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    Hebeos UK

Hebeos UK

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Overview

Hebeos UK has a rating of 3.8 stars from 1,166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.

  • Quality
    1087

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Positive reviews (last 12 months): 60.4%
Positive
93
Neutral
11
Negative
50
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2,168 reviews

27
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How would you rate Hebeos UK?
Top Positive Review

“Beautiful dress”

sue l.
11/15/24

I placed my order and was kept informed every step of the was when it went to tailoring when it had been shipped I even messaged as my number number was missing off parcel they sorted that tomy dresses arrived earlier than I thought it would it is beautifull it fits like a glove and so we'll made so much quality for such a small price thankyou for my perfect winter wedding dress

Date of experience: 11/5/24
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Top Critical Review

“Disappointing”

V T.
9/26/24

Unfortunately, the photos on the website don't always match the product. This meant disappointment and concern regarding the look and feel of the dress. I also find returning the item is rather more difficult than I would have expected, when buying online.

Date of experience: 9/16/24
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Reviews (1,166)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (105) prom dress (88) wedding day (17)
Thumbnail of user tarliahp
GB
1 review
0 helpful votes
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April 20th, 2021
Verified purchase

Seamless transaction, quick delivery, good quality, dress delivered not identical to picture but close enough.

Reason I chose this business:

Unbeatable price

Reason I chose this product:

It was my dream wedding dress

Quality

Date of experience: April 20, 2021

Thumbnail of user sophieb162
GB
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

Great service easy to use no problems at all very helpful if you was unsure on anything quick and fast delivery

Reason I chose this business:

Because they only ones that had the perfect bridesmaid dresses I wanted for my wedding

Quality

Date of experience: August 6, 2021

Thumbnail of user chipom3
GB
1 review
0 helpful votes
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April 20th, 2021
Verified purchase

Evrythng was ok except that I did not get an email telling me the items are on the way so I can track them but all is well I received my parcel

Reason I chose this business:

Nice dresses

Reason I chose this product:

I liked the product at that price

Quality

Date of experience: April 20, 2021

Thumbnail of user melh154
GB
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

Very disappointed and daughter upset that she couldn't try on a prom dress that she really fell in love with

No answer regarding the delivery

Reason I chose this business:

Looked like a nice site

Reason I chose this product:

Beautiful dress

Service
Quality

Date of experience: May 5, 2023

Thumbnail of user athinak9
GB
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

I liked the dress and the material, it fits nicely

Quality

Date of experience: January 25, 2024

Thumbnail of user sharonh2877
GB
1 review
0 helpful votes
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January 31st, 2024
Verified purchase

Took a while to arrive but very disappointed with it when it did arrive

Not happy that I have to lose money on the dress because I didn’t like, I have placed orders from different sites and never ever been told I wouldn’t get a full refund, I will not be ordering anything else ever again

Reason I chose this business:

I liked the look of the dress

Reason I chose this product:

For a wedding

Service
Quality

Date of experience: January 24, 2024

Thumbnail of user annar4776
GB
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

Updates via email and didnt have to wait long for delivery. The quality was good. Great choice of items and the colour of material was beautiful.

Reason I chose this business:

Looking online for good value bridesmaid dresses that come in a range of shades as my bridesmaids are all different shapes and colours one dress would suit all so i was happy that hebeos offered such a range

Reason I chose this product:

To keep within my colour scheme and compliment my bridesmaids shapes and skin tones

Quality

Date of experience: September 9, 2022

Thumbnail of user mirandaw96
GB
1 review
0 helpful votes
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December 16th, 2021
Verified purchase

I waited far longer than advertised and missed the occasion I had bought the dress for. However, now the dress HAS arrived and I really do love it.

Just automated responses

Service
Quality

Date of experience: November 16, 2021

Thumbnail of user konstantinosl6
Greece
1 review
0 helpful votes
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June 16th, 2021
Verified purchase
• Updated review

The dress was beutiful but despite that i bought it in a custom size it was bigger than expected but over all it looks pretty

Reason I chose this business:

Cause of the nice dresses lol

Reason I chose this product:

Cause it was beautiful and i thought it would fit my body nice

Service
Quality

Date of experience: June 16, 2021

I can't wait for my dress
May 27th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Cause of the nice dresses

Date of experience: May 27, 2021

Thumbnail of user carolg1341
GB
2 reviews
0 helpful votes
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August 28th, 2023
Verified purchase

It was nice gift for my nice she love it she work it to graduation and all her friends were asking whre did u get that dress

Reason I chose this business:

Cause I like tailored made clothing

Reason I chose this product:

Causes it what I way it looks, quality for money

Quality

Date of experience: August 28, 2023

Thumbnail of user yugoslavp
Canada
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

It is beautiful. The materials doesnt look cheap quality for the low price. It fit on my wife good. The pink is truly a good colour.

