/funds I'd have shopped in store rather than online
Overall look of product was what I was looking for
Date of experience: June 22, 2021
My daughter Kelly tried on around 40 wedding dresses last year for her wedding in June this year then I found you're website, kelly found the one! When she saw her dress she was delighted, it was perfect and no alterations needed!
It popped up on my daughters FB page. And she saw what she was looking for and we’re happy with the company reviews.
It was my daughter Kelly’s choice and was what she had been looking for since last august.
Date of experience: March 16, 2021
If the dress was for myself I'd send it back. Unfortunately my daughter loves hit. There are parts of the dress where the seams are coming away, the straps are poor quality and the adjusters on them are a flimsy cheap looking plastic. I need to take it for alterations.
It was the dress my daughter wanted for prom
Date of experience: April 19, 2021
I ordered this dress which was made out of the cheapest, most synthetic looking fabric. The sewing around the waste made it pucker and puff out on the chest. So I decided to return it. Well that is when the drama began. Hebeos tried to do everything to frustrate my right to a return. They will email once a day only to slow the process down. They will not give you the return address but instead try to negotiate an amount for refund should you keep the dress. So for about 2 weeks I was emailing daily asking to return the dress and get my right to 100% return, and they were constantly saying we'll give you 20% refund to keep it, 30,40% etc right up to 70%. I got fed up and took the 70% but you should insist on the return address and right to 100% refund. I was so infuriated with the way they obstructed a return that I would never shop here again and would strongly encourage others not to as well.
Dreadful. The worst. As described above, they pulled every trick in the book to prevent my right to a return.
I liked the look of the dress
I liked the look of the dress
Date of experience: September 16, 2021
There was no way to confirm what colour the dress was in the picture or basic details like where the zipper is because there is only one front on shot. Please supply sufficient details so the customer can make informed decisions.
Date of experience: August 27, 2021
I did email this company initially to see if finance options were available at all and unfortunately there weren't, but as the price was amazing it didn't take me long to save up and finally get the exact same dress that I had ordered before from else where, but it never arrived. This is the only place where I could get that same dress I had fallen in love with before and it came very quickly indeed
After a few of my friends recommended them, I had a look on the website and found the dress I was looking for
The dress i chose just ticked all the boxes I had, it was a mermaid/trumpet gown with a low back. I had ordered this dress previously but never received it, then I couldnt find the exact same dress anywhere except here, so I jumped on the amazing value for money to get the dress I had previously ordered but never received
Date of experience: June 10, 2021
I ordered a dress for my daughter's leaving ball. It arrived with loose string and the main bead in the middle of the dress missing. I reported it straight away, expecting to be able to send it back and get a refund or a replacement. I was offered 10% discount, but that was no good as I could not replace the bead and it was so obvious that the dress could not be worn. I explained that according to their terms and services they had promised to refund any faulty or damaged goods. Not the case. After 2 months emailing, nothing. This is a fraudulent site that pretends to be in the UK, but is in fact in China and they will not replace or refund anything, their fault or not. Stay well clear!
Date of experience: July 17, 2019
I have nothing bad to say from start to finish hebeos has been easy quick reliable I was concerned buying a dress online but I don't regret this decision fantastic and such a beautiful dress
Date of experience: May 11, 2023
I was very dubious ordering given the mixed reviews online but to my delight was extremely happy with the order!
The dress is stunning and fits like a glove! (Ordered a size 10 and measurements are true to size).
This order was a test to check the quality…will now be ordering 5 more dresses for my bridesmaids
Lots of dress choices that are affordable
Wanted to give my bridesmaids a little sparkle… the beading in the dress is the perfect. It’s a beautiful dress
Date of experience: November 16, 2021
The quality of this Dress for the prices is very poor. I don't have time to return and re order or I don't have the money neither as shipping was also £30 which is extortionate. So not very happy in honesty
Looked like quality clothing
Looked amazing in pictures
Date of experience: May 29, 2021
I would never purchase from this company again. The image shows light pink/blush pink, but nope it is hot bubble gum pink. Sizing is not correct and fit is not flattering.
Bride selected
Bride had requested
Date of experience: April 1, 2023
It was a smooth transaction from placing the order to receiving our item, everything about our order is beautiful and so well made, great choice and service for a Prom occasion.
Date of experience: June 20, 2023
Placed an order for a dress not realising it was coming from CHINA and not the UK.
Never received my order and still waiting for.my refund.
Totally ruined my wedding day.
They took houts/days to reply and was no help at all
This is not in the UK it is in CHINA if I knew it wasnfrom China i wouldn't have ordered.
False advertising
Date of experience: June 25, 2023
Long delivery, expensive delivery for a colour swatch (£15) colour swatch looks like it's been put together by a child with cellotape. Material looks cheap. And most of all the colours in the swatch are numbered rather than actual colour/shades that are advertised on the website therefore can't actually match up. Complete Waste of money
Reasonable and dresses look nice on the website
To pick my bridesmaid colours
Date of experience: October 29, 2022
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