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Hebeos UK has a rating of 3.5 stars from 1,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.
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2,168 reviews
I was a bit worried as the wedding was due a month after the arrival of the dress, but I had nothing to worry about, the dress was perfect, no need to make changes to it.
Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.
Bought a prom dress for my daughter. Delivery was slow, dress was poorly made and packed terrible. The dress was creased it was unwearable.
Like others when I asked to return the dress Anne from customer services told me the dress had been hand made so I couldn't return it! When I replied to say it hadn't been made to measure it was a standard size 6! After numerous messages they still insisted it was hand made so cannot be returned! What a load of rubbish
Date of experience: April 20, 2020
Bought a dress but they sent the wrong size and did not reply to emails regarding returning.
Very poor and no customer service at all. You cannot contact them AT ALL!
Date of experience: February 21, 2019
I ordered from this site over a month ago and the item still has not arrived. Now wish for a refund and they are refusing
Cheap product and beautiful looking vowns
Loved the style
Date of experience: December 12, 2023
I ordered this dress for my wedding, payed extra for faster delivery which was meant to be 16th of July, but then got to the point that got changed for 19th of July which is so close to my wedding day which is on 24th of July. But the worst thing was that my dress got stuck at the customs and cost me extra €131 to get it through them, plus it was so stressful as time is ticking and had to even contact director of customs to get it sorted ASAP. Got my dress eventually on 22nd of July. Dress is lovely and everything is looking gorgeous apart from boobs cups to high and slightly to small so had to rush to the sewing place to get it altered ( took them cups out and got same colour bra with see through back strap). So all good now thank god. But far more expensive at the end and so much not necessarily stress.
Beautiful dresses on the photo and good reviews.
Loved that dress
Date of experience: July 22, 2021
No issues at all, great service, great prices.
Absolutely love my dresses.
I chose Hebeos as I didn’t want to spend a fortune on a dress. There is an amazing range of dresses at great prices.
I fell in love with these dresses as soon as I saw them. Great price and reviews were all good.
Date of experience: June 4, 2024
My daughter found this dress online and reading the reviews I was so unsure but she was insistent so I ordered the dress. We chose custom fit as she didn't slot into the sizes on the chart.we ordered on the 9th may and it arrived on the 26th. And it fit perfectly. I wouldn't say its exactly like the photo but it's very very nice.
Prices are really good
My daughter fell in love with the dress on the photo
Date of experience: May 29, 2021
My daughters prom dress arrived sized perfectly and looked even better than we were expecting. My daughter is thrilled and already talking about why she needs to get another dress!
Excellent reviews, ease of ordering and quick promised delivery
It was my daughters dream prom dress
Date of experience: May 10, 2021
Order came after a few weeks. Quality of dress seems good. Will order more shortly
Saw the dress online and liked it
Liked the look of it
Date of experience: May 28, 2024
Lots of choices
Beautiful dresses
Lots of excellent reviews
So happy with the whole experience
From choosing the perfect dress, ordering and delivery no hassle, excellent service.
Loved selection and fantastic choices of beautiful wedding dresses.
Date of experience: July 16, 2023
Do not buy from this company. Chinese fraudsters. They will take your money and not offer return/refund.
Disgusting, unhelpful no returns, wasted my money. I have a wedding dress I cannot wear.
I wish I hadn't wasted my money. I now have a wedding dress I cannot wear or return as they refuse return.
I wish I hadn't given this company my money,
Date of experience: August 8, 2023
Easy to order on the website and everything is straightforward, lived it. Will definitely order again xx
The only place I found the dress I was looking for.
The bride chose it
Date of experience: February 12, 2023
Not as shown in picture. Very disappointed. I will not recommend them to anyone based on my experience. Value not for the price paid.
Recommendation
Date of experience: June 28, 2023
Only ordered swatches,came as requested in the colours I wanted.
Looking for a dress
Only swatches
Date of experience: June 4, 2024
Exactly what I wanted. Exceeded my expectations. Excellent quality. Made beautifully.
For the prices they offered and the range of dresses.
Exactly what I had been looking for
Date of experience: June 4, 2024
Great dress. Looking forward to getting the bridesmaid dresses from here too.
Love the dress
Date of experience: June 4, 2024
Thank you from suppling measurements to receiving perfect fitting beautiful dress was just under 3 weeks. Am so pleased with the dress.
So much choice
Took a long time to choose dress as there is so many styles to choose from.
Date of experience: February 26, 2023
Shopping experience very good. Dress arrived earlier than expected. Lots of beautiful choices. I did get phishing messages stating I owed duty.
I got 1 reply but didn’t receive a second reply
My daughter saw this dress.
My daughter chose this dress
Date of experience: May 10, 2023
Very easy and informative website. Excellent customer service and the dress I received was lovely and really good quality. Shipping came within 14-21 days advised xx would definetely recommend x
Saw it on the internet and prices are very reasonable
The colour and style I wanted were available
Date of experience: August 23, 2021
Saw it on the internet and prices are very reasonable
Date of experience: August 3, 2021
I must admit I did panic somewhat when reading the reviews - at the slightest delay in transit I was immediately on my phone and had a list of backup dresses on standby...
I also messaged customer service a couple of times, trying not to but obviously fretting - they were kind and patient with me and gave me the information I requested in a reasonable timeframe.
I needn't have worried. Aside from a few days with no updates, the tracking was pretty informative and I knew where my package was most of the time. I was able to sign up for tracking updates and this helped set my mind to rest! The dress arrived and was beautiful; not too scrunched up, turned inside out to protect the delicate folds. I think there's not all that much difference between white and ivory; something that varies between vendors and not Hebeos' fault.
Considering that these are copies of other dresses these guys do a lovely job - mine has swathes of organza ruffles that must be a real pain to sew in and it just looks gorgeous, the fitting was perfect as I went for custom size (which doesn't cost extra!).
Can't wait to put it all together and look like a princess on my wedding day, thank you so much
They were super patient with me when I freaked out after reading some bad reviews - I made sure to send some love as I’m sure they get a lot of grief! Customer service is generally not a pleasant job so I really feel and have respect for people who do it properly. Really pleased with everything ❤️
Price is what reeled me in!
The picture looked lovely and the option to have custom sizing for the same price was a no-brainer!
Date of experience: May 21, 2021
Was quite sceptical when my daughter wanted to order one of the Prom dresses (made to measure). I was wrong! It arrived and it fits her beautifully. Thank you.
My daughter said so
My daughter chose it
Date of experience: May 24, 2021
Very amazing experience from shipping to delivery with full tracking notifications
Because I saw the dress I wanted for a long time and dresses were very reaaonable
Because I absolutely loved my wedding dress and that was the dress for me
Date of experience: June 2, 2024
Fantastic service and my daughter absolutely loved her dress
Great styles to choose from
Date of experience: June 3, 2024
Communication and swift delivery was excellent. We were contacted as my daughter had not completed measurements correctly and if they hadn't it would not have fit her.
Excellent
My daughter found this site as it had a dress she wanted.
It took her a long time to find one that she wanted and had to be the right shade also. The fit was complementary to her figure
It was the style and colour that was wanted.
Date of experience: June 19, 2022
Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!