Reason I chose this business:

Was what i found by online searching

Reason I chose this product:

Looks very fairytale-ish

Quality

Date of experience: August 26, 2023

Thumbnail of user katieb832
Canada
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

I knew the dress wouldn't be the one from the picture, but for the price, they could have used nicer material.

Reason I chose this business:

It was expensive for the quality, but also an extra duty on delivery was surprising.

Reason I chose this product:

It is simple and nice. Overall it might be OK for a rehearsal dinner, but not for a wedding. With nicer material (a little satin) it would be beautiful.

Quality

Date of experience: January 3, 2023

Thumbnail of user donnad2503
Ireland
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Was absolutely thrilled when I ordered to Ireland on March 3rd and this arrived on March 21st. Packaging, product and everything was perfect x3!

Reason I chose this business:

Fantastic selection and amazing prices

Quality

Date of experience: March 3, 2023

Thumbnail of user annan929
GB
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Good as I'm first time buyer was a bit unsure at first as is something I don't normally do I buy from shops but found it easy to do.

Reason I chose this business:

Looked good and affordable

Reason I chose this product:

The style and the look and affordable but classy

Quality

Date of experience: May 23, 2023

Thumbnail of user lizh219
GB
1 review
0 helpful votes
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July 19th, 2021
Verified purchase

Absolutely blown away with the dress. For the price I paid i couldn't have asked for a nicer product.

Reason I chose this business:

Price and web page quality

Quality

Date of experience: July 19, 2021

Thumbnail of user kieram21
GB
1 review
0 helpful votes
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June 26th, 2021
Verified purchase

I ordered my dress on the 6th of may and it arrived on the 27th, the quality was okay but it was nothing like the picture.

Reason I chose this business:

Recommended

Quality

Date of experience: May 27, 2021

Thumbnail of user paulinec278
GB
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

I ordered this on the 9th April for delivery on the 26 th April
Still waiting for delivery
But too late for wedding
I have requested a refund
Still waiting

Not good at all

Reason I chose this business:

The clothes looked good on line

Reason I chose this product:

For a wedding

Service

Date of experience: May 2, 2023

Thumbnail of user paulaw693
GB
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

The dress wasn't anything like the picture.
The colour of the dress was totally different to what i chose.

Still waiting for them to contact me back

Reason I chose this business:

Looked really nice occasion wear

Reason I chose this product:

My mum’s wedding

Service
Quality

Date of experience: April 5, 2023

Thumbnail of user mrsavoidb
GB
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Awful. Worst ever. Complete rip off. Unwearable item. Horrendous postage costs to return. Customer service rubbish offered help then retracted

Made offers. I accepted. They retracted. Took days of emails back and forth. Settled for a partial refund. Now I have an expensive dress which is of poor quality that I cannot wear

Reason I chose this business:

I stupidly thought I’d get the item in the picture. That it would be of really good quality. And fit for the intended occasion

Reason I chose this product:

The dress looked amazing. Different. Special

Service
Quality

Date of experience: July 23, 2023

Thumbnail of user leeb1058
GB
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Quality, fit, service, speed of naking abd delivering exceeded all expectations.
Bride to be was amazed and so were others. Well done.

Reason I chose this business:

The dress purchaced was decided with Hebeos Uk as ticked all the boxes we wanted and true to size measurements from chart sypplied on site.

Reason I chose this product:

A beautiful design.

Quality

Date of experience: June 30, 2023

Thumbnail of user shanadec
GB
1 review
0 helpful votes
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September 12th, 2021
Verified purchase
• Updated review

Dress is faulty all ripped at mesh al diamonyees missing and to small it's not what it says in picture I want a refund

Service
Quality

Date of experience: August 13, 2021

Good thank you
July 23rd, 2021
Verified site experience
• Previous review

Date of experience: July 23, 2021

Thumbnail of user michelleh3060
GB
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

Very poor, being ignored for my full refund even though states 14days money bk, still waiting after a week

Still fighting to get address to return my item for a refund but being ignored now, very disappointed

Reason I chose this business:

Cause it seemed a nice site, but I was proven wrong

Reason I chose this product:

Cause its lovely but doesn't fit & fighting for a refund now

Service
Quality

Date of experience: April 20, 2023

Thumbnail of user maggsr
GB
1 review
0 helpful votes
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May 1st, 2021
Verified purchase

Brilliant service need to measure by size guide of each sizes even when I had a query afterwards very promly dealt with it

Very good quick response and fast service

Service
Quality

Date of experience: May 1, 2021

Thumbnail of user chloes156
GB
1 review
0 helpful votes
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February 15th, 2022
Verified purchase

The swatches I ordered haven't even arrived still waiting so how long would I end up waiting if I actually order the dress

Date of experience: February 15, 2022

Thumbnail of user henriettap27
South Africa
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

I was always kept updated on the status of my order and I received my order quicker than I thought I would.

Reason I chose this business:

Great service and reviews.

Reason I chose this product:

Wedding dress.

Quality

Date of experience: May 23, 2023

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From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!

Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

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