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    Hebeos UK

Hebeos UK

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Overview

Hebeos UK has a rating of 3.8 stars from 1,166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.

  • Quality
    1087

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Positive reviews (last 12 months): 60.4%
Positive
93
Neutral
11
Negative
50
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2,168 reviews

27
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How would you rate Hebeos UK?
Top Positive Review

“Beautiful dress”

sue l.
11/15/24

I placed my order and was kept informed every step of the was when it went to tailoring when it had been shipped I even messaged as my number number was missing off parcel they sorted that tomy dresses arrived earlier than I thought it would it is beautifull it fits like a glove and so we'll made so much quality for such a small price thankyou for my perfect winter wedding dress

Date of experience: 11/5/24
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Top Critical Review

“Disappointing”

V T.
9/26/24

Unfortunately, the photos on the website don't always match the product. This meant disappointment and concern regarding the look and feel of the dress. I also find returning the item is rather more difficult than I would have expected, when buying online.

Date of experience: 9/16/24
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Reviews (1,166)

Rating

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Reviews that mention popular keywords

customer service (105) prom dress (88) wedding day (17)
Thumbnail of user nikiv17
GB
1 review
0 helpful votes
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July 22nd, 2022
Verified purchase

Wasn't expecting the dress to be like thar not how it was described and wasn't nice would like my full refund back was not happy with it at all

Haven’t heard back yet

Reason I chose this business:

I choose this website because thought had nice good dress etc but was wrong

Reason I chose this product:

Choose this foe a wedding but wasn’t good or not what I expected now need refund back not happy at all

Service
Quality

Date of experience: June 22, 2022

Thumbnail of user laras179
Canada
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

We ordered samples to help decide on a colour. They are all so nice. It is still a hard decision

Quality

Date of experience: January 28, 2023

Thumbnail of user lorrainey19
GB
2 reviews
0 helpful votes
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January 4th, 2022
Verified purchase
• Updated review

The dress is great but it's way too long so not sure why the need for hollow to floor measurements

Reason I chose this business:

Saw the site advertised and loved the range of dresses

Reason I chose this product:

Beautiful range of dresses

Quality

Date of experience: January 4, 2022

Very easy to use website
November 18th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Saw the site advertised and loved the range of dresses

Date of experience: November 18, 2021

Thumbnail of user ld254
GB
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

Ok - items came on time. The fabric choices were ok. But not all that I wanted or asked for

Not too bad. Answered queries within 2-3 working days.

Reason I chose this business:

Reasonable price

Reason I chose this product:

Want a dress made

Service
Quality

Date of experience: June 26, 2021

Thumbnail of user nickiec9
GB
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

As the dress that I received is the wrong colour I have contacted Hebeos and I'm still waiting to hear back

Still waiting to hear back

Service
Quality

Date of experience: April 18, 2023

Thumbnail of user moreblessingm1
GB
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

It's came out exactly how it looks in the picture and i'm glad the size fits me perfectly

my dress came a little bit later than i expected so i asked when my dress would be coming and it took them awhile to respond to me.

Service
Quality

Date of experience: June 9, 2022

Thumbnail of user ab1076
Sweden
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Size 16 comes smaller and it fits a size 12 body so careful when you choose the sizes

Quality

Date of experience: April 3, 2023

Thumbnail of user ayashas
GB
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

Was delivered late even when I selected faster delivery

Took too long to get back to me

Service
Quality

Date of experience: December 27, 2023

Thumbnail of user katied429
GB
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

Will be returning this item back to Hebeos.
Does not look like it does on the website

Quality

Date of experience: October 30, 2022

Thumbnail of user amberb1072
GB
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

If it comes as good as the picture looks for my daughters prom I will be happy

Reason I chose this business:

Because the dress looks beautiful

Quality

Date of experience: April 21, 2023

Thumbnail of user vickyp139
Canada
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Quick and easy experience. I will order again for sure. The dress looks exactly like the picture

Reason I chose this business:

