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Hebeos UK has a rating of 3.8 stars from 1,165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.
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2,166 reviews
I placed my order and was kept informed every step of the was when it went to tailoring when it had been shipped I even messaged as my number number was missing off parcel they sorted that tomy dresses arrived earlier than I thought it would it is beautifull it fits like a glove and so we'll made so much quality for such a small price thankyou for my perfect winter wedding dress
Unfortunately, the photos on the website don't always match the product. This meant disappointment and concern regarding the look and feel of the dress. I also find returning the item is rather more difficult than I would have expected, when buying online.
The dress is not the right size at all, and returning it has been a nightmare.
It took some back and forth before I was given the option to request a refund and the process isn’t straightforward.
Because the dress looked nice on the website
For my brothers wedding
Date of experience: July 31, 2024
I'm usually a UK 10, ordered a 12 to give room but it came dead right. I love the fit, no funny smell and it arrived a week ahead of time …
Date of experience: July 2, 2024
I ordered a customized dress and the service was excellent and arrived well within the scheduled time
Because i wanted the dress colour
For a wedding
Date of experience: July 11, 2024
I ordered my dress for my wedding received it at the earliest date and the dress is absolutely stunning in person
A friend recommended me
The dresses look so beautiful even better in person
Date of experience: July 9, 2024
Ordered my daughters prom dress and to start with I did not receive a confirmation email. So I got in touch with the company and within 24hrs they got in contact with me via email and confirmed my order. Came very quickly, a lot earlier than expected delivery day. My daughter is over the moon with it. She absolutely loves it.
To let me know they had received my order as I didn't get a confirmation email when originally purchased
Had previously ordered from you before and received the dress in good time. Very good quality
Daughters prom
Date of experience: May 26, 2024
The dress does not fit and very bad quality would not buy. From them again
Because the dress looked really lovely on the photo but nothing like it when it came
Because my daughter is getting married and she wanted a wedding dress like this one
Date of experience: July 22, 2024
I ordered a bridesmaid dress but before I ordered it I emailed to confirm if it wasn't right If I could send it back to which I was told I could. When the dress arrived it wasnt right. When I tried to return it they wouldn't allow me to. Even though their website says free returns!
They are not helpful in anyway.
Say that even though their website says returns they don't accept returns!
Unhelpful.
Wouldn’t accept the return
DO NOT USE THEM
I was getting married
Date of experience: June 3, 2024
Dress arrived after couple weeks, was too small. Customer service was very good though and they assisted as needed until a resolution was found. Because the customer service was so good, I will definitely buy from them again.
Excellent.
Liked the look of their dresses.
For a wedding
Date of experience: May 21, 2024
Good customer service, so I'm inclined to shop on this site again because of it.
Date of experience: May 20, 2024
Really easy to use.ordering was easy too. The dress is exactly the same as the pics. My granddaughter was over the moon with her Dress.
Date of experience: June 30, 2024
Great dress and quality,lots of choice and fast response time.
Date of experience: July 21, 2024
Ordered two dresses only one has arrived even though the despatch notice stated two had been sent. Raised a complaint no response even though you have our money! Still requiring this dress as a matter of urgency how do we get this to happen?
No idea they haven't responded!
Date of experience: May 14, 2024
I was doubting whether the dress was going to be like the one in the picture but it surpassed my expectations
Online shopping
Quinciañera birthday dress
Date of experience: June 25, 2024
Custom size gets you to measure your body in a specific way, but those measurements don't translate to the finished product. The way I measured and the extra length I allowed, the dress should have been looking, but instead it is like 2 inches off the floor with my shoes on. The waist measurement is taken at your natural waist, but The measurement was applied to a wait much higher than your natural waist, so it's too small. I'm disappointed and unsure if I can get a new wedding dress in time for my wedding.
Date of experience: May 11, 2024
My dress came in good time! Fits perfect and looks beautiful so happy with it!
Wanted a dress that looks beautiful with a smaller cost
Because the reviews were good!
Date of experience: July 17, 2024
I wanted a dress for my daughters prom, I'd seen one we loved so went ahead and ordered it. Put in her measurements with the chosen colour, Hebeos kept me updated at every stage and the dress arrived well packaged and within the given time of delivery. The dress is fabulous exactly what we wanted. Thanks again for a great service.
