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Hebeos UK has a rating of 3.7 stars from 1,167 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.
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2,168 reviews
I placed my order and was kept informed every step of the was when it went to tailoring when it had been shipped I even messaged as my number number was missing off parcel they sorted that tomy dresses arrived earlier than I thought it would it is beautifull it fits like a glove and so we'll made so much quality for such a small price thankyou for my perfect winter wedding dress
Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.
The zip is faulty on the back of the dress and no good. Also it is very hard to speak to someone to get the dress returned and refunded
Service not great. Keep getting passed between different online contacts
Date of experience: July 24, 2023
The dress is just perfect. My daughter picked it for her prom and is over the moon. The quality of the material and craftsmanship is exceptional.
My daughter choose it for her prom as we could not find the time to visit a store due to limited opening hours.
The dress is extremely classy and elegant in a way that is formal without being OTT
Date of experience: May 4, 2023
Was kept informed of every stage of the process and the quality of the dress is fantastic and can't wait to ware it
In the UK, lots of designs to choose from, price, and quick delivery service for a bespoke dress
Loved the colour and design and it had pockets
Date of experience: June 14, 2023
Very pleased with the order. Dress just like the picture and good updates throughout the order and shipping process.
Price and dress choice.
Daughter chose for her prom.
Date of experience: May 10, 2023
From ordering to delivery was exactly 3 weeks for a custom made dress faultless and kept in contact at all times would recommend
My sister used it last year
I just fell in love with the dress
Date of experience: December 4, 2023
The whole process of choosing, ordering and receiving was easy. I was kept informed of each part of the process.
The website was easy to use and there was a lot of choice
Date of experience: August 10, 2023
The dress came is a beautiful dress, but on further inspection of the dress i noticed a stain on the dress
Not reply to message yet.
Nice dresses
Needed s bridesmaids dress
Date of experience: April 25, 2023
Good customer service and arrived earlier than expected beautiful dress but not quite the same as I thought. Diamonds a lot bigger than i thought. Beavau
Responded quickly and sorted my request out.
Because good customer reviews and some beautiful dresses
I wanted something different for my wedding.
Date of experience: July 9, 2021
The experience with Hebeos could of been much better than what it was i think the company needs to have a better understanding of their custmers and communicate with them.
I sent four email in regards to the order and each mail was ignored untill i got in touch with resolve and that was the only time Hebeos replied to me.
I thought was of a poor standard.
My Granddaughter chose Hebeos and i supported her with the choice that she made.
My Granddaughter chose this product for the school prom.
Date of experience: June 12, 2021
Ordered for a wedding outfit not suitable as sizing is very small despite measurements being checked before ordering
Looked good
Date of experience: July 3, 2023
The dress was totally different from what I ordered on Hebeos. It feels like I was scammed. Not satisfied at all.
I am disappointed
I am disappointed with the product. Not satisfied at all. Hebeos scammed me. Products totallly different from what I ordered.
Date of experience: December 6, 2023
I ordered 2 colours of chiffon, the order came through quite quickly and can now decide which colour to choose.
I was looking on the web site and saw this outfit and I really liked the look of it. Read the reviews and have decided to go ahead and order the dress.
Date of experience: March 26, 2023
I love this dress. It fits perfectly and is made to a very high standard. Beautiful in every way. Arrived well within the estimated stated time.
Classic clothing that caught my eye on line.
Completely my style of dress for a special occasion. I particularly liked the way the neck was shaped, adding elegance to what is a beautiful dress.
Date of experience: March 18, 2023
Fits perfectly with my daughter. Really thought that this is a scam, but nope… the product arrives on time and exactly looks like what we ordered.
Nice dresses and affordable.
Date of experience: April 11, 2023
I didn't get a confirmation email or anything even after contacting them twice but there were updates on the website
i heard nothing from anyone i had no confirmation email and no replies when i asked about my order until it was out for delivery
My friend ordered a dress first
I like green and it looked cute
Date of experience: August 20, 2023
Good company. Great choice of dresses and accessories... there was a problem with flight delay from China so please keep that in mind when you order your dress.
Short response. Next time please try to reply with more sufficient answer.
Great choice of dresses and reasonable prices.
I was looking for a First Communion dress for my daughter.
Date of experience: May 9, 2022
I ordered a wedding dress from Hebeos as I wanted to try a few styles before choosing. I checked their returns policy which seems simple enough, they even promote their excellent customer service and easy return policy. I had no reason to suspect it would be otherwise. The dress came and was fine but it wasn't the style I wanted so I contacted customer service for a return. They asked for photos of what was wrong with the dress. I explained that nothing was wrong, I just didn't like the style and wanted a return. They insisted I send photos which I did and was then informed the dress fitted well and, "please will you keep it?"
I said no, I want a return. I was then offered 5% of the cost as "compensation" and the utterly ridiculous request of, "please will you keep it?" was repeated.
I'm actually flabbergasted at the level of customer service and the fact that I am having to enter into a full negotiation/fight with this company to return a wedding dress I simply do not want to wear on my wedding day.
So basically do not order from Hebeos. They will steal your money.
Date of experience: July 9, 2020
This dress was so beautiful on. I had so many compliments.
Quality and price
Date of experience: May 14, 2024
I ordered a prom dress for my daughter and once the dress was here, it was not only very cheaply made, it wasn't what he had asked for. I emailed, took the pictures they requested and explained it was all wrong. They wanted me to find a tailor and have it done to what we needed and they would issue me 10% of amount of dress to compensate! I explained this was not an option, to please allow me to return dress less shipping charges, and they simply stopped responding! Now I am out the money and have less than a month to find a dress. I don't have the means to afford this, but can not and will not allow my daughter to miss her prom. Please help spread the word. Do NOT DO BUSINESS WITH THIS SHADDY COMPANY!
Tip for consumers:
DO NOT USE THIS SHADDY COMPANY
Date of experience: March 25, 2018
Very disappointed and daughter upset that she couldn't try on a prom dress that she really fell in love with
No answer regarding the delivery
Looked like a nice site
Beautiful dress
Date of experience: May 5, 2023
The custom sizing is all wrong to what we ordered, 2 diamanté fell off when I opened the package and they're the wrong colour completely, really really angry
Date of experience: February 23, 2022
My experience has been fabulous with Hebeos I received the exactly same dress as it was pictured its even more beautiful in person and I am really pleased with my dress.
My customer service experience was really good.
I chose Hebeos because it had the type of dress I was looking for and it also had reviews with real customers who bought dresses from them who gave some great reviews.
I chose this dress because it ticked all the boxes that I wanted in my wedding dress simple but still beautiful.
Date of experience: June 11, 2021
Ordering was easy and the products turned up on time
However they were not as described and I cannot get a response to return these items
Come on Hebeos this is not good customer service!
They have not sent me my returns paperwork but instead just want me to fill in a survey come on Hebeos I need a returns number and paperwork
Date of experience: June 15, 2021
Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!