I wanted a great looking dress for my daughter's prom at an affordable price

Reason I chose this product:

She fell in love with the style of the dress and the beautiful bold color

Quality

Date of experience: March 13, 2023

Thumbnail of user sharonw1126
GB
1 review
0 helpful votes
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April 13th, 2021
Verified purchase

Dress not pearl pink, it's quite pink and it doesn't suit. I did email but no answer

Still haven't heard from them to return the dress as not satisfied with the colour

Reason I chose this business:

Dresses looked lovely

Reason I chose this product:

Getting married

Service
Quality

Date of experience: April 13, 2021

Thumbnail of user helenk810
GB
1 review
0 helpful votes
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April 4th, 2022
Verified purchase

Easy to order. Dress is perfect my daughter loves her dress and can't wait for prom day

Reason I chose this business:

Seen Hebeos on Google images so liked the dress then ordered

Reason I chose this product:

For my daughters prom

Quality

Date of experience: April 4, 2022

Thumbnail of user morgand130
GB
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

Great experience. The website was very easy to use and my package arrived in the given time.

Quality

Date of experience: June 4, 2021

Thumbnail of user calireb
GB
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Ordering brat dress not as nice as photo doesn't sit right and end of zip pokes out

Quality

Date of experience: May 18, 2023

Thumbnail of user sarahg1898
GB
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Fast delivery
Quality of dress poor
Trying to arrange return and no one getting back to me

Not one response

Reason I chose this business:

Online reviews

Reason I chose this product:

Wedding purchase

Service
Quality

Date of experience: April 4, 2023

Thumbnail of user alessiad14
GB
1 review
0 helpful votes
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December 16th, 2023
Verified purchase

Regular size. I think it's perfect for bridesmaids

Reason I chose this business:

I love here

Quality

Date of experience: December 16, 2023

Thumbnail of user pauld2005
GB
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

Easy to use, shame the page does not let you see the dress in other colours.

Reason I chose this business:

Because of the style.

Quality

Date of experience: November 30, 2021

Thumbnail of user shaune22
GB
1 review
0 helpful votes
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May 24th, 2021
Verified purchase

Amazing the service is very quick to respond and the purchase when with out a hitch

Very quick to respond

Reason I chose this product:

My daughter loved the designs

Service
Quality

Date of experience: May 24, 2021

Thumbnail of user claireb301
GB
1 review
0 helpful votes
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June 8th, 2021
Verified purchase

Good fit, slight delay in shipping liked the colour of the dress it seems well made

Reason I chose this business:

Because I thought if there was a problem it could be dealt with quickly - but the dress came from abroad

Reason I chose this product:

Like the look, colour

Quality

Date of experience: June 8, 2021

Thumbnail of user emmah750
GB
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

I haven't received the dress yet. I am looking forward to receiving it. Please update me.

Reason I chose this business:

Nothing to add

Reason I chose this product:

Nothing to add

Quality

Date of experience: May 7, 2023

Thumbnail of user lorrainem387
GB
1 review
0 helpful votes
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July 16th, 2021
Verified purchase

I have emailed and messaged from delivery date i need to return this dress its faulty

Nothing back from customer service despite emailing numerous times

Service
Quality

Date of experience: June 16, 2021

Thumbnail of user marieb578
GB
1 review
0 helpful votes
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July 21st, 2021
Verified purchase

We had to chase for update as we did know what was happening with the order

Email to check for update had a very prompt reply

Reason I chose this business:

Dress required for prom

Service
Quality

Date of experience: June 20, 2021

Thumbnail of user jazziec
GB
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

It was easy to use. Many things to choose from with all different colours and sizes

Reason I chose this business:

I had seen good reviews for this website and wanted to try it

Reason I chose this product:

It was exactly what I wanted

Quality

Date of experience: June 18, 2022

Thumbnail of user libbye10
GB
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

Very easy and quick and helpfull,, came fast not as puffy easily fixed with a petit coat tho

Quality

Date of experience: May 5, 2022

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From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!

Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

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