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Hebeos UK has a rating of 3.8 stars from 1,165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.
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2,166 reviews
I placed my order and was kept informed every step of the was when it went to tailoring when it had been shipped I even messaged as my number number was missing off parcel they sorted that tomy dresses arrived earlier than I thought it would it is beautifull it fits like a glove and so we'll made so much quality for such a small price thankyou for my perfect winter wedding dress
Unfortunately, the photos on the website don't always match the product. This meant disappointment and concern regarding the look and feel of the dress. I also find returning the item is rather more difficult than I would have expected, when buying online.
Material is cheap, however the customs sizing was accurate
Date of experience: August 17, 2024
The dress arrived with several flowers off, leaving huge holes on the dress. They would only let me return it if I paid for shipping, which was half the price of the dress. Horrible quality and customer service.
Offered ridiculous solutions when the problem was faulty and all their fault.
I thought it was reputable. I was wrong.
Looked gorgeous.
Date of experience: August 19, 2024
Unfortunately i was unable to even try my dress on because the dress had a very awful smell. It smells like fishy garbage. For the price i paid i expected much better.
Date of experience: September 20, 2024
If you are buying dress with no alteration, it's fine and only if you intend to keep the dress.
I bought the dress with alteration to dress length. They shortened my dress 10cm extra and if thought it was their fault, they wanted me to pay for return label to China and take responsibility of return until it is received in China. Only when they receive the item in China, they will inspect the dress condition and process the refund excluding intial shipping cost and return cost.
I have raised claim section 75 with my credit card company to get this sorted. No matter what I say, they don't budge and keep insisting I return the item to China and they do not have UK return address.
They don’t understand how return works when fault is their end and keep referring to their return policy. Return policy does not state return is to be done to China address but they still keep sending the link to their return policy trying hard to profit off the situation.
For its reasonable price and alteration service
Liked the dress design
Date of experience: August 4, 2024
Very dissatisfied, I ordered a dress, the size was not ok, I sent her a lot of emails to send me a return label and I always got the same answer, if I return, she takes 15/% for return verification, I have to pay the return cost. …he was offering me discounts etc….
Date of experience: July 10, 2024
The dress I bought looks nothing like the picture and I am not able to wear it I am currently trying to get a refund which is proving difficult even though I ordered a standard size I won't be making another purchase.
Instead of a full refund I have been offered 13 % refund for a dress I can't wear
The dresses looked gorgeous but that's not what I recieved
It was what I was looking for
Date of experience: July 24, 2024
Easy to order and not to long for delivery, I was kept informed via email when it was dispatched and when it when it due to arrive
Date of experience: September 27, 2024
Very happy with my experience, dress is true to size, looks like picture and arrived before estimated arrival
Searching the internet, had the dress I liked
Chose the dress as appropriate for a registry office wedding
Date of experience: August 20, 2024
First time we have used heboes my mum had 8 weeks to find a dress I showed her this site and find her dream dress x
Dress looked amazing on model we were a bit unsure has we never used the site Before well happy
For my age and has 8 weeks to find my wedding dress I saw it on here and purchased it
Date of experience: August 14, 2024
Hebeos has very great customer service and are very accommodating and helpful with everything I needed help with.
Wonderful, very helpful!
I loved the dress I seen!
For my wedding
Date of experience: August 4, 2024
My items have not arrived. I have contacted hebeos but no one has replied to me!
No reply was received
Date of experience: September 15, 2024
This time the size is parfait than the first dress i bought be fore, good quality.
When i bought my first dress was deseapoint because the dress doesn't fit me we make a deal to keep the dress and to buy another one for half price for the dress for the dress i bought before.
Because the dress i saw online was good and class
Because it nice
Date of experience: September 22, 2024
Easy on line site...lots to offer at very reasonable prices
Lots to offer
Date of experience: December 2, 2024
Really happy with dress lovely on and a great fixing would 100% recommend..
Seen in a magazine
I choose the dress as I really like the look. Of the dress ams how it sat on the model
Date of experience: November 20, 2024
Great customer service from Vivian. The dress arrived just on time.
Vivian was very helpful with dress alterations and tracking the delivery
The website had great dresses
I liked the design
Date of experience: November 23, 2024
Fabric is extremely poor quality. Did not even bother to try it on.
Photos looked beautiful on the models
Looked beautiful and good quality
Date of experience: November 7, 2024
2 dresses received which were both faulty very bad quality and not made properly - been trying for 2 weeks to return these to no avail - will probably have to take them to the small claims court to try and get a refund would not recommend this company to anyone
Terrible experience- just keep trying to fob me off with a small discount and advising me to get dresses altered at a tailor which is impossible given the faults and fitting of the dresses
Online shopping looked good
They looked much better in the photos than the very bad quality that arrived - would not recommend this company to anyone
Date of experience: June 5, 2024
Online shopping looks good
Date of experience: May 1, 2024
Again beautiful dress. Good communication. Good price. Dress worth money. Xx
Found perfect dressxfor my daughter prom.
Date of experience: September 24, 2024
Hebeos is very efficient,i received my parcel intact and very nice.
Your products are of great quality
Because you had the dress i wanted.
Date of experience: August 20, 2024
Company refused to give me a refund within my right to 14 day return a refund due to none of the bridesmaids dresses fitting. This illegal, and the fact that they charge a restocking fee is also illegal. Do not shop with this company.
They are purposely ignoring my emails and refusing refund.
I liked the look of the dresses
Date of experience: June 7, 2024
Date of experience: May 15, 2024
Requested refund and was initially refused. Then offered 30% refund. An absolute disgrace
Absolutely terrible no customer service at all. I would never use or order anything again, not would I recommend
Needed for an occasion
Needed for an occasion
Date of experience: August 14, 2024
Not very good,the sizes are all over the place and product is not like the picture
Date of experience: August 15, 2024
Found my dream dress on here! I measured and it fit perfect to a T! I am so excited to wear it and can't wait for my wedding day!
Seen it online with good reviews!
Great quality for a great price
Date of experience: July 12, 2024
Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!