Great price with measurement input
Loved the look of the dress
Date of experience: May 11, 2024
Great service, kept up to date on progress, quick delivery, would highly recommend 👌
The dresses looked amazing on there website
Loved the style of the dress
Date of experience: July 16, 2024
The colour was very lovely, the material was lush. Unfortunately it was too small and it doesn't fit me. Tried to follow the return process, came up as "unable to submit return please try again later" did this about 5 times for the same error message. Tried to find a contact number - nothing on the site. Have sent and email to Hebeos directly and awaiting reply.
No number, was also unable to submit returns form through their website. We have emailed directly.
Colour theme of the wedding
Date of experience: May 11, 2024
After reading very mixed reviews, I bought 6 x bridesmaid dresses and paid the extra for made to measure. The quality is amazing and if anything they are little big and long so need to get them tailored in, which I'm happy to do as they worked out £110 per dress in the end with delivery etc. I didn't order a sample I took a gamble and the colour and quality was really good (stormy, in chiffon). Better than anything I found UK for the price
Because of the range of colours and styles available
Because of the colour and that I cold mix and match in the same material
Date of experience: May 6, 2024
Returning item was not easy and still haven't been refunded, but my other dress has arrived now
Fine, just a couple of hiccups along the way
Beautiful dresses at excellent prices great quality
Dress looked gorgeous and was exactly how it looked
Date of experience: July 11, 2024
Ordered this dress previously in a 16
Need an 18
Beautiful dress
Had my dress delivered (too small) so ordered bigger size gorgeous dress
Date of experience: May 21, 2024
Bought the dress but is too small even though I picked a size bigger, the delivery came when shouldn't, I put delivery on a different day and they send it on the day they scheduled it. I would like to replace the dress with a bigger size and the site didn't let me send the contact details. The dress is beautiful, love it, problem is that my wedding is in less than 2 months.
No way of contacting, I tried to ask for a replace and the site didn't let me send the email. Not happy at all.
Because were cheap and quite beautiful compare to what I found somewhere else.
Date of experience: May 17, 2024
The item arrived and was poor quality with loops in the stitching and safety pin still attached. I contact Hebeos to request a refund on same day of delivery and was offered 20% discount. This is an item that would not be worn due to the poor quality. I asked again for a full refund as proof of items imperfections had been supplied and I was told if I wanted to request a full refund I would need to pay for the item to be tracked to China and then the team would decide if I would receive a percentage discount or full amount refunded. I was unhappy to spend yet more money on the item to not be guaranteed a full refund and therefore would not recommend using this website.
They would not provide a full refund for an unworn, faulty dress (evidence sent via photos) and instead said I would need to pay for item to be tracked to China.
I thought it appeared to sell high quality clothing but I was wrong.
It looked nice nice on the photo on website but not in real life.
Date of experience: May 10, 2024
I ordered 2 tailored dresses, they arrived in the agreed timescale, are of an excellent quality. They even took the time to confirm the measurements were correct before they began making the dresses. Excellent value for money, I would highly recommend them.
Friendly and helpful, a quick response.
They had a great choice of dresses and the cost of tailor made was very reasonable.
Needed for a wedding, these designs were perfect.
Date of experience: May 10, 2024
I was sceptical due to the prices and reviews buy chose to take the risk as I was desperate for a different dress... the sizing was on point as I took measurements instead of following the usual size guide. The dress is heavy and good quality for the price and has great drape. Would recommend to anyone wanting a lower cost dress. It arrived sooner than expected too which was a bonus x
I liked the style
Date of experience: May 8, 2024
Dress is beautiful and fits perfectly arrived earlier than expected which is great. Will give another review and photo after my wedding day.
Good reviews beautiful dresses at bargain prices
For my wedding day
Date of experience: June 10, 2024
Our experience was positive and this dress has exceeded my expectations! Beautiful fabric- huge full skirt and after giving our measurements it was made to perfection. I also liked that we got updates about the dress being in production, passing quality assurance and then bring in transit. Coming from overseas to Canada I was skeptical but it only took about four weeks from production to delivery. Our dress was custom sized and we even had the back altered to a corset instead of zipper with no additional charge. So happy!
Date of experience: May 1, 2024
Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!
